Exterior

Reviews of Chateau Versailles

3.5 out of 5
Chateau Versailles
1659 Sherbrooke Street West, Montreal, QC

Reviews

8.0

Very Good

Rating 10 - Excellent. 466 out of 1043 reviews" "
Rating 8 - Good. 288 out of 1043 reviews" "
Rating 6 - Okay. 143 out of 1043 reviews" "
Rating 4 - Poor. 97 out of 1043 reviews" "
Rating 2 - Terrible. 49 out of 1043 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dale

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
The Chateau Versailles is my home away from home in Montreal. It’s comfortable, convenient, and the front-desk staff is always pleasant and welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs for a reasonable price
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 26, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Mary-Jayne

Traveled with partner
Liked: Cleanliness, staff & service
it's very pricey for what you are getting
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 21, 2024
Thank you for sharing your experience. I'm sorry to see that your stay was not up to your standard, I hope we will have an opportunity to make it up to you in the future.

8/10 Good

Kali

Stayed 2 nights in Mar 2024
Response from Fouad on Mar 23, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Elakya

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very unique hotel and very hospitable. Loved it
Stayed 3 nights in Mar 2024
Response from Fouad on Mar 17, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different hotel, old charm, clean, friendly staff. Excellent location.
Stayed 3 nights in Mar 2024
Response from Fouad on Mar 17, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Cute boutique hotel and clean.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 17, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

Bonnie

Traveled with family
Liked: Amenities, property conditions & facilities
Very nice room and hospitality
Stayed 5 nights in Mar 2024
Response from Fouad on Mar 14, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

4/10 Poor

Erik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fouad on Mar 15, 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, great location- was able to shop downtown, walk to old montreal and enjoy a variety of restaurants nearby. Room was comfortable and clean . I would definitely stay here again
Stayed 1 night in Mar 2024
Response from Fouad on Mar 14, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

RamzileD

Liked: Cleanliness, staff & service, amenities
The bedframe and the room overall could be better renovated. The bedfrane was cranking and noisy when sleeping on. Though customer service was very excellent
Stayed 2 nights in Feb 2024
Response from Fouad on Mar 13, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

6/10 Okay

Muhammad

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is an old building and people with mobility problems must avoid it because there are stairs - stairs and more stairs to reach the rooms. Overall staff is good and helpful. Valet service must be used otherwise it will be a great hassle. Area around the hotel is nice with lots of affoardable dining options.
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 13, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Craig Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 13, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Chiaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good and a lot of restaurant and cafe around the hotel.
Stayed 4 nights in Mar 2024
Response from Fouad on Mar 11, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Jasmina, South Burlington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Great rooms
Stayed 1 night in Feb 2024
Response from Fouad on Mar 11, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location downtown, friendly staff with a decent breakfast included. The bathroom could have been cleaned better, wasn't horrible but a little more attention to detail in a bathroom would be good.
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Montreal and very much enjoyed this hotel experience. Just needed a place to sleep for the night and it was great. Comfortable bed, nice atmosphere, the showers were clean and had full size bottles which was amazing! Loved this hotel. The room offered coffee (nespresso machine) and lots of glasses for all occasions and lots of towels. Breakfast was good! Wish theh had muffins or more bakery items but had a (bagel / hard boiled egg, cheese, meat, juice and coffee). Only down side is it was a 16-20 min walk to centre bell / larger attractions. When booking I had believed jt was closer. Other than that, great!
Stayed 1 night in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fouad on Mar 13, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Ozzie, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient location for us to attend a Montreal Canadiens game. Hotel clean and staff was efficient.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

6/10 Okay

Rif

Traveled with family
Liked: Cleanliness, staff & service
I didn’t know they had the windows open in the room, I was freezing at night. I was too tired that I couldn’t figure out why it was freezing until I got up in the morning I realized the two windows were open.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

8/10 Good

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room though clean had a torn couch and non-functioning radiators with falling down covers. The staff was friendly and helpful however. Nicely situated in the downtown area.
Stayed 1 night in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking was expensive.
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was a great find. The room we had was spacious and amazing. We didn't hear anyone else throughout our stay. Toting everything up the stairs was a bit of a pain however it wasn't terrible. the valet parking was great for its in our privileges. The breakfast included was ok, nothing amazing but as a quick free snack it was good.
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 10, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

