Ratings based on 551 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hotel is very well placed

Posted Jul 5, 2017
Everything is at walking distance from the hotel. Staff is very friendly ans helpful all the time.
Comment from Hotel Management
Jul 5, 2017 by Hugo G, Hotel Management
Thank you so much for staying with us, see you soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Good, it was one of the only places in town where they accepted dogs
Comment from Hotel Management
Jul 5, 2017 by Hugo G, Hotel Management
than you so much for staying with us, see you soon!
2 out of 5
by A verified traveler from houston

Never Again!

Posted Jul 3, 2017
When we arrived there was no Shower curtain, the bathtub was clogged and there was trash on the floor.
Comment from Hotel Management
Jul 6, 2017 by Hugo G, Hotel Management
Muchas gracias por sus comentarios, le aseguro que nos interesa, por favor, haganos saber la habitacion y las fechas en que se hospedo, para poder tomar cartas en el asunto, y ademas si lo reporto y fue correjida la situacion, no podemos permitir que esto siga pasando. quedo de usted
1 out of 5
by A verified traveler from houston tx

I stay many times but this time 1st floor bad

Posted May 29, 2017
I hope they can replace carpet and paint the doors I have some pictures I want to send if you want sorry love this hotel nice location but need some repairs
Comment from Hotel Management
Jun 1, 2017 by manuel, Hotel Management
Thanks so much for your comments, be sure that we take note and do something about it. best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very nice hotel, wonderful stuff.

Posted May 20, 2017
Definitely coming back to this hotel in my futures visit to Monterey they can say they have the best staff and a amazing hotel facilities just to walking distance of many beautiful places in the city
Comment from Hotel Management
Jun 30, 2017 by Hugo G, Hotel Management
Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta!!
4 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Nice hotel, good downtown location.

Posted May 15, 2017
The location was good it was a pretty clean hotel! The only bad thing is when we tried to call the front desk to get a hold of someone I'm two different occasion they let the phone ring for over 10 minutes! No joke! My husband had to walk down and show up in person both times instead of resolving for the phone. Front desk definetly needs to improve.
Comment from Hotel Management
Jun 28, 2017 by Hugo G, Hotel Management
Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta!!
5 out of 5
by Fernando

This traveler left a rating score only Posted Apr 20, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Very nice

Posted Mar 24, 2017
Well situated, it's comftable and staff is very accessible.
3 out of 5
by A verified traveler

IT IS NOT A STARWOOD BASE

Posted Mar 22, 2017
Cons: Renovated rooms
Location: the location is really convenience.
we got an upgrade to renovated rooms, however the room had a interior view (Restaurant View) and not exterior room. the first floor (not renovated) was like a motel standard.
Comment from Hotel Management
Mar 30, 2017 by Estefania C. , Hotel Management
Dear guest. Thank you for sharing your comments with us. In Sheraton Ambassador we are always reaching to provide quality service to our guests. We are very sorry to hear we were not able to fulfill your expectations in this ocasion. We will be sharing your comments with our managers so we can eradicate the issues you mention. We hope you can give us another chance to change your last experience with us. Best regards.