Iron/ironing board, free cribs/infant beds, rollaway beds, free WiFi

Reviews of Sleep Inn & Suites Montgomery East I-85

2.5 out of 5
Sleep Inn & Suites Montgomery East I-85
5005 Carmichael Rd, Montgomery, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 332 out of 779 reviews" "
Rating 8 - Good. 247 out of 779 reviews" "
Rating 6 - Okay. 111 out of 779 reviews" "
Rating 4 - Poor. 39 out of 779 reviews" "
Rating 2 - Terrible. 50 out of 779 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and updated. It wa convenient to the highway. The room was basic but very adequate and the bed was great. I would recommend.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Martin,Thank you for your excellent review! We're delighted to hear that you found our hotel clean, updated, and conveniently located near the highway. We're also glad that you enjoyed the comfortable bed and found the room adequate for your needs. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!Sincerely,Hotel Manager

8/10 Good

SHARON

Traveled with family
Liked: Cleanliness, amenities
The night shift person was very helpful but the day shift person was very indifferent. We usually stay here when we are in town because it's nice and affordable. The biggest drawback was the elevator. It was barely functional.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Sharon,Thank you for your review and for choosing our hotel for your stay. We apologize for the inconsistency in service you encountered between the night shift and day shift. We appreciate your loyalty and feedback. Rest assured, we will address the issues you mentioned, including the elevator, to improve our guests' experience. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Eric

Traveled with family
Liked: Cleanliness
Didnt get the room i wanted, and didnt let us know about the Very High Pet prices
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,We sincerely apologize for the inconvenience you encountered during your recent stay. We understand the importance of receiving the requested room and the need for clear communication about any additional fees, especially regarding pet charges.Your feedback is valuable to us, and we will use it to improve our services and communication processes. Please be assured that we take your concerns seriously, and we appreciate you bringing them to our attention.If your travels bring you back to the area, we would welcome the opportunity to provide you with a more positive experience.Sincerely,Hotel Manager

6/10 Okay

Arthur

Liked: Staff & service
I was very pleased with my stay.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 11, 2024
Dear Arthur,We're delighted to hear that you were pleased with your stay! Your satisfaction is important to us, and we're glad that we could meet your expectations. We appreciate your feedback and look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

ashley

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a SERIOUS lady bug infestation in my room. I got in town late and i went straight to the shower. When I got out of the shower my room was INFESTED with lady bugs. I called down to the front desk she moved me right away. I went downstairs to get my new keys to a new room and she stated " its only always that room. Your new room doesnt have anything wrong". I was moved right next door to the room i was originally in. I saw a few in the new room but it wasn't overwhelming so we stayed. This hotel is a bit overpriced for the way it looked. Atleast it was lady bugs and not roaches. Everything else was good, breakfast was good. Check out staff was good. Id stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Ashley,We apologize for the inconvenience caused by the ladybug infestation in your room. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your understanding and cooperation in moving to a new room. We will address the issue with our team to ensure improvements are made to prevent such occurrences in the future. Thank you for your kind words about the breakfast and check-out staff. We hope to have the opportunity to provide you with a much better experience on your next stay. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 Terrible

Rev Vivienne

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Lady bugs in the ceiling, stink bug in the shower and roach on the bathroom sink.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable to have pests in our rooms, and we are addressing this issue immediately. Our pest control measures will be reinforced to ensure a pest-free environment. We understand the impact this had on your stay, and we're committed to making the necessary improvements. Please allow us another chance to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

8/10 Good

Robin

Traveled with partner
Room carpet needed to be vacuumed.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Guest,Thank you for sharing your feedback. We're glad you chose our hotel, and we appreciate your observation about the room carpet. We apologize for any inconvenience caused and assure you that we will address this promptly. Your input helps us enhance our services. We hope to have the opportunity to welcome you back and provide an improved experience.Sincerely,Hotel Manager

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room was clean . The breakfast was typical. They could serve it until 10:00 if they really cared about their customers.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that our staff was friendly and helpful, and you found the room clean. Your suggestion about extending the breakfast serving time until 10:00 is duly noted, and we will consider it for improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back for another positive experience.Sincerely,Hotel Manager

