Not worth the price
Posted Feb 28, 2017
Room was very spacious and clean. Checkin staff was nice and helpful, and our room was ready for early checkin, which was great. However, the restaurant staff wasn't very nice, and it took housekeeping 2 days to get our room clean, even though we put the sign out for many hours. $5 Imperials at the restaurant, really? We never pay more than $3 in Manuel Antonio (where we live). $5 extra for omelets with the "included" breakfast, and they were terrible. One pool has been filled in, which was very disappointing since we had kids and hoped to swim. The other pool was far away and small, without any food or drink service. Concierge was less than helpful and seemed to know less about the area than we did (tried to charge us $5 extra to go on a tour WITHOUT a guide...what?). Also very loud on the main road, and a lot of work and tour buses and vans spewing exhaust, which we smelled in our room. Bugs in the beds, too. In general, a lot of what is on the web site is no longer true, and we were disappointed, especially for the price we paid. We've had excellent facilities and services in other parts of Costa Rica, so we won't be back.