Been going to this hotel and water park for years. It was a great place. Not anymore, first, when I called the hotel with a few reservation questions they were clueless and kept putting me on hold, were short with me, and then answering not really knowing how to answer, then the day we arrived— they cancelled our room, then found us a room which was filthy had no towels or soap, the hallways were full of people running and screaming, the pool and water park was filthy, the water slides were leaking so badly there were puddles and when you sat at the tables you just got all wet from the leaks, the poor guy working the food station was alone, he was the nicest staff there, but they really need two people, just trying to get a cup and fork was a long wait in line, it was terrible from the moment we arrived and we will not be returning. We actually didn’t even stay the night, we left and got over charged.