6/10 Okay

colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff . Low key and calming atmosphere .
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear colleen,Thank you for your feedback. We're glad to hear that you found our staff nice and appreciated the calming atmosphere. We're sorry to see that your experience fell short of your expectations. We value your input and hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Fitness room has 3machines; 2 were broken. No weights, or other equipment options. Coffee/tea service that was promised 24/7 in common area was not there. Elevator grinds and moves slowly- causing worry. TV cable service was erratic- cut out frequently- had to stop watching. We hope the breakfast buffet (offered from 6-9 a.m. ) will be edible. The room itself was ok, with only2 flaws: no bathroom exhaust fan; only one lounge chair for a room for 2 guests- and chair replacing as support springs were shot. This property likely has management that has no interest in a higher quality guest experience.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Guest,Thank you for your feedback and rating. We apologize for the issues you encountered during your stay, including the broken fitness machines, lack of coffee/tea service, slow elevators, and erratic TV cable service. Your comments will be shared with our management team for immediate attention and improvement. We strive to provide a higher-quality guest experience and regret that we fell short during your stay. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Thao

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Thao,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Good for one or two night stay. Maintenence on rooms could be better.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Charles,Thank you for your recent stay at our hotel and for sharing your feedback. We appreciate your positive comments regarding your one or two-night stay. However, we take your note on room maintenance seriously, and we will address it to ensure a more comfortable experience for our guests.We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Manager

8/10 Good

Edwin, Mandeville

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room carpet was not clean. Had several loose dirt and particles on the carpet. Staff was nice.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Edwin,Thank you for providing feedback on your recent stay with us. We appreciate your positive comments about our staff. However, we apologize for any inconvenience caused by the cleanliness of the room carpet. Your feedback is important to us, and we will address this matter to ensure a more satisfying experience for our guests. If there are any specific suggestions you have or if there's anything else we can do to enhance your future stays, please feel free to let us know.Sincerely,Hotel Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 9, 2024
Dear Guest,Thank you for your fantastic 5 out of 5 rating! We're delighted to hear that you had a wonderful experience during your stay. Your positive feedback is truly appreciated, and it motivates us to continue providing excellent service. If there's anything specific that stood out to you or any suggestions you'd like to share, please feel free to do so. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Manager

6/10 Okay

Ed

Disliked: Cleanliness, staff & service, property conditions & facilities
No towels in room Tried to call front desk for towels the phone had no cord attached Elevator not working staff said just went down today, I checked other reviews after we arrived elevator has been down for awhile
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 9, 2024
Dear Ed,We sincerely apologize for the inconveniences you faced during your stay. It's unacceptable that you experienced a lack of towels and an out-of-service elevator. We deeply regret any frustration caused by the phone issue as well. We understand your disappointment, and we're working diligently to address these issues promptly. Your feedback is invaluable, and we'll use it to improve our services and facilities. We hope for the opportunity to welcome you back and provide a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Gene, Morristown

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Gene,We appreciate you choosing to stay at our hotel and awarding us with five stars based on your positive experience. I hope your time with us was fantastic. Please come back soon.Sincerely, Hotel Manager

4/10 Poor

Claudia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and comfortable. BUT we had to dodge a homeless person outside and then inside the lobby. The elevator was broken and the ice machine on the second floor was also broken.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Claudia,We're glad to hear that you found your room clean and comfortable, but we apologize for the inconvenience and discomfort caused by the issues you encountered outside and inside the hotel. Providing a safe and pleasant environment for our guests is a top priority, and we regret that we fell short of this during your stay. We will address these concerns with our team to ensure improvements are made, including addressing the broken elevator and ice machine. Your feedback is important to us, and we appreciate you bringing these matters to our attention.Sincerely, Hotel Manager

4/10 Poor

Aubrey

Business traveler
Disliked: Property conditions & facilities
Hotel was fine but had people sleeping in the parking lot also when leaving in the morning some one asked to purchase my room key before I checked out. I told the front desk and they went looking for him. Would not recommend
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Aubrey,Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconvenience you experienced. We take such matters seriously and are actively addressing the issues raised, including unauthorized individuals in the parking lot and the incident with someone attempting to purchase your room key. We appreciate your understanding and regret that your experience fell short of expectations. Your feedback is crucial, and we will take corrective measures to enhance the overall guest experience.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Melissa,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Dusty

