Outstanding customer service!
Posted Dec 19, 2016 on Hotels
Two specific reason I chose this hotel were its hot tub and laundry facilities. Unfortunately, the hot tub was closed for renovations, and the laundry took several cycles (1 wash, 4 dry) to complete one small load.
However, Hotels.com was very helpful and generous about the hot tub problem, as I guess those kinds of issues should be noted on the app; and the staff I notified at the hotel about the laundry issue were awesome, also very helpful and generous - they saved my stay!! I had requested a very quiet room and it was, and very clean and comfortable. I would most definitely recommend highly!