Exterior

Reviews of Extended Stay America Select Suites - Montgomery

2.5 out of 5
Extended Stay America Select Suites - Montgomery
5031 Woods Crossing Dr, Montgomery, AL

Reviews

5.8
Rating 10 - Excellent. 42 out of 230 reviews" "
Rating 8 - Good. 45 out of 230 reviews" "
Rating 6 - Okay. 40 out of 230 reviews" "
Rating 4 - Poor. 32 out of 230 reviews" "
Rating 2 - Terrible. 71 out of 230 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

MINSUCK

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Darius

Disliked: Staff & service
They didn’t even let me check in
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 8, 2023
Dear Darius, We're sorry to hear about your check-in experience. Your feedback is important, and we apologize for any inconvenience you faced. Please be assured that we take your comments seriously and will use them to improve our services. We hope you'll consider giving us another chance to provide a more positive and seamless experience in the future. Your satisfaction is important to us, and we value your business.Sincerely,Hotel Management

10/10 Excellent

Keven

Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy. The room was awful; smal, dirty, the bathroom was almost unuseable. We would never, ever use or recommend this excuse of a hotel.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 21, 2023
Dear Michael, Please accept our apologies for the issues you had with the room being small and dirty and your bathroom not being convenient. It can be very frustrating when your expectation is met with the cost of spending an uncomfortable and unpleasant stay. So we're sorry that this issue compromised your visit. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double charged me for one room, and charged me 2 pet fees for one pet. Took 2 hours of my time to resolve. Condition of property also poor.
Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 7, 2023
Dear Michael, We appreciate you choosing us and providing your feedback. It isn't very reassuring to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We are looking into the matter to see what went wrong. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

2/10 Terrible

Patrick

Business traveler, Traveled with partner
Get some new beds. I could feel the springs, couldn't sleep end up leaving 4 in the morning
Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 3, 2023
Dear Patrick, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry that this issue compromised your stay, and we regret you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Staff rude room was filthy worst hotel experience I have ever had people hanging out at front door smoking/drinking, I drink and smoke but not at the front door. Hotel like Montgomery suck.
Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 3, 2023
Dear James, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

2/10 Terrible

ramesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Response from Hotel Management on Mar 21, 2023
Dear ramesh, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Thank you again for your candid feedback.Sincerely Hotel Management

2/10 Terrible

Jose

Stayed 1 night in Mar 2023

10/10 Excellent

Cherie

Stayed 1 night in Mar 2023

6/10 Okay

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pleased with the room size.
Room was too small. Not very comfortable. Not what we expected from an Extended stay America Hotel. Lightings was poor.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 14, 2023
Dear Jimmy, Thank you for your recent visit and review. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced and appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

2/10 Terrible

Shane

Stayed 1 night in Jan 2023

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book at Extended Stay Montgomery
The hotel was horrible. Cockroaches in the lobby, on the elevator in the tub and on the countertops. Our cards stopped working and we had to wait for someone to come down from their room and reset our keys. We had to go to Walmart to buy sheets, blankets and towels and wash cloths because what was in the room was dingy to say the least. It was not a good experience and I will never go there again. I was also embarrassed because I brought my family with me including my 77 year old mother who was not happy. I have booked through you guys many times and this was the worst experience I have ever had.
Stayed 2 nights in Nov 2022

4/10 Poor

Takishaun

Stayed 2 nights in Oct 2022

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it and so did my kids
Stayed 4 nights in Jul 2022

4/10 Poor

Melanie

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel smelled like weed. Floor was standing in water near the air conditioner. Furniture was old. AC stopped working during the night. There was a roach in the bathroom. Also the bath tap was rusted up so I had to literally beat on the shower tap to be able to turn on the shower, otherwise I would’ve only been able to use the tub, not shower. Was finally able to pull the knob up enough to allow some water to flower from the shower head. Called the office to report the issue, but apparently no one is available until 0800. Would definitely not recommend this hotel.
Stayed 1 night in Jul 2022

2/10 Terrible

Raushanah

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
They property has roaches, it a terrible place to stay, don’t stay here.
Stayed 25 nights in Jun 2022

10/10 Excellent

Dazsauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you so much for your wonderful rating, Dazsauna! We hope that you come back to see us again soon!

2/10 Terrible

Erin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked stay around 8pm while traveling. Got to hotel and office was closed. No one was there to check us in. Tried calling office and after hours line, but no one answered. Had to drive around and try to find another place to stay as all other area hotels were booked. Requesting refund for a room I never got to stay in.
Stayed 1 night in Jun 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you for allowing us to host you, Erin. We hate to see that there were issues with your check-in and sincerely apologize for the issues that this caused. For any billing inquiries or concerns, we encourage you to speak to the property directly for proper resolve.

