Comfortable stay in The Village, with NO CLEANING
Posted Jun 23, 2015
I chose the property because it offers a convenient location in The Village; it was also supposed to offer "free parking nearby". The room looks modern and recently renovated; it is nice and comfortable; it was clean when we arrived. However, NO CLEANING or making up (at all) to the room and its private bathroom was made during our 4 day stay, which is something I was not expecting. Also, PARKING IS ON THE STREET, so finding a spot can be difficult depending on the hour and day (most parking areas are restricted only to residents and this category does not apply to visitors). Even though I sent an e-mail to the property well in advance (months before my arrival) to understand the characteristics of parking, I only got a reply a few days before arriving (explaining that parking is on the street), after I insisted with a new e-mail.
Summarizing, I think Atmosphere is a good option if you want to stay in The Village area of Montreal, but I think more clear information should be provided on-line regarding the following facts: (i) NO CLEANING or making up of the room will be made during the length of the stay, and (ii) PARKING IS ON THE STREET, so it is subject to availability and distance from the property will vary depending on the spot you get.
Comment from Hotel Management
Jun 30, 2015 by Patryck, Hotel Management
Thank you guys for your review. It always helps us to improve ourselves.
Regarding the Free parking it's true that it's on the street. Here in Montreal (specially downtown) we often find parking places ON THE STREET + you need to pay. For us, it's an advantage to park your car on the street with no fees. We are in an residential area where drive-ways simply don't exist. That's why I always take time when you arrive by car to explain about the parking restrictions because they clean the street twice a week (Wednesday and Thursday between 9h30 and 10h30 am), other than there is no problem to find a spot. I live here for 9 years now and other than these 2 hours of restrictions, I don't have a problem to find a spot)
Regarding the cleaning of the room, we are not an hotel but we receive you in our home. In order to keep the privacy of our guests we don't go in their room without their permission. That's why when you arrived, I told you that if you need anything, new fresh and clean towels or anything else to let us know. So YES we do clean the room/refresh the rooms upon your request.
We'll make sure next time that we are very clear on that in order to make sure we suit the needs of our guests.
Thanks again for your comments. Very appreciated.