Ratings based on 101 Verified Reviews

3.9 out of 5
68% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lombard, IL

Posted Sep 24, 2016
Overall our hotel stay was comfortable with friendly staff. We ordered room service a few times and it was delivered promptly.
Comment from Hotel Management
Oct 12, 2016 by Guest Service manager, Hotel Management
Dear Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Service Manager
4 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
the hotel is ok.
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Apreciable huesped muchas gracias por permitirnos servirle, valoramos su tiempo para compartirnos su calificacion, trabajaremos arduamente para lograr su completa satisfaccion, esperamos nos brinde la oportunidad de servirle pronto y tenerle de regreso a esta su casa, saludos cordiales
4 out of 5
by Gerardo from Texas

Family oriented hotel

Posted Jul 23, 2016 on Hotels
Good stay, family oriented, good food, nice pool, friendly staff, Rodolfo, Jose Luis and Gloria very helpful and always with a smile.
Comment from Hotel Management
Jul 27, 2016 by Guest Service Manager, Hotel Management
Dear Mr GerardoThank you for your visit and for posting a candid feedback from your recent stay with us. We are pleased that the level of service of our staff have met your expectations, again thank you for trustng in us, best regards
3 out of 5
by A verified traveler from San Antonio, Tx

Old hotel

Posted May 14, 2016
Needs renovations. Putting a thick coat of paint over old doors in rooms doesn't cover the problem.
Comment from Hotel Management
May 19, 2016 by Guest Service Manager, Hotel Management
Dear Guest, Thank you for your visit and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our rooms conditions. I would like to apologize for any inconvenience these issues may have caused you. Rest assured, your comments will be shared with our management team to properly address your concerns. Again, thank you for the review and I hope that we would have another chance to accommodate you again in the future.
5 out of 5
by Leslie from Laredo

AWESOME!!!!!

Posted Aug 25, 2015 on Hotels
Our stay was awesome!!! Very secured and you feel very safe!!! Very clean! Our room service was the best!!!! The food was awesome as well:) defenetly staying here again!!!! The location was close to alot of great stores.
Comment from Hotel Management
Oct 31, 2015 by Guest Service Manager, Hotel Management
Dear Leslie Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.
4 out of 5
by edward

Good Hotel - Good Security

Posted Aug 20, 2015 on Hotels
We were satisfied with our stay. The hotel is older and the bathroom didn't appear clean, but a brush with a wet towel showed that it was clean - just stained instead of dirty. There was sticky paint on the door that at first seemed like a dirty sticky stain. Stuff like that is easy to fix if they wanted to.
Comment from Hotel Management
Oct 24, 2015 by Guest Service Manager, Hotel Management
Dear Edward, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, Humberto Rodriguez, Front Desk Manager
3 out of 5
by Jose D.

Returning to Texas

Posted May 9, 2015 on Orbitz
The hotel is a little run down. We have to switch rooms because the first we got smell humidity. The stay was ok, the staff was ok, they change us to another room as soon as we told them.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 5, 2015 on Hotels
2 out of 5
by Jesper from Poland

Hotel which need renovation but with nice staff

Posted Mar 14, 2015 on Hotels
Old fashion hotel, the noise from rooms around is same as without walls! Staff is on other side nice and helpful. Breakfast is rather good.
Comment from Hotel Management
May 23, 2015 by Guest Service Manager, Hotel Management
Daer Guest thank you for your comments and visit, We are pleased you liked the level of service and We will work hard to improve and achieve your complete satisfaction,Thank you again for your feedback and have a wonderful day!
2 out of 5
by A verified traveler from houston, tx

not good

Posted Feb 17, 2015
Pros: nothing
Cons: everything
Location: location is ok
The room was hot the a/c did not work, small room for the price , chek in and chek out not good, will never stay here again
Comment from Hotel Management
Mar 12, 2015 by Front Desk Manager, Hotel Management
Dear Guest Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, Front Desk Manager