2/10 Terrible

Nicholas

Stayed 10 nights in Jun 2022

2/10 Terrible

Shalice

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were literally roaches in our room…beyond disgusting. The was never a person at the front desk and very difficult to contact anyone..DO NOT STAY HERE
Stayed 1 night in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 16, 2022
Thank you for taking the the time to review your stay with us, Shalice. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room was nasty bugs was everywhere in the Tom, elevator and hallways. i had no idea they closed at a certain time cause it wasn’t mentioned to us upon checking in, so if u get locked out or need something you have to wait until the next day. After checking in the room office was closed so I had to get a room else where cause it was just that nasty. Lost out $ on the room price for this hotel. I wouldn’t recommend for my pets.
Stayed 1 night in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 16, 2022
We appreciate your honest feedback and highlighting these concerning issues, Jessica. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

2/10 Terrible

Deaundre

Stayed 1 night in Apr 2022
Response from Astrid -Guest Engagement Team - WoodSpring Suites on May 16, 2022
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Deaundre. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
Requested a non smoking room because I am pregnant but was placed in a smokers room. The smell was sickening. Also no one was present during check in. Had to call a 800 number to have someone come and check me in.
Stayed 1 night in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 16, 2022
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.

2/10 Terrible

Robert

Traveled with family
Disliked: Staff & service, room comfort
On Hotels.com booked a room with two Separate beds got to the room with only one small bed for 2 large men. Hotel desk told us that they had no 2 bed rooms. Since the reservation was non refundable we were required to uncomfortable one night stay. No more Woodspring stays for me ever again!
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice customers service
Stayed 8 nights in Mar 2022

10/10 Excellent

Nula

Stayed 7 nights in Jan 2022

2/10 Terrible

Shakira

Stayed 1 night in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Jan 7, 2022
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.

6/10 Okay

Norman

Traveled with family
Disliked: Room comfort
Front desk clerk so nice and friendly other guest very nice. Room beds need to be replaced bathroom not clean not enough towels. No coffee maker in room, parking lot dark and felt unsafe. The hallways were very clean but our floor smelled of smoke.
Stayed 1 night in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Jan 7, 2022
Hello Norman. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

2/10 Terrible

Francis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go there!
They have a roaches crisis they are not dealing with. My bed was broken. The whole place smells like excrement. The hotel is a major nightmare. There is nothing positive about this place, not even the staff. Authorities need to close this place, as it represents a health hazzard to guests and staff.
Stayed 9 nights in Dec 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Dec 20, 2021
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Francis. Again, thank you for sharing the details of your experience with us so that we can use your feedback to revisit our standards and training.

2/10 Terrible

Samuel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience ever. The place looked decent on Travelocity’s website, and I thought it was going to be a comfortable place to wait out the storm. But I soon realized that I was going to have problems with the management during check-in. Check-in was supposed to start at 3pm but Anthony told us that the room wasn’t ready and needed to be “cleaned”. Well, the “cleaning” of the room took over 2 hours, and I was not able to check in until 5:30pm. After checking-in, my girlfriend and I noticed there was no queen bed in the room. When I asked Anthony about the bed, he said there were no queen beds on the entire property! We were disappointed by this because we paid extra on the Travelocity website for a queen bed. Later, we discovered mold in the bathroom and roaches crawling around. We should have left at that moment, but I was exhausted from traveling all day and it was too late to try and find another hotel.
Stayed 7 nights in Aug 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Dec 2, 2021
Thank you for being our guest, Samuel. We truly understand your frustrations regarding your room not being in the ideal state as you would have preferred, along with your disappointment in the overall customer service experience. Please accept our apologies for the housekeeping issues and regret the inconvenience it caused. Your feedback is discussed with the appropriate team and plans for the proper corrections are formulated to ensure our future guests don’t experience the same. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area.

4/10 Poor

Legretta

Traveled with family
Disliked: Property conditions & facilities
Not what you would expect
Stayed 1 night in Nov 2021
Response from -Brian, Guest Engagement Team - WoodSpring Suites on Nov 17, 2021
Thank you for taking the time to review your stay with us, Legretta. We are so sorry that we failed to satisfy your expectations during your time with us. We would love another opportunity to show you that this is not the normal experience and will work hard to improve the overall experience for all our future guests.

4/10 Poor

nick

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from -Brian, Guest Engagement Team - WoodSpring Suites on Nov 17, 2021
Thank you for rating your stay, Nick. We are so sorry for any problems that occurred during your time with us. We hope we have another chance to show you a better experience the next time you are in the area.

4/10 Poor

S. Scott

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from -Brian, Guest Engagement Team - WoodSpring Suites on Nov 17, 2021
Hello. Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.

2/10 Terrible

Madison

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from -Brian, Guest Engagement Team - WoodSpring Suites on Nov 8, 2021
Hello Madison. Thank you for allowing us to host you. We hate to see that you did not enjoy a great stay with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.

2/10 Terrible

Alphonso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Stayed 12 nights in Oct 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Oct 28, 2021
Thank you for taking the time to review your stay, Alphonso. We hate to see the lower rating and apologize for any issues that you experienced during your stay. We would love another chance to show you a much more pleasant experience the next time your travels bring you this way.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, room comfort
Thanks Randolph!
Randolph Bell, my front desk attendant was very helpful. He acted like a considered. He is very knowledgeable about the local area and even printed out some pages and wrote some notes for me. Thanks again Randolph!
Stayed 7 nights in Oct 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Oct 27, 2021
Wow! We love to hear such kind words about our team! They will be ecstatic to know that you enjoyed such a great stay, Vicki! We love hosting you and can't wait to see you again the next time you are this way!