RASHA

Liked: Staff & service, amenities
Nice stay, nice location in nice area and close to everything. Staff and people of the hotel are nice, welcoming and helpful. As a 4 floors hotel, there is no elevator (only stairs). For me it wasn't that comfortable as I have a problem in my right leg (I didn't noticed that while booking). The breakfast was good: fresh croissants, however needs improvement (cold eggs). Nice traditional furniture, some needs a little fix (loose doors of some cabinets). TV has only EN/FR channels: news & channels of cable. I remember in one of my travels (in other hotels) the TV had even Youtube. In general, I can say it's a nice cozy place to those who do not want too much modern life.
Stayed 2 nights in Feb 2024
Response from Fouad on Mar 9, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome old building in great area of Montreal!
Stayed 1 night in Mar 2024
Response from Fouad on Mar 8, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Some basics were not up to par. Staff was impeccable: professional, courteous, swift.☆☆☆☆☆
Stayed 2 nights in Mar 2024
Response from Fouad on Mar 7, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fouad on Mar 8, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Andre

Stayed 1 night in Mar 2024
Response from Fouad on Mar 26, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay!

10/10 Excellent

Marie yves

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place !
Stayed 3 nights in Mar 2024
Response from Fouad on Mar 7, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Kelly

Traveled with family
Liked: Property conditions & facilities
The staff was amazing!
Stayed 2 nights in Feb 2024
Response from Fouad on Mar 7, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Shayaan

Stayed 1 night in Mar 2024
Response from Fouad on Mar 24, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

2/10 Terrible

MD

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Fouad on Mar 7, 2024
Thank you for the feedback and apologies for any inconvenience we may have caused you during your stay. It is clear that we fell short in providing you with the Chateau Versailles experience that you deserve. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

6/10 Okay

Nikki

Traveled with partner
Liked: Cleanliness, staff & service
Location is great and staff was very friendly but it's an old building with thin walls. From inside my hotel room, I can hear guests in the halls, going up the stairs and even conversation and sounds from the room next door. And the constant sound of running water and the creaky baseboard heaters kept me up at night.
Stayed 2 nights in Feb 2024
Response from Fouad on Mar 2, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Montreal for 3 nights and this location was perfect. The Metro Stop was a short walk from the hotel and allowed us to get wherever we needed to in the city. Also, multiple restaurants nearby. The ‘gym’ was only 1 eliptical, 1 treadmill and an old bowflex type machine in a small space. There is limited channels on the TVs. The continental breakfast was average. The location and convenient valet parking made it all worth it for us.
Stayed 3 nights in Feb 2024
Response from Fouad on Feb 29, 2024
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.

8/10 Good

CHIKKU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fouad on Mar 21, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Meridith

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient
Stayed 1 night in Feb 2024
Response from Fouad on Feb 29, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the reception crew and service was just OUTSTANDING!
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 25, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

10/10 Excellent

DArcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fouad on Feb 26, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

CHRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great historical boutique hotel. The hotel is just over one hundred years old and well maintained with nice decor. Staff are friendly. Included is a continental breakfast to start your day.
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 23, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Geir

We were satisfied
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 22, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Fanise Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the hotel specially it’s unique and antique the staff was so professional, the breakfast in the morning was perfect I’ll recommend this hotel
Stayed 3 nights in Feb 2024
Response from Fouad on Feb 22, 2024
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in an old mansion. The rooms are nice with a fireplace and comfortable bedding. There is a free cold breakfast which is just enough to start the day. There is no elevator and there are stairs from the street to enter the hotel. It is within walking distance to food, shopping, and the metro. It is a clean hotel with very helpful staff. Because of the age of the building, there are minor things to be taken care of but it is a wonderful hotel and we wouldn't hesitate to recommend it or stay at the hotel again.
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 22, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fouad on Feb 22, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

8/10 Good

Yan

Stayed 1 night in Feb 2024
Response from Fouad on Mar 21, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Ernie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful old building that has been brilliantly restored while retaining its old world charms. It was once a mansion for royalty and is now an affordable and comfortable place for a stay in Montreal. Staff is brilliant and the area seems great! Will stay there again!
Stayed 1 night in Feb 2024
Response from Fouad on Feb 22, 2024
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some confusion upon arrival and delay in retrieval of our car from valet. Robert was understanding, considerate professional. The hotel waived our parking fees and were very apologetic. Thank you Robert for taking extra care and attention.
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 18, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Yukun

Business traveler
Need to ask for slipper and tooth brush
Stayed 2 nights in Feb 2024
Response from Fouad on Feb 18, 2024
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.