The Delta Hotel was a pleasant experience and the location is good. There is easy accessibility to the Metro since it is just a few stops away and the parking garage is easy to deal with. The staff were very friendly and professional. I would say that while the hotel has done some refurbishing in recent years that there is more to be done. The terraces showed signs of weather damage and some of the room furnishings look a bit worn here and there. The bathroom was clean and attractive.
I would say that an upgraded room is a good thing. When we first arrived, it turned out that the previous occupant had been smoking in the room. The hotel desk staff responded quickly to switch our room, but we wound up in a smaller room at the end of the hallway. That was not too good and the hotel was supposedly full, but the next day they offered us a room switch and even let us select another room after the first replacement was a little rundown. I give the staff a lot of credit for being responsive.
Comment from Hotel Management
Jul 20, 2016 by Jean-Sébastien L., Hotel Management
Thank you very much for your review. As we want to provide the full Delta Hotels experience to our guests, I'm glad to hear that you enjoyed your stay with us, especially the responsiveness of our staff because this is something we care about. Concerning the terraces and the carpets, I will be pleased to share your feedback with the Director of Maintenance and the Director of Housekeeping.
I look forward to have the opportunity to welcoming you again at Delta Hotels Montréal.