Dear Daniela, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Joseph Lomonaco, GM

Dear Kenneth L, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Joseph Lomonaco, GM

Dear Jasmine, It was kind of you to compliment our location and amenities, but I'm very sorry for the lapses in cleanliness that you encountered. It is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you sharing your review, as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay more in line with our standards. Sincerely, Joseph Lomonaco, GM

Dear Mark, We are sincerely sorry that you experienced water temperature control issues and that noise pollution caused by construction interrupted the comfort of your stay. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Joseph Lomonaco, GM

Dear Dallas, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Joseph Lomonaco, GM

Dear Celia, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Joseph Lomonaco, GM

Dear Amanda, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Joseph Lomonaco, GM

Dear Kathy, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Joseph Lomonaco, GM

Dear Dzana, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally attentive service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Joseph Lomonaco, GM

Dear Trent, We sincerely regret your experience. Providing top-notch accommodations and attention to detail are key priorities for our entire team, so I am very sorry we let you down in these areas. We value you as our guest and hope to have another opportunity to provide you with a stay that aligns with our high expectations from start to finish. Sincerely, Joseph Lomonaco, GM

Dear Bauer, Thank you for your time in sharing your kind review, and please visit us again. Best, Joseph Lomonaco, GM

Dear Derek, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Joseph Lomonaco, GM

Dear Lisa, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Joseph Lomonaco, GM

Dear Stephanie, Our breakfast has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying at our hotel. Please come see us again soon! Best, Joseph Lomonaco, GM

Dear Rhonda, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Brian Sims, GM

Dear Tessany, We are thrilled to hear from you and to learn that our location was perfect for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to Montgomery. Best, Brian Sims, GM

Dear Robert, We are sincerely sorry that your accommodations were not well prepared upon your arrival and for our cleanliness oversights. We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that we did not reach our goal. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely, Brian Sims, GM

Dear Lauren, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room and our elevator. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Brian Sims, GM

Dear Michelle, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Brian Sims, GM

Dear Graham, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Brian Sims, GM

Dear Clive, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Brian Sims, GM

Dear Elizabeth, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Brian Sims, GM

Dear larry, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Brian Sims, GM

Dear Tremayne, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Brian Sims, GM

Dear David, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our friendly service, great breakfast, and location. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Brian Sims, GM

Dear shawyne, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for the issues you experienced and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Brian Sims, GM

Dear Agnes, I'm glad to hear that you enjoyed your stay with us. However, I would like to apologize for the inconvenience caused by our failure to deliver the toilet paper in a timely manner. Please accept our sincere apologies for the inconvenience caused. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to host you again and provide you with a flawless experience. Best, Brian Sims, GM

Dear Rashida, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry we fell short of exceptional! Please rest assured that your comments have been shared with our team. Our quality control measures have also been reviewed to ensure we consistently deliver to our high standards. For this reason, we hope to host you again. Sincerely, Brian Sims GM

Dear Richard, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us, despite an ac issue, and we appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Brian Sims, GM

Dear Kayla, Thank you for reaching out to us and for sharing your review. We are happy to hear that you had a good experience with our staff. We apologize that your room did not meet your expectations in terms of cleanliness. Your feedback is valuable to us and helps us improve our services for future guests. Sincerely, Brian Sims, GM

Dear Carlos, I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Brian Sims GM

Dear Joshua, Thank you for writing. You booked an advance purchase rate which offers a large discount for reserving and paying for your room in advance. These sorts of reservations offer larger discounts in return for less flexibility and are non-refundable. We do offer our best available rate at a smaller discount, but it can be canceled up to one day prior to arrival at no charge. I'm sorry for any confusion your advanced purchase reservations caused. We look forward to hosting you. Sincerely, Brian Sims GM

Dear Tammy, We aim to impress, so I'm sorry that your visit was just ok. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Brian Sims GM

Dear David, Thank you for staying with us! We're delighted to hear that you enjoyed our great location. We look forward to welcoming you back soon! Best, Brian Sims GM

Dear Donna M, We appreciate your generous rating. It brings us great joy to know that our team made a positive difference in your stay. Hosting you as a guest was a pleasure, and we eagerly anticipate the opportunity to welcome you back. Best, Brian Sims GM

Dear Ann, Thank you for taking the time to share your feedback about your recent stay at our hotel. It was wonderful to hear that you enjoyed your time with us and that our convenient location and friendly service helped make for a comfortable stay! We are also delighted that our fame-worthy breakfast was a great start to your day. It was a pleasure to host you; please visit again soon. Best, Brian Sims GM

Dear Yolanda, It's great to hear that you had such a positive experience with us and that you would consider staying with us again. I'll make sure to pass your kind words along to the entire staff, as we pride ourselves on providing our guests with a comfortable and enjoyable stay. Thank you for choosing us and we hope to see you again soon! Best, Brian Sims GM

Dear Diane, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your view. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Brian Sims GM

Dear Martin, Thank you for taking the time to write; I'm very sorry that your stay was less than exceptional. Additionally, I regret you did not find us to be a good value. Your comfort and satisfaction are our top priority, so I am sorry we did not deliver a more favorable experience. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. Sincerely, Brian Sims GM

Dear David, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Brian SimsGM

Dear Raven,Thank you for taking the time to write; I'm very sorry that your stay was less than exceptional. Additionally, I regret you did not find us to be a good value. Your comfort and satisfaction are our top priority, so I am sorry we did not deliver a more favorable experience. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. Sincerely,Brian SimsGeneral Manager

Dear Wesley, Thank you for choosing us once again. We are sincerely sorry to hear that you experienced climate control issues and that an odor was detected. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Brian Sims GM

Dear Deborah, That is what we like to hear! Thank you so much for your generous review and recommendations, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Brian Sims GM

Dear Porsha, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Brian Sims GM

Dear mike, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Brian Sims GM

Dear John, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Brian Sims GM

Dear Juanita, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Brian Sims GM

Dear Taurean, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Brian Sims GM

Dear Mike, I am glad our hotel provided you with a pleasant stay while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Brian Sims GM