Ratings based on 329 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Toledo, OH
Nice hotel, close to downtown area.Posted Nov 12, 2015
Pros: Convenient location, in the downtown area, easy to get to.
Cons: Rooms are starting to show their age.
Location: Convenient location, in the downtown area, easy to get to.
Short trip one day for business, but easy check in check out, nice amenities on site.
for Everyoneby A verified traveler from monterrey
Hotel close to stores & downtownPosted Aug 31, 2015
Booked for a King size bed put me in a room with 2 beds. Also, switch me to another room in which I was dragging my luggage. Safe box in room didn't work so they switch me again to another room. Spend couple hours of my trip fixing the issue. Refrigerator was lock couldn't unlock because didn't had the key.
Comment from Hotel Management
Sep 22, 2015 by Katherine Valdes, Social Media Champion, Hotel Management
Dear Maria, I want to thank you for taking the time to write us about your recent stay in Sheraton Ambassador Monterrey. I do apologize that your stay did not meet your expectations. We look forward to another opportunity to welcome you back Monterrey to change your last experience with us.
for Getaway With Friendsby Thomas A. from Shalimar, Florida
Posted Aug 26, 2015 on Hotels
we were advised to stay in the center of town to easily access the areas we were interested in visiting. ..perfect location. . great hotel. .a bit older construction bit very well kept
Comment from Hotel Management
Nov 21, 2015 by Katherine Valdes, Hotel Management
Dear Mr. Thomas A, I want to thank you for taking the time to write us about your recent stay with us. We are glad to hear your stay meet your expectations and that you enjoyed our location. We look forward to welcome you back at the Sheraton Ambassador Monterrey. Kind regards, Katherine Valdes Social Media Champion, Sheraton Ambassador Monterrey Hotel
for Business Travelersby Javier M from Mexico City
Old and dirty (under renovation)Posted Aug 22, 2015 on Hotels
Ver y bad experience Old and dirty Good expensive and not so good
for Familiesby Blanca Mishelle
Posted Jul 26, 2015 on Hotels
by A verified traveler from Playa del Carmen
Las instalaciones se ven viejasPosted Jul 15, 2015
Pros: El trato del personal, es excelente, siempre atentos y muy amables.
Cons: el aspecto de las habitaciones y los pasillos, necesita una actualización urgente.
Location: la ubicación es muy buena, al estar en el centro de la ciudad se puede llegar a cualquier lado en un tiempo razonable.
En resumidas cuentas, me parece que para los niveles que maneja SPG es un hotel hay que le tienen que meter una buena inversión para actualizarlo. El aspecto del hotel, por dentro, es viejo y sucio, el techo se ve sucio al igual que la alfombra. Sinceramente, de mantenerlo en el estado en el que está, no me volvería a quedar. En los aspectos buenos, definitivamente el personal es excelente.
for Familiesby A verified traveler
100% RECOMENDABLEPosted Jul 10, 2015 on Hotels
Excelente atención por parte de su personal, es totalmente recomendable
for Business Travelersby A verified traveler from Milwaukee
Isolated, Cold or hot no in betweenPosted Jun 29, 2015
Pros: Location is good and the staff was friendly and helpful.
Cons: Include internet in aceess in the overall price of the room and modernize escentials such as A/C controls and bathroom.
Location: Location is perfect smack downtown.
It was unpleasant to have to pay for internet. In this day and age paying for internet access in a hotel is tantamount to paying for water to brush your teeth. The hotel has courteous and dedicated staff but my room needed some upgrading. The airconditioning's thermostate was broken and anticuated you had to turn it off manually to regulate the temperature.
for Business Travelersby A verified traveler
Posted Jun 24, 2015 on Hotels
Excellent staff all around.
for Getaway With Friendsby Sergio
Posted Jun 23, 2015 on Hotels