6/10 Okay

Dwight

Liked: Cleanliness
Disliked: Room comfort
Pillows to flat and small,when we arrived hotel
Stayed 1 night in Oct 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Oct 27, 2021
Thank you for taking the time to review your recent stay at our hotel, Dwight. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Oct 8, 2021
Thank you for taking the time to rate your stay with us, Vicki. We are so happy and thankful to see the great rating! Please come back to see us again soon!

8/10 Good

Lady

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Likes: Housekeeping was very pleasant, greetings with a smile and joy as though they were happy to assist. Front desk helpful and providing whatever we needed. Enforced CDC guidelines. Dislikes: broken bed, mildewed bath towel, broken shower diverter handle-made me Leary. However the bed was discovered by staff and changed while we were out. Sleep was ok. Wasn’t offered any type compensation for the unclean towel.
Stayed 1 night in Oct 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Oct 6, 2021
Thank you for taking the time to rate your stay with us. We truly appreciate your constructive feedback regarding your overall experience at our hotel. We are happy to hear that you enjoyed an overall clean and comfortable stay, but apologize for the issues that you had with the shower and other maintenance concerns. We will communicate these concerns with our maintenance and housekeeping team for immediate action and resolve. Thank you so much for allowing us to host you and we hope to see you again for a much better experience.

2/10 Terrible

Lakeisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Oct 6, 2021
Thank you for taking the time to rate your stay, Lakeisha. We hate to see the lower rating and apologize for any issues that you encountered during your time with us. We hope to have another chance to show you a much better experience the next time you are in the area.

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting!!!!! There were roaches on the kitchen counter, a dead roach under the bed. The table was sticky, the dresser was falling apart.No shower curtain and the towels were disgusting. The towels had hair in them and they were dingy gray not white. I booked a non smoking room and it smelt like cigarettes throughout the whole facility and my room. The elevator was dirty and smelt like pee.
Stayed 1 night in Sep 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Sep 29, 2021
Sara, thank you for your honest comments about your stay with us. We sincerely apologize for the pest sighting, missing items and overall cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Sep 21, 2021
Thank you for rating your stay with us, Lewis. It makes us so happy to see that you enjoyed such a great stay! We would love the opportunity to host you again the next time you are in the area!

8/10 Good

Alicia

Stayed 1 night in Aug 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Sep 21, 2021
We appreciate your great rating, Alicia! Please come back and see us again soon!

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Sep 14, 2021
Thank you for taking the time to rate your stay, Andrew. We do hope that our accommodations were able to meet your needs. We would love to have you back the next time your travels bring you this way.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Sep 21, 2021
Thank you for taking the time to rate your stay with us, Danielle. We are thrilled to see that you enjoyed such a great stay! We hope to see you again the next time your travels bring you this way!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anthony was the Manager on Duty at check in and was extremely helpful. My family and I were evacuating due to Hurricane Ida and were expected to be a midnight arrival. Anthony called me to see if I was okay because it was so late. He wasn’t unaware of how high my stress level was at the time and his calling made me feel thought of and not forgotten about. True Southern Hospitality 10/10 🙌🙌
Stayed 3 nights in Aug 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Sep 14, 2021
Hello Ashley! Anthony will be so happy to see that you noticed all his hard work! The staff works so hard to make your experience great and we could not be happier to see that you noticed. We hope that you come back to see us the next time your travels bring you to the area!

2/10 Terrible

Carlos

Stayed 2 nights in Aug 2021
Response from -Amanda, Guest Engagement Team - WoodSpring Suites on Sep 21, 2021
Thank you for reviewing your time with us, Carlos. We hate to see the lower rating and so sorry for any issues that you experienced during your time with us. We do hope that your future travels are wonderful ones.

4/10 Poor

Joseph

Traveled with group
Disliked: Room comfort
Where is my morning coffee ☕️
Our stay was just okay. Never stayed in a hotel that shuts down from 10 pm to 9 am in the morning. Tried to reach someone at the desk at 7 am with no luck. One thing that really ruined my stay was “ No Coffee “ in the lobby or not provided to guests in the room. No I will not be coming back to this hotel or any by that name.
Stayed 1 night in Aug 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Sep 2, 2021
Thank you for your review, Joseph. We hate to see that our amenity offerings and limited desk hours did not suit your needs. Since we are more of an extended stay, the lobby hours and amenities differ from that of most hotels. We apologize for the inconvenience that this caused and wish you the best in your future travels.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 23 nights in Jul 2021
Response from -Amanda, Guest Engagement Team - WoodSpring Suites on Sep 21, 2021
Thank you for reviewing your stay with us, Mary! We are so happy that you enjoyed your time with us! Thank you so much for allowing us to host you and we wish you all the best in your future travels.