Ratings based on 136 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by Ecliserio

Posted May 15, 2017 on Hotels
that was very comfortable
Comment from Hotel Management
May 17, 2017
Thank you so much for your review of our hotel Holiday Inn Express San Jerónimo. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, OCC General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Not for breakfast...

Posted Apr 3, 2017
Hotel was breakfast included, well, I know that the hotel was packed because of the music festival being held that day in Monterey, but the breakfast on Sunday was awfull, nothing available to eat not even white bread, no juice, no coffee, no nothing. If are planning to stay and wake up late and skip breakfast I would recommend it, otherwise I wouldn't.
Comment from Hotel Management
Apr 4, 2017 by OCCC, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the group. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. OCC General Manager
4 out of 5
by A verified traveler

Posted Mar 17, 2017 on Hotels
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Muchas gracias por tomarse el tiempo de calificar a nuestro hotel Holiday Inn Express San Jerónimo. Esperamos que vuelva a visitarnos. Atentamente, OCC Gerente General
2 out of 5
by Jorge

Skip

Posted Feb 27, 2017 on Hotels
The courtyard next door is far better
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you for your candid review. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, OCC General Manager
3 out of 5
by A verified traveler from Odessa, Texas

Breakfast

Posted Oct 3, 2016 on Orbitz
There was a long line every morning for breakfast because there never was enough of anything, neither coffee, food, plates, or juice. They have a big number of employees working in this area but they just go around complaining about the kitchen.
Comment from Hotel Management
Oct 5, 2016 by Octavio C, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Octavio C General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil

Transit Hotel

Posted Oct 2, 2016
Not a luxury hotel but meets the minimum to spend a couple of nights to fast and low travel expectations.
Comment from Hotel Management
Jan 30, 2017 by Octavio C, Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely, Octavio Cruz General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Close to San Pedro

Posted Aug 22, 2016
Pretty inconsistent maid service. No wash rags for shower. Left room service items in room for 3 days. Never restocked coffee maker. WiFi inconsistent as well.
Comment from Hotel Management
Sep 30, 2016 by Octavio C, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Octavio C Gerente General
3 out of 5
by Ildefonso from Mission, texas

Posted Jul 11, 2016 on Hotels
Need to keep breakfast bar full all the time
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Thank you for your candid review.. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Octavio C General Manager
2 out of 5
by Philip

Would not repeat

Posted Jun 27, 2016 on Hotels
Outdated hotel - tired, and needs refurbishment. Breakfast buffet was poor.
5 out of 5
by A verified traveler

Posted May 31, 2016 on Hotels
Comment from Hotel Management
by Mario Rodriguez, Hotel Management
Muchas Gracias !!!