Ratings based on 1,061 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Definitely not a five star hotel!

Posted Jul 21, 2017
To start the hotel is a few blocks from a bad neighborhood, there is a Subway nearby other than that you have to drive far, cause the hotel food is crappy and over priced, the pool is nice but the jacuzzi is Luke warm.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jul 20, 2017
Nice staff, beautiful hotel, nice room and bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler from r

Excellent Hotel but Confused

Posted Jul 19, 2017
I have stayed here very often while my husband I have travel to Monterrey. The staff is pretty good-Renato one of the bellboys is fluent in English and extremely helpful. His smile is very welcoming and he makes you feel at home. Gilberto who is a waiter in the restaurant; and Saul who does valet parking are both excellent. Only issue is first night we booked we were promised free welcome drinks and hotel gave us drinks at 50percent off; next booking we were to get two free breakfast and hotel said no. So that was disappointing-don't know whether there is communication gap between Expedia and hotel. Other than this-it's an excellent hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from El paso, Tx

Posted Jun 19, 2017
Nice hotel with great customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Texas

nice hotel but not a 4 star located well

Posted May 31, 2017
Pros: location
Cons: working elevators bilingual desk clerks
Location: I used Uber and every place was very accessible in the city
reception clerk was not bilingual only one elevator was working and it was easier to use the stairs than go onto the other side of the hotel from the 3rd floor bar waiter and restaurant servers were good but in the restaurant always had to seek the waiter to get a second cup of coffee food in the restaurant was very good
Comment from Hotel Management
Jun 17, 2017 by Victoria Sanchez, Hotel Management
Gracias por sus comentarios, para nosotros ustedes son lo mas importante, lo esperamos en su próxima estancia.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Posted May 4, 2017
My stay at this hotel was very nice, pleasant and comfortable, rooms are clean, staff is friendly, and food is great. Did not get a chance to get in the pool. But overall was a great stay.
Comment from Hotel Management
Jun 17, 2017 by Victoria Sanchez, Hotel Management
Gracias por sus comentarios, para nosotros ustedes son lo mas importante, lo esperamos en su próxima estancia.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas, USA

Good location

Posted Apr 29, 2017
Quiet , serene, professional staff, fantastic breakfast buffet, relaxing garden center at night, one free drinking
Comment from Hotel Management
Jun 15, 2017 by Victoria Sanchez, Hotel Management
Gracias por sus comentarios, para nosotros ustedes son lo mas importante, lo esperamos en su próxima estancia.
3 out of 5
by A verified traveler

Posted Apr 19, 2017
My family wasn't able to come and visit me to my room, wifi wasn't working quite well
Comment from Hotel Management
Jun 17, 2017 by Victoria Sanchez, Hotel Management
Gracias por sus comentarios, seguimos trabajando para brindar un mejor servicio. lo esperamos en su próxima estancia.
5 out of 5
by Ariadna

Amazing place

Posted Apr 17, 2017 on Hotels
Great place, location and service. I will definitely come back.
5 out of 5
by Jorge

This traveler left a rating score only Posted Mar 30, 2017 on Hotels