Dirty and lacks customer service
Posted Oct 17, 2016 on Hotels
We travel a lot and always try to stay at a Hampton. We generally have a comfortable, clean experience, which is all we are looking for in a hotel since we aren't there much longer than to sleep.
This was the worst Hampton experience we have ever encountered. We arrived around 9 p.m. to check into our room. The front desk attendant was very courteous, but there was a man (who seemed to be thee hotel manager or the maintenance manager) who was milling all around behind the front desk area in his Alabama pajamas. It was really odd and gave us a different kind of first impression than we are accustomed to at a Hampton. We hauled our luggage up to our room and unpacked. I was disgusted when I made my way to the bathroom and realized it had not been cleaned AT ALL. There was hair, soap and toothpaste residue on the counter. Hair in the sink and all around the toilet seat and floor. I phoned the front desk and asked for a different room but was told they were sold out. They volunteered to send someone up to clean the bathroom, but it had been obvious at check-in that the front desk attendant and the man in pajamas were the only two employees on site so I declined and cleaned the bathroom as well as I could myself. I intended to speak to the hotel manager at check-out, but there was no one around the front desk except for pajama man (who was then dressed). He was not at all helpful and kept saying someone would be right with us but that was never the case so we left