Water park

Reviews of Wyndham Garden Otsego-Minneapolis

3 out of 5
Wyndham Garden Otsego-Minneapolis
9200 Quaday Ave Ne, Elk River, MN

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 631 reviews" "
Rating 8 - Good. 199 out of 631 reviews" "
Rating 6 - Okay. 91 out of 631 reviews" "
Rating 4 - Poor. 51 out of 631 reviews" "
Rating 2 - Terrible. 47 out of 631 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun for the kids and our family suite was perfect for 6 of us.
Stayed 1 night in Mar 2024

2/10 Terrible

Krystal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park staff was extremely rude. Wouldnt let unopened water in, making us purchase everything. Vents in room were disgusting, we all woke up feeling ill.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brittney

Traveled with family
Great stay for our family!
Stayed 1 night in Mar 2024

10/10 Excellent

LouAnn

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Mar 2024

6/10 Okay

Rachel, Delano

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pool was disgusting! It was brown and you couldn’t see the bottom. Rooms were fine and clean. Pool and all pool areas were nasty. It looked like you were swimming in mud. It smelled and there was no staff to handle the concession stand. There were no safety checks of the pool but honestly you couldn’t have found a kid in it if they were missing anyways. They have gone seriously downhill over the years.
Stayed 1 night in Jan 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Justin

The waterpark was fun and kids loved it.
Stayed 1 night in Mar 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The kids really enjoyed the water park.
Stayed 2 nights in Feb 2024

6/10 Okay

Elizabeth

Traveled with family and small children
Not going back. Hotel room: no hot water, very uncomfortable furniture/bed. Evey chair/couch leaned way back without any back support. Pool: Slides and pool was fun for the kids but overall I wasn’t a fan. Lifeguards weren’t attentive and kids were running and pushing and little kids were getti g pushed under and aside. It was chaotic and loud.
Stayed 1 night in Mar 2024

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service
Nice place to stay
Stayed 1 night in Feb 2024

2/10 Terrible

Jeremy

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It only states in the fine print all the way at the bottom that the water park isn’t open on weeks day. That’s one of the reasons I chose that place. They also failed to mention on their website that they are under construction in a lot of areas.

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024

10/10 Excellent

Shireen

Stayed 1 night in Feb 2024

10/10 Excellent

Rhonda, Detroit Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that they are working on updates! Many things in the works and still great service!
Stayed 1 night in Feb 2024

10/10 Excellent

Virginia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the lay-out of the family suites. I reserved three of them, but one wasn't renovated yet and the furniture and carpet were stained and outdated. The shower water was very hot and we were unable to control the temp, the knob was broke and we reported it when we left. The water park was great, although there weren't enough tables.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heather

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was lots of fun, the water was a good temperature, and the staff was very friendly. Our room was clean, but we were close to the pool so it was a bit noisy. The pool and arcade area closed at 9pm so the noise ended at a decent time. Cant wait to come back!
Stayed 2 nights in Jan 2024

6/10 Okay

Kaylee

Disliked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

iakeeshia

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness
I paid over 250 for a room for a birthday party coming from out of town I’m a manager at a hotel - I know proper etiquette - due to confusion during check in - I was continuously told well you booked through Expedia - I can’t help. I was neglected and then was not informed the pool water was FILTHY looking. It would’ve been a nice piece of information and reason to cancel the reservation with just cause . When questioned the guards on duty said it’s safe - it’s a chemical imbalance and it’s safe to swim in . My daughter is now feeling sick. I understand being overwhelmed during check in but also being kind and compassionate to issues that arise would go a long way.
Stayed 1 night in Jan 2024

8/10 Good

Chelsea

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
The stay was good, busy hotel, need more staff to help customers and water was a weird, kinda dirty looking color. The zero depth area had chilly water but overall decent quality, We would stay again

2/10 Terrible

Angie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and the room was super tiny and super hot it was 85 degress! Are friends booked thr same 2 bed room and theirs was super large there should of been a price difference. It was -2 degrees last night and we had to keep.the ac on all night and even that didnt keep the room cool. We were never informed that there was pool.issues the pools were dark brown and dirty . It was super noisey at night went to the front at 1am to complain about the loud people outside the front door and no one was at the front desk wont recommend this llace to anyone.
Stayed 1 night in Jan 2024

