Ratings based on 52 Verified Reviews

3.9 out of 5
69% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by Akila from st. louis

View alone doesn't cut it

Posted Apr 1, 2016 on Hotels
We wanted to stay here since this hotel was in the cloud forest. Rooms were very average.. Bugs.. Bathroom was not on good condition. No air conditioning and leaving window open let bugs in. Beds creaked with every single move. The silver lining was the restaurant and the free breakfast which was delicious Stay elsewhere
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
It really is a shame that there is no step as expected, the cloud forest forest lodge is a wildlife refuge and therefore there are many animals and insects. The rooms are checked and cleaned every day, I do not explain the mosquitoes inside and I apologize for the incident, I do not know what could happen to the bathroom because in terms of maintenance is something constant, we would like it if we saw all this At the same time to have been able to help. Enn regarding air conditioning is not something that we offer. Thank you very much for your stay with us and your comment is helps us to improve
4 out of 5
by Bethany

Posted Mar 29, 2016 on Hotels
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you very much for your visit and for your comments we are very happy to know that you like them and hope to see you again in the future
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Posted Jan 8, 2016
Pros: Staff are excellent. Went out of their way to be helpful.
Terrible roads but worth it when you get there. Lots of birds to view from the hotel and trails that you can walk in the grounds.
Comment from Hotel Management
Jan 11, 2017 by wilberth, Hotel Management
Thank you very much for staying with us. We are very happy to know that I had a good time. As for the road is actually part of the natural of Monteverde and actually spend a lot of money on repair but the rain every year produces a lot of damage
4 out of 5
by Darren from Austin, TX

Wonderful little place, very peaceful.

Posted Dec 8, 2015 on Hotels
Very cozy feeling place. Highlight for us was really the restaurant staff who were so nice and friendly, especially Jhendry (sp?). Food was quite good as well.
Comment from Hotel Management
Mar 5, 2016 by Wilberth Parajeles, Hotel Management
thank your for your visit, and stay with us
4 out of 5
by Mike from Elizabeth

Great setting

Posted Dec 7, 2015 on Hotels
Everything was wonderful with our stay at the lodge, only complaint would be the bed was really hard. But the setting is amazing and the on-site restaurant was really good and they mix some awesome cocktails.
Comment from Hotel Management
Mar 5, 2016 by Wilberth Parajeles, Hotel Management
thank your for yours visit and stay with us
5 out of 5
by Jenelle from Boston

Posted Nov 18, 2015 on Hotels
We absolutely loved the Cloud Forest Hotel. Great hotel for those who love to do nature walks. The trails on the premises were amazing and offered great views. Saw lots of birds, butterflies, and wildlife that normally wouldn't be seen in the States. Also, the service is impeccable. The staff was incredibly kind, courteous, and generous. Gustavo is the best!
Comment from Hotel Management
Mar 5, 2016 by Wilberth Parajeles, Hotel Management
Thank you very much for having stayed at our hotel, thank you for your comment each of our team comes to the maximum to give good service, we are delighted you had a good time and look forward to seeing you again the next time you return to Costa Rica
4 out of 5
by A verified traveler

NIGHT WALK TOUR

Posted Nov 10, 2015 on Hotels
Mixed business with pleasure. What a great staff!!! A bit rustic without a TV and with WIFI. Take the night walk tour. Eric was EXTREMELY knowledgeable... again, TAKE THE NIGHT WALK TOUR!!!! Breakfast is homemade and fantastic. A few dollar taxi ride to town. What a great location.
Comment from Hotel Management
Mar 5, 2016 by Wilberth Parajeles, Hotel Management
Thank you very much for having stayed at our hotel, thank you for your comment each of our team comes to the maximum to give good service, we are delighted you had a good time and look forward to seeing you again the next time you return to Costa Rica
4 out of 5
by Barnaby from Hampshire, UK

Great stay up in the cloud forest!

Posted Oct 26, 2015 on Hotels
It was really good and we had an awesome time. We enjoyed it very much,thank you for making our stay comfortable and thank you for welcoming us. If you want to stay up in the clouds then this is the place to stay!
Comment from Hotel Management
Mar 5, 2016 by Wilberth Parajeles, Hotel Management
Thank you very much for having stayed at our hotel, thank you for your comment each of our team comes to the maximum to give good service, we are delighted you had a good time and look forward to seeing you again the next time you return to Costa Rica
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 22, 2015 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 20, 2015 on Hotels