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Get an overview of this hotelDowntown Central Zone hotel with health club

Walk to attractions

This 229-room hotel is within walking distance of most Central Zone attractions, including the Macroplaza and Santa Lucia Riverwalk (2 blocks) and the Old Quarter (4 blocks).

Pool, fitness center

Grill & Vine, the hotel's fine-dining restaurant, serves up specialty fare. A health club includes a pool, racquet court, and fitness center.

Sweet Sleeper beds

Guestrooms feature Sheraton's signature Sweet Sleeper Beds, sitting areas with loveseats and desks, marble bathrooms, and complimentary wireless Internet access.

Hotel Amenities

Hotel Amenities

The 24-hour Link@Sheraton interactive lobby lounge serves as a connectivity hub in the heart of the lobby. Guests are provided complimentary Internet. An outdoor pool, fitness facility, and onsite restaurant are conveniences at Sheraton Ambassador Hotel.

Events can be arranged in the hotel's 11 meeting rooms, including a ballroom. Valet parking is available for a surcharge.

  • Outdoor pool 
  • Steam room 
  • Sauna 
  • Concierge services 
  • Free newspapers in lobby 
  • Bar/lounge 
  • Restaurant 
  • Limo or Town Car service available 
  • Meeting rooms 11 
  • Conference space 
  • 24-hour front desk 
  • Porter/bellhop 
  • Express check-out 
  • Total number of rooms - 229 
  • Multilingual staff 
  • Hair salon 
  • Dry cleaning/laundry service 
  • Number of floors - 12 
  • Elevator/lift 
  • Breakfast available (surcharge) 
  • Wedding services 
  • Coffee shop or café 
  • 24-hour fitness facilities 
  • Free WiFi 
  • Computer station 
  • Laundry facilities 
  • ATM/banking 
  • Valet parking (surcharge) 
  • Rooftop terrace 
  • Luggage storage 
  • Outdoor tennis court 
  • Conference space size (meters) - 926 
  • Conference space size (feet) - 9967 
  • Smoke-free property 
  • Spa tub 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Laundry facilities  
  • In-room childcare (surcharge)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Room Amenities

  • Premium bedding 
  • Room service (24 hours) 
  • Blackout drapes/curtains 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Phone 
  • Coffee/tea maker 
  • Free toiletries 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • Cable TV service 
  • Iron/ironing board 
  • Desk 
  • Daily housekeeping 
  • In-room safe (laptop compatible) 
  • Pillowtop mattress 
  • Free WiFi 
  • Plasma TV 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Grill & Vine - Fine-dining restaurant. Stained-glass ceiling, brass "street" lamps, and silk plants and palm trees. Buffet and à la carte breakfasts, lunches, dinners. Sunday brunch buffet with live music. Mexican and international dishes.

Le Pavillon Sports Bar - Club-like ambience with sports on TVs. Open late afternoon to late night. Closed Sundays.

Nearby Things to Do

Located in the hotel's health club and accessible by a second-story enclosed walkway is an 11.5-by-4.5-meter (38-by-15-ft) outdoor swimming pool surrounded by a sundeck furnished with padded lounge chairs and umbrella tables. Inside the health club are a complimentary fitness center with cardio machines, weight machines, and free weights; complimentary men's and women's saunas, steam rooms, and three-person spa tubs; and a racquetball/squash court (surcharge). Spinning classes (surcharges) are offered four mornings a week.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Racquetball/squash on site 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Minimum check-in age is 18

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 250 per night.

Pets

  • Pets allowed for an extra charge of MXN 400 per pet, per stay, plus a one-time cleaning fee of MXN 1330 and a deposit of MXN 300.00 per night
  • Dogs and cats only
  • 2 per room (up to 20 kg)
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available

Parking height restrictions apply

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: MXN 266 for adults and MXN 131 for children (approximately)
  • Valet parking fee: MXN 100 per day (in/out privileges)
  • Pet deposit: MXN 300.00 per night
  • Pet fee: MXN 400 per pet, per stay plus MXN 1330 one-time cleaning fee
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: MXN 250 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Ambassador Monterrey
  • Hotel Sheraton Ambassador Monterrey
  • Monterrey Sheraton
  • Monterrey Sheraton Ambassador
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel
  • Sheraton Ambassador Monterrey
  • Sheraton Ambassador Monterrey Hotel
  • Sheraton Monterrey
  • Sheraton Hotel Monterrey
  • Sheraton Ambassador Hotel Monterrey

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).


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