Nice Hotel - But Go Somewhere Else to Eat
Posted Oct 4, 2016
The hotel upgraded us to the Club floor, which was awesome. They have a lounge that's open 24 hours a day and has a fridge of water and pop, and breakfast in the morning, and a cocktail hour.
The room was clean, and large. My only complaint is that we had to pay extra to have a third person in our room (that sleeps 4) - but we still only got 2 towels, 2 glasses, and 2 bottles of water. So clearly the extra person fee is a cash grab.
We ate in the restaurant for dinner, and it was honest to god the worst meal I've ever had in a restaurant. Their smoke meat sandwich was AWFUL - the bread was stale, it was small, the meat was stringy. The caesar salad (which they charge extra for) was DRIPPING in dressing, no bacon, no croutons. I had a little sliver of a pickle, and when I asked for another (or a bigger one) the server said it would cost me. Seriously? We then had the chocolate cake, which I'm pretty sure was baked in an Easy Bake oven. When asked how the meal was, I told the waiter "pretty awful" and he just kind of nodded at me and walked away.
So word to the wise - the Club floor is worth the extra money, but don't go anywhere near that god awful restaurant.
Comment from Hotel Management
Oct 5, 2016 by Jean-Sébastien L., Hotel Management
Thank you for taking the time to write us a feedback in regards to your recent stay at the Delta Hotels by Marriott Montreal.
As we love hearing about our guests experience, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “4”; however, we also noticed that there were several missed opportunities.
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, I will definitely share your comment with the chef, the restaurant manager and the Director of Housekeeping in order to continue to improve our hotel operations.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Montreal.
Social Media and Marketing Coordinator