Traveled with family
Says non smoking but very obvious weed smell which is super annoying. Surprise $100 deposit was annoying. Floors are sticky. Looks like things were just thrown together. Disappointing and nasty place to stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Dusty,It is disappointing to learn that your accommodations left a bad impression on you. As a hotel or property, we never tolerate things like weed or any such things in our hotel or premises. Keeping our guests safe is our highest priority. A thorough investigation and strict action will be taken in this matter. We have already alerted the security and staff to be more proactive and to listen to and verify any claims if any suspicious activities occur around the premises, as we are against such things. Also, we have noted all the other issues you had during your stay and taken the necessary actions to resolve them. We appreciate your understanding and continued patronage.Sincerely, Hotel Manager

10/10 Excellent

Shirlene

Traveled with family and small children, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable beds, friendly staff, and charged only $10 pet fee for our little dog. Continental breakfast was good. Very pleased with Sleep Inn. Thank you for providing the comfort we needed from a long drive.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Shirlene,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a comfortable stay with very comfortable beds, friendly staff, and a reasonable pet fee for your little dog. It's wonderful that you enjoyed the continental breakfast, and we're pleased to have provided the comfort you needed after a long drive. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future! Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Cayce

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Cayce,Your 5-star rating is much appreciated. Looking at the outstanding rating, I'm sure that you ought to be so satisfied, and we strive to provide 100% guest satisfaction. It appears that you agree that we provide our guests with a winning combination of comfort, convenience, amenities, and value. I hope that if your travels bring you to this area again, you will stay with us. I am delighted to be able to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear Lisa,Thank you for giving us a perfect score of 5 out of 5 on Expedia! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is important to us, and we look forward to hosting you again.Sincerely,Hotel Manager

6/10 Okay

Brianna

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Brianna,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and very clean.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear James,Thank you for the stellar review! We're delighted to hear that you found your stay very comfortable and the accommodations very clean. If there's anything specific you enjoyed or if there's anything we can improve upon, please let us know. We look forward to welcoming you back for another excellent experience.Sincerely, Hotel Manager

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Check-in and checkout staff was great. Staff in eating area had attitudes.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Cassandra,Thank you for your positive feedback on our hotel and the great service from our check-in and checkout staff. We apologize for any inconvenience caused by the attitude of the staff in the eating area. Your comments will be addressed to ensure a consistently pleasant experience for all guests. We appreciate your input and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Precious

Traveled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Precious,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Denise,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

6/10 Okay

Stefanie

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
The front desk staff was very friendly and accommodating. Our room however has a “lady bug” problem…..several “lady bugs” on walls and on ceiling in room. Our room also smelled of smoke.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your kind words about our front desk staff's friendliness and accommodation. However, we sincerely apologize for the inconvenience caused by the "lady bug" issue and the lingering smell of smoke in your room. Please be assured that we will address these concerns promptly to ensure a more pleasant stay for our guests in the future. We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Manager

10/10 Excellent

Mary

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Mary,Thank you for the outstanding 5-star rating on Expedia! We're thrilled to hear that you had a positive experience during your stay. If there are specific highlights you'd like to share or anything that stood out to you, we'd love to know more. Your feedback is greatly appreciated.Sincerely,Hotel Manager

4/10 Poor

Judith, Bellevue

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whoever gave the review of 8.2 was way far off. Let me list my complaints, roaches, not cleaned or vacuumed. Hair dryer didn’t work. Noise level was very high. Whoever tried to caulk the bathroom tub, a 2 year old could do better. Bed poorly made. Horrible place and will avoid any of their. Hotels ever again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we are taking immediate steps to address and rectify these issues. We understand the importance of a comfortable and clean environment, and your experience falls short of our standards. Please allow us the opportunity to investigate further and make the necessary improvements. We truly appreciate your input.Sincerely,Hotel Manager

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Tasha,Thank you for taking the time to share your feedback on Expedia. We're glad to see that you had a positive experience overall. If there are areas where we can improve or if you have any specific suggestions, please feel free to share. Your input is valuable to us as we strive to enhance our services.Sincerely,Hotel Manager

8/10 Good

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas road trip
The stay was okay. It have been better if the elevator was working. Nice staff, DunDun, the lady at the front desk was very cordial and helpful with options for eating dinner. The breakfast was decent as well. Beds were comfortable too.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Darryl,Thank you for sharing your feedback on your Christmas road trip stay. We appreciate your positive comments about the staff, particularly DunDun, and are glad to hear you found the breakfast decent and the beds comfortable. We apologize for any inconvenience with the elevator and appreciate your understanding. We hope to welcome you back for an even better experience in the future. Safe travels!Sincerely, Hotel Manager

8/10 Good

JOSE, Montgomery

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear JOSE,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Naresh, Bowling Green

