We booked a deluxe room, and it was a lovely room. It was up quite a few steps, so I asked for something on the ground level, The only thing they had was a beautiful suite for an additional 150 Euros per night. The staff was wonderful, They made a dinner reservation but didn't think to mention it was in a pedestrian zone and our car GPS couldn't find it. It being dark and not being familiar with the city, we gave up and came back to the hotel. Their more casual restaurant was closed and only their gourmet restaurant was open.Again, the staff was very nice but it was not the kind of food we wanted and the choices were very limited. The breakfast was lovely and the staff very friendly and wanting to please their guests. It was quite expensive, but we knew that when we made the reservation.