Ratings based on 1,068 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Atl

Posted Dec 7, 2017
Nice, clean, easy checkin and checkout! Enjoyed my stay!
4 out of 5
by Richard

Nice and clean, I enjoyeeach and every time I go

Posted Sep 5, 2017 on Hotels
My 4th. pleasant visit. This place is a great location, comfortable. Pleanty to do around hotel within walking distance. Went to church a block away and enjoyed the whole experience. Concierge was helpful and knowledgeable. I do recommend this hotel. Only dislike my pillow was too soft.
Comment from Hotel Management
Sep 12, 2017 by Nancy Flores, Hotel Management
Thank you very much for your opinion about our hotel. We are pleased to hear that you enjoyed your accommodation with us. It is something that our staff takes pride in, so we value your opinion. We hope you return to visit us.
3 out of 5
by A verified traveler from Texas

Great Location, Hotel Staff Helpful

Posted Aug 17, 2017
Pros: Great Location!
Cons: Cleanliness, the rugs outside the rooms need to be cleaned more often
Location: You have the Macro Plaza, Plaza Morelos, Paseo Santa Lucia and so many attractions nearby!
Great Location, basically you are at the main plaza and feet away of many attractions!
Comment from Hotel Management
Aug 21, 2017 by nancy.flores, Hotel Management
thanks
3 out of 5
by A verified traveler

Not recommended

Posted Aug 1, 2017 on Hotels
The service of the people that work therr is poor and unprofessional..
Comment from Hotel Management
Aug 22, 2017 by Nancy Flores, Hotel Management
Thank you for your honest opinion. We regret that your recent accommodation did not meet your expectations. We appreciate your comments and we will share them with our team so we can continue to improve our services. We hope to have the opportunity to receive you again in the future in order to offer you a better experience.
1 out of 5
Recommended
for Everyone
by A verified traveler from Laredo Tx

Posted Jul 10, 2017 on CheapTickets
Pros: Front desk personal friendly and helpful
The tv remote control didn't work, I called to exchange or fix they just pick up remote and leave tv on. I ordered towels they never send them. Shower water was switching between cold and hot. Bed were to old. I requested the deluxe room since I had stayed there before several times this time I feel I over paid. Front desk excellent service, restaurant terrible I had just sit and instead asked what we like to drink I was asked for the way of payment????
Comment from Hotel Management
Jul 31, 2017 by nancy.flores, Hotel Management
Thank you for your honest opinion. We regret that your previous accommodation did not meet your expectations. We appreciate your comments and share them with our team so we can continue to improve our services. We hope to have the opportunity to receive you again in the future in order to offer you a better experience.
2 out of 5
by A verified traveler from Monterrey Mexico

Poor Maintenance

Posted Jul 9, 2017
Hotel needs a lot of improvements. In general it's not clean, aisles smell weird, and the GYM needs maintenance as well. Today I had to stay again at this same hotel and I spend like 30 minutes at the front desk waiting for someone to help me at the front desk. They said that they could find my reservation and ask me my personal info several times in order to find it. When I finally got the room, it was not clean there was hair at the restroom floor and dust. I had to call them to help me clean the room
Comment from Hotel Management
Jul 31, 2017 by nancy.flores, Hotel Management
Thank you for your honest opinion. We regret that your previous accommodation did not meet your expectations. We appreciate your comments and share them with our team so we can continue to improve our services. We hope to have the opportunity to receive you again in the future in order to offer you a better experience.
4 out of 5
by Anakaren

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Nancy Flores, Hotel Management
Muchas gracias por su calificación acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is in a great area

Posted Jun 30, 2017
The hotel is very secure, the staff is great. Rooms are very clean good price. We had stay there around 5 times. Highly recommended it
Comment from Hotel Management
Jul 4, 2017 by nancy.flores, Hotel Management
Thank you very much for your opinion about our hotel. We are pleased to know that you enjoyed your accommodation with us. It is something that our staff takes pride in, so we value your opinion. We hope you return to visit us.
1 out of 5
by A verified traveler

Bad comfort and conditions

Posted Jun 24, 2017
Hotel is located at downtown Monterrey which is good during sunlight and part of the night. But hotel is too expensive for its conditions and comfort. Rooms smell like urine; bath towels are old and smell bad. Mattresses are in bad shape, old carpet, old lamps around the room. Nice staff but the rest of the hotel is horrible and overpriced.
Comment from Hotel Management
Jun 27, 2017 by nancy.flores, Hotel Management
Thank you for your honest opinion. We regret that your recent accommodation did not meet your expectations. We appreciate your comments and we will share them with our team so we can continue to improve our services. We hope to have the opportunity to receive you again in the future in order to offer you a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from alvarez

Loved it

Posted Apr 18, 2017 on Orbitz
Loved it great location you have access to pretty much every thing
Comment from Hotel Management
Jun 14, 2017 by nancy.flores, Hotel Management
thanks