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Naresh,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Johnny,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Tramauviance

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Tramauviance,We appreciate you choosing our hotel for your visit and the five stars you awarded us after your stay. I hope your time with us was fantastic. Please come back soon.Sincerely,Hotel Manager

8/10 Good

Melanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Melanie,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

John

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joy, at the front desk was incredibly helpful.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Dear John,We're delighted to hear that Joy at the front desk was incredibly helpful. Thank you for sharing your positive experience with us!Sincerely, Hotel Manager

10/10 Excellent

Octavius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and the breakfast was my favorite, it was good.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Dear Octavius,Thank you for the perfect 10/10 rating! We're thrilled to hear that everything was clean and that you enjoyed the breakfast, making it your favorite. Your satisfaction is our priority!Sincerely, Hotel Manager

10/10 Excellent

Jon

Traveled with partner, Traveled with family
Liked: Amenities
Starting to show its age, but it IS WELL MAINTAINED. Enjoyed our overnight stay.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Jon,Thank you for the perfect rating and positive feedback! We're pleased to hear that, despite showing signs of age, our hotel is well-maintained and you enjoyed your overnight stay. We value your comments and hope to continue providing excellent experiences during future visits.Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
The room
Joy and (can’t remember her name) were amazing. Great customer service.. The check in was smooth. However, my room had a smell that really affected my stay. Not sure if it’s just my room, but it didn’t smell great. It was not cigarettes at all. It was more like something wet. It’s close to the interstate and many restaurants so you don’t have to go too far for food. The room came with a refrigerator and microwave. Love that! Breakfast was good. Pet fee was reasonable. Breakfast ends at 9am so if you show up at 9:01am…no breakfast for you. It’s that quick. So try to get there early.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Guest,Thank you for your recent stay and positive comments about Joy and our team's customer service. We apologize for the inconvenience regarding the room odor and appreciate you bringing it to our attention. We'll address this issue promptly. It's great to hear you enjoyed the amenities, and we'll consider your feedback regarding breakfast timing. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Kristina,Thank you for the 5 out of 5 rating! We're pleased to hear that you had a nice stay. We appreciate your feedback and look forward to welcoming you back!Sincerely, Hotel Manager

8/10 Good

Truus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable matrass; quiet, adequate breakfast choices; Good choice for the price
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,We appreciate your positive feedback and are pleased to hear that you enjoyed a clean and comfortable stay with us. Providing a quiet and pleasant environment, along with a variety of breakfast choices, is essential to us. Thank you for choosing our hotel, and we hope to welcome you back for another excellent experience.Sincerely,Hotel Manager

10/10 Excellent

Bitrus, Colorado Springs

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Bitrus,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Good

Belinda

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. I requested a tub and when she saw I was traveling with my dog, the lady at the desk gave me a first floor room without my even asking. The bed was comfortable and the surroundings felt safe. The front gardens had angel statues all around, very cute. It had plenty of green space to walk my dog. Breakfast had fresh biscuits, sausage gravy, and eggs (little round disks of egg, which had no flavor). I only stayed one night, but would absolutely stay there again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Belinda,Thank you for your detailed and thoughtful review! We're delighted to hear that you found our staff friendly and helpful, and that they accommodated your request for a first-floor room. It's great to know you enjoyed the comfortable bed, safe surroundings, and charming touch of angel statues in the front gardens. We appreciate your feedback on the breakfast offerings, and we'll take that into consideration for future improvements. We look forward to welcoming you back for another stay in the future!Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and clean and quiet
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear David,Thank you for your positive feedback! We're delighted to hear that you found your stay comfortable, clean, and quiet. Our team strives to provide a relaxing experience for our guests. We look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Kerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Kerry, Thank you for choosing us for your recent stay.It is heartwarming to receive a 5-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely,Hotel Manager

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again, thumbs up!
Clean and quiet. Great choices for breakfast. Excellent prifessuonal staff
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Mary,Thank you for the perfect 10 out of 10 rating! We're thrilled to receive your positive feedback once again. It's wonderful to hear that you found the hotel clean and quiet, enjoyed the breakfast choices, and experienced excellent service from our professional staff. Your satisfaction is our priority, and we look forward to providing you with another great experience on your future visits. Thank you for the thumbs-up!Sincerely, Hotel Manager

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 14, 2023
Dear Vicky,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. We look forward to hosting you again for another outstanding stay!Sincerely, Hotel Manager