Ratings based on 182 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from NYC
Nice hotel in the middle of townPosted Mar 12, 2017
Nice hotel, walking distance to the main part of town with shops and restaurants. Pool and hot tub area were very nice. Restaurant was delicious but they don't really have a lunch menu. The phones in the rooms weren't working and there was no air conditioner but luckily there was a nice breeze at night.
Great stayPosted Mar 9, 2017 on Hotels
We stayed in the jacuzzi suite. The room was beautiful and so was the terrace :) any issues we had were quickly corrected. The staff at the hotel are friendly and helpful. The location is very convient for us as we didn't have a car and could walk anywhere we wanted to go
by A verified traveler
Posted Feb 27, 2017 on Hotels
Posted Feb 24, 2017 on Hotels
for Everyoneby A verified traveler from Montreal, Canada
Comfortable stayPosted Feb 10, 2017
Pros: The jacuzzi, the breakfasts, the bed!
Cons: We lounged at the pool for a good 3h in the afternoon and no one came by to offer us drinks, as we were told there would be, so that was disappointing
Location: We were able to book horseback riding in the sunset and ziplining very easily. Downtown is very close by and there were very good restaurants availabl
Our stay at the Hotel was very comfortable. We were glad the room was very clean and the bed was just great! (we had a King Size, very good bed). The wind in Monteverde was crazy loud though, and the balcony door would sometimes make a loud noise. But we slept through it anyway. The included breakfast was very nice (you get to choose what you would like to eat from a selection). Our favorite part was probably the pool section. The wind was making it a little bit too cold to swim in the beautiful pool, but the jacuzzi is one of the prettiest I'd ever seen and we had a great time lounging there after dark, after a day full of adventure. The service was very good, we had to leave at 3AM for the airport, they arranged a shuttle for us and packed us breakfast, which was very nice.
by A verified traveler
Imposible to sleep, housekeeping enters roomPosted Jan 23, 2017
Pros: location, bed
Cons: GUEST SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Noise cancellation and how to solve problems
Location: Lots of things around, canopy, hike, parks.
We woke up on a Sunday before 8 am because of the noise of buses outside our window, waiting for tourists to get in with the motors on for more than 20 minutes. They told us the day before we were “lucky” because those were the new rooms they just finish building, but when the buses finally left some constructions started downstairs with hammers, drills and everything for hours until we had to call the Front Desk to see if we could get some sleep…obviously they weren´t finished at all…. To end up our TERRIBLE experience, a Housekeeping lady enter our room around 10am without even knocking… she just opened the door and enter the room without even announcing her entrance. Hospitality BASIC rule!!!!!!!!! When we checked out the Front Desk lady didn’t care much about the complains and we were so mad that we just left. NEVEN coming back nor recommending this hotel EVER, they do not know how to treat a guest and even worst a mad and disappointed guest.
for Everyoneby A verified traveler from West Chester, PA
Great hotel, unfortunate weatherPosted Jan 23, 2017
Pros: Location - close to Monteverde and cloudforest tours/activities
Cons: Make hot tub hotter
Location: Monteverde, ziplining, cloudforest tours, bat jungle
We were hoping to enjoy this hotel and its facilities for three nights, but unfortunately the weather did not cooperate - while we were there, a tropical depression set in with no signs of clearing up in the near future. We had to cut our trip short and move on to our next stop in Costa Rica, but did enjoy touring the El Trapiche coffee/chocolate/sugar cane plantation and the bat jungle close by. The staff was very accommodating in terms of our change in plans. The hotel was beautiful in a gorgeous setting - we finally got to see a bit of the view the day we left. My only complaint was that the hot tub wasn't very hot, and we were hoping to take advantage of it to thaw out from the wet weather.
for Familiesby A verified traveler from nc
Posted Dec 27, 2016
Pros: spacious room, travelled with husband and 2 kids. our suite had a queen, twin and king bed
Very spacious room, nice restaurant. check-in was delayed by about 20 min, but otherwise, no issues. very convenient location. friendly, helpful staff.
Posted Dec 24, 2016 on Hotels
by A verified traveler
Posted Nov 26, 2016 on Hotels