Ratings based on 448 Verified Reviews

3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fairly central but quiet position

Posted May 23, 2017
Pros: Drinks machine and garden were an added bonus. Pleasant walk through the Antigone development to Montpellier Centre.
Cons: Better internal communication/security as cleaner entered room in the afternoon before the day I left
Location: Tram stop right outside so access easy, otherwise a ten to fifteen minute walk to the centre of Montpellier. A cafe and bakery and vegetable stall opp
Kitchen area without natural light but altogether a comfortable room. Outside space could do with a mini makeover!
Comment from Hotel Management
May 24, 2017 by frederic, Hotel Management
Thank you for your feedback. This is valuable to us as it constantly allow us to ameliorate our performances. We hope to see you again in our property.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
Pros: The larger rooms are great.
Great location in a wonderful city. Beware of booking the smallest room for more than a couple of nights - it's difficult to unpack!
Comment from Hotel Management
May 15, 2017 by Frederic, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay. For your next stay, do not hesitate to choose our studio deluxe, or onebedroom apartments, these units are much larger than the simple studios; Looking forward to see you again among us.
4 out of 5
Recommended
for Everyone
by A verified traveler from sheffield

Comfortable and Convenient

Posted Apr 17, 2017
Extremely convenient with regards to relation with tram service. Rooms a bit hot at night with air condition not working and no fans available. However clean and comfortable otherwise. Will continue to stay here
Comment from Hotel Management
Apr 22, 2017 by Frederic, Hotel Management
Thank you for your feedback, we are sorry for the inconvenience, but in this season, it is not yet possible to turn our centralized aircon system on, as we need to keep heating on most of the days. usually, the system is switched by the end of may, when both night and day temperatures get steady; he hope to see you during summertime, you will have a freeeeeezing experience :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Hotel is in a quiet area of Montpellier, within walking distance to centre through a shopping centre in 10 mins. Tram stop literally outside hotel front door. 5 mins walk from Bus Stop to/from Montpellier Airport. Hotel on a par with a Travelodge/Premier Inn in UK, but with a kitchenette. TV had English news channels.
Comment from Hotel Management
Apr 14, 2017 by Frederic, Hotel Management
Thank you for staying with us, we are glad to see that you were happy with your stay, and hope to get a new opportunity to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, CA

Modern rooms close to the old town

Posted Mar 7, 2017
Pros: Clean, modern, walkable
Cons: Parking instructions sent via email beforehand
Location: Restaurants, shopping mall, nightlife
We spent a night in a studio apartment with a kitchenette; the rooms are nicely remodeled and the place is walking distance to the city center. Approaching with a car was an issue, because there is no place to stop before getting the keycard for the garage, so we had to stop several blocks away.
Comment from Hotel Management
Mar 9, 2017 by Frederic, Hotel Management
Thank you for your feedback, we are glad to see that you appreciated our property, and look forward to welcome you again at citadines.
4 out of 5
by Kesha

Efficient and comfy

Posted Feb 17, 2017 on Hotels
My stay was comfortable.The staff members were pleasant. The room was comfortable and well heated. I stayed there for a business trip and it was more than sufficient. The only slight problem was that there was the smell of cigarette smoke in the room. But it was very faint and you could also tell that they tried to get rid of it.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for your feedback. Our residence is entirely non smoking, but unfortunately, all guests are not always respectuous, we take necessary measures to avoid such incidents, and are sorry for the inconvenience you encoutered. We hope to see you again at Citadines!
3 out of 5
by Joanne

Depends on the room!

Posted Feb 6, 2017 on Hotels
I was a bit disappointed with my stay to be honest, especially given the great reviews I had read. Had I been given a quieter room to begin with, things might have been a bit different. However, I was allocated a street-facing first floor room near the lift so the sound of trams going by (and the "ding") was a bit annoying plus the room was not well-insulated so there was a lot of noise from above and just outside the room as well. It was also quite cold with just one radiator in the room which didn't give out much heat. I asked if I could change rooms but was told, in a not particularly friendly way, that it was fully booked and it was not possible to change until the final night of my stay. I completely appreciate that may have the been the case but it was the unfriendly and unhelpful manner I was told that was disappointing. Other than that, the rooms are nice, there are lots of restaurants nearby and if you get a quiet room and are served by the young guy on the front desk, you will probably quite enjoy your stay!
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you for your review, we are sorry to see that you were disappointed with your stay, and your comments will be shared with our staff in order to allow us improve. He hope that we will get an other opportunity to receive you under better circumstances, please do not hesitate to indicate your preferences before arrival, we always take our guests wishes when we attribute the rooms each time that this is possible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Don't look at anywhere else

Posted Feb 3, 2017
Pros: everything
Location: Huge shopping mall close by, tram stop outside taking you cheaply and quickly to centre of city. Gardens at back to relax in. Good breakfast.
Great position for city, transport, entertainment, shopping.
Comment from Hotel Management
Feb 3, 2017 by frederic, Hotel Management
Thank you for your review. We are delighted to see that you were satisfied by your stay, and hope to get a new opportunity to welcome you again in our property.
5 out of 5
by Jose

Posted Jan 27, 2017 on Hotels
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your review, we are delighted to see that your were satisfied with your stay. we hope to see you soon again at Citadines!
4 out of 5
by Scott

Posted Jan 21, 2017 on Hotels
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your comment, we hope to see you again and to be able to deliver an even better experience!