El establo? More like el diablo..
Posted Jan 13, 2017
Where do I begin? The overall experience was rated a 2/5 since it is on beautiful property with nice room views. The rest, however, led to a subpar experience. On arrival we were greeted by a less than enthusiastic staff member who explained a 100/night mandatory credit card charge for incidental damage (I'll come back to this later..), a shuttle service within the hotel property that ends at 10pm (the property is pitch black and our room was half a mile from reception..up a mountain), and the fact that the gym is "under maintenance." We later found out that the gym in fact is not in existence right now, despite being advertised with impressive pictures. The rooms do not have air conditioning or heating. There isn't ventilation the bathroom, but there is a window that opens up into a common walkway to get to other rooms. The "free wifi" as advertised barely works, and only near the reception desk. Restaurant menus are not available to peruse unless you physically go to the restaurant. Without going on much longer, our stay was as drab as the stormy days we spent there. Although there were some very nice staff members, overall the staff were unenthusiastic and did not seem eager to please guests. Upon checkout and the excitement of leaving, we were told the 200 dollar credit card incidental charge cannot simply be refunded. Another small charge had to be performed (a penny), and eventually, in several days, it all would be given back. A receipt could not be provided though