8/10 Good

Sabrina

Stayed 1 night in Jan 2024

2/10 Terrible

Layla, rogers

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the toilet overflowed, I couldn't get anyone to clean it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Carrie

Traveled with family and small children
Disliked: Property conditions & facilities
Pros- early check in, remodel rooms, staff was friendly Cons- wifi never worked the 3 days stayed. Conversation with their wifi support team on chrismas day for 38 minutes did nothing, and it was the same with my brothers room, arcade games didn't work but you wouldn't know until you paid to play them and waste money,hotel was under construction in common areas, elevators didn't always stop on the floor and were splattered with disgustingness of sorts, location is next to hwy and extremely loud.
Stayed 2 nights in Dec 2023

6/10 Okay

Tara

Traveled with family
.
Stayed 5 nights in Dec 2023

6/10 Okay

Sean

Liked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Jill

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park pool deck was so wet and slimmy, that i slipped and fell carrying my 7 month grandson. The kids working in the Waterpark were so concerned about me signing a report. I spent hours in the er that night, and have not been able to move since. This was a trip for my grandkids to enjoy the Waterpark, only to have their mini-vacation to end just a couple hours after we checked in. They need to clean that Waterpark.
Stayed 1 night in Dec 2023

8/10 Good

Dustin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time and the building will look amazing once the construction is finished.
Stayed 1 night in Dec 2023

8/10 Good

Larry

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Jordan

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Stayed 1 night in Dec 2023

8/10 Good

Justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Patton

Liked: Cleanliness, staff & service
Attached waterpark. Could walk to resturants. Was under construction.
Stayed 1 night in Dec 2023

10/10 Excellent

Bethany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Anna

Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023

4/10 Poor

Cody

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Incredibly noisy. Complaints to the front desk fell on deaf ears. Kids had fun at the water park though that was about the only positive part of the experience. Staff were unfriendly and unhelpful.
Stayed 2 nights in Dec 2023

4/10 Poor

Rebecca

Traveled with family
We checked in around 9:30pm and the receptionist lady was rude and snarky about our late arrival.
Stayed 1 night in Dec 2023

4/10 Poor

KIMBERLY

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk were very rude. We have 7 rooms rented and all made a comment upon check in on there rudeness. The Waterpark was very dark and dreary. The hot tub did not work
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Stayed 2 nights in Dec 2023

4/10 Poor

Joshua

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Dirty and loud banging noises
Stayed 4 nights in Nov 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

bryan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hot tub broken, just for some part, unacceptable, too cheap to pay for the holiday or weekend service. Booked 2 months ago and get here and broke because of a part. Should have spare parts so it is never down. Wish the CEO was there for an ass chewing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kurtis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodeling looks great! The water park is nice, but it could use more lighting.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot tub wasn’t working, we were very disappointed.
Stayed 1 night in Nov 2023

2/10 Terrible

Nicholas

Disliked: Staff & service, property conditions & facilities
Been going to this hotel and water park for years. It was a great place. Not anymore, first, when I called the hotel with a few reservation questions they were clueless and kept putting me on hold, were short with me, and then answering not really knowing how to answer, then the day we arrived— they cancelled our room, then found us a room which was filthy had no towels or soap, the hallways were full of people running and screaming, the pool and water park was filthy, the water slides were leaking so badly there were puddles and when you sat at the tables you just got all wet from the leaks, the poor guy working the food station was alone, he was the nicest staff there, but they really need two people, just trying to get a cup and fork was a long wait in line, it was terrible from the moment we arrived and we will not be returning. We actually didn’t even stay the night, we left and got over charged.
Stayed 1 night in Nov 2023
Response from WG Guest Services on Nov 20, 2023
I am sorry to hear you had an unfavorable experience. I will be sure to share your concerns with management and to discuss these events with staff. Thank you for letting us know.

6/10 Okay

Annisa

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

christopher

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Had someone above me so loud all the way up till midnight, called the front desk 4 times and went down once, still kept being loud. Sad how they can handle that, I paid $281 for the room and got no rest. So sad
Stayed 1 night in Nov 2023
Response from WG Guest Services on Nov 20, 2023
I am sorry to hear about your stay. I will be sure to discuss with staff and security as to what occurred and what exactly was looked into with the guests above. Thank you for letting us know. Again, our apologies.