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Reviews of Embassy Suites Montréal by Hilton

3.5 out of 5
Embassy Suites Montréal by Hilton
208 Saint Antoine Ouest, Montreal, QC

Reviews

8.4

Very Good

Rating 10 - Excellent. 809 out of 1628 reviews" "
Rating 8 - Good. 462 out of 1628 reviews" "
Rating 6 - Okay. 183 out of 1628 reviews" "
Rating 4 - Poor. 102 out of 1628 reviews" "
Rating 2 - Terrible. 72 out of 1628 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at the Embassy Suites, Montreal. Everyone was welcoming and our room was comfortable. The concierge Donald was a delight. He recommended at great restaurant nearby and helped us with our tour of Montreal. Would definitely stay again. The location was perfect and the restaurant was exellent.
Stayed 2 nights in Apr 2024
Response from KG on Apr 19, 2024
Dear Susan, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We really appreciate your feedback! We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 Good

Vikram, Issaquah

Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic. Walkable to Old Montreal and Downtown in minutes and to visit popular tourist attractions. Breakfast and evening drinks were offered as part of the stay which was great. Overall our stay was excellent. Having said that, the rooms need an update asap. Dated decor and old style furniture looked like room was designed decades ago.
Stayed 3 nights in Apr 2024
Response from KG on Apr 19, 2024
Dear Vikram, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We apologize for the outdated room, we hope to have renovations in the near future. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

4/10 Poor

Adrianne

Traveled with family
Disliked: Amenities, property conditions & facilities
We were 4 people in a suite - only 2 towels provided, no extra pillows for pull out sofa, sofa bed matress was so old, thin and lumpy - terrible condition and was not made up. Had to search high and low for sheets and 1 blanket to make it up ourselves. Shower only had a handheld and was broken so had to secure it with a towel to be able to use it
Stayed 1 night in Apr 2024
Response from KG on Apr 19, 2024
Hello Ms. Adrianne, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. And will be bringing these issues to the appropriate department. We hope you will consider staying with us in the future. Best regards,Front desk team leader

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from KG on Apr 17, 2024
Dear Brittany, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Terri

Great breakfast and happy hour -all included. Expedia pics a little misleading-thought we reserved a king bed and fireplace.
Stayed 3 nights in Apr 2024
Response from KG on Apr 8, 2024
Hello Ms. Mr/Ms. Terri, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that the pictures on Expedia were Misleading. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Kind regards,Embassy Suites Front desk team leader

10/10 Excellent

jason

Traveled with group
Liked: Cleanliness, property conditions & facilities
Cleanliness and room equipments
Stayed 1 night in Apr 2024
Response from jc on Apr 7, 2024
Dear Jason, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

10/10 Excellent

Gwyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KG on Apr 6, 2024
Dear Gwyn, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

6/10 Okay

Abbey

Stayed 2 nights in Jan 2024
Response from KG on Apr 5, 2024
Dear Abbey,Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

2/10 Terrible

Stephanie, Quebec

Traveled with family
Liked: Cleanliness
Disliked: Amenities
First of all, do not go if your vehicle is over 6'. The Hotel only offers parking for smaller vehicles, so we we were asked to find an outdoor parking nearby that would not be under the umbrella of the Hotel. As a result, we got our 2022 Tundra stolen overnight and ended up without a vehicle for our family weekend. The area is UNSAFE. It's unfortunate, because it's walking distance so many nice things to see and do. Rooms were clean and we had this huge air tub in our bathroom. This was a nice surprise. On the other hand, the breakfast was somewhat limited. It was a busy Easter weekend and we were expecting there would be a lot of people, but they were lacking food and were not filling up so no more pancakes, bacon, pastries, yogourts and fruits. So were left with scramble eggs, sausages and toasts. Oh! And no more juice. Tthis was 1 hour before closing, so we were not last-minute. Other than that, well, no pool, but we knew that when we booked. The Lobby is small and not so inviting, but this did not matter to us. We were a family of 4, including 2 young teenagers.
Stayed 2 nights in Mar 2024
Response from K.G on Apr 3, 2024
Dear Stephanie, Thank you for taking a moment to share your experience. We are sorry to hear some things were not up to the Hilton standards. We will be bringing these issues to the proper departments. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from K.G on Mar 31, 2024
Dear Sara, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

6/10 Okay

Kelly

Traveled with family
The bed and pillows were terrible. The pillows were very thin and the bed was very uncomfortable. Breakfast was great though!
Stayed 1 night in Mar 2024
Response from JC on Mar 30, 2024
Dear Kelly, thank you for taking a moment to share your experience. I am sorry to hear you were unsatisfied with our beddings and we'll inform our housekeeping department. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Charles

Business traveler
Liked: Property conditions & facilities
Convenient to convention center. Excellent and courteous staff!
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Charles, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Emma, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Yuhan

Liked: Cleanliness, property conditions & facilities
Everything super good except cleaning done on Mar,22,2024 on 6th floor.
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Yuhan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. And we apologize the cleaning service that you received on March 22nd, 2024. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, bed super comfy, breakfast was great !
Stayed 1 night in Mar 2024
Response from JC on Mar 30, 2024
Dear Patrick, thank you for taking a moment to share your good experience with us. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 Good

Emily

Traveled with family
Liked: Amenities, property conditions & facilities
The property is centrally located. A wonderful wait staff/chefs/bartenders with a variety of options. Great complimentary breakfasts and happy hour. Beautiful room with luxurious jacuzzi tub. However, no extra towels provide after requests. No plates, cups, etc. in the suite. Cobwebs around room.
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Emily, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. However, we apologize the cleaning service that you've received, and we'll continue to improve. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Marian

Liked: Cleanliness, property conditions & facilities
Response from JC on Mar 30, 2024
Dear Marian, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Siddharth, Toronto

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was walking everywhere
Stayed 3 nights in Mar 2024
Response from JC on Mar 13, 2024
Dear Siddharth, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

8/10 Good

Matthew, Saint Anicet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JC on Mar 13, 2024
Dear Mattew, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

10/10 Excellent

Junghee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful at the Embassy Suite by Hilton. The receptionist was very nice and friendly and the room was clean and neat. It is only two minutes from the basilica in old port and maybe 5 minutes away from Chinatown. We had little kids and had no issue walking around the hotel. We will go back whenever visiting Montreal.
Stayed 1 night in Mar 2024
Response from JC on Mar 13, 2024
Dear Junghee, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities
As usual, Embassy Suites in Old Montreal did not disappoint. From the easy and friendly check-in, large and comfortable suite, to it's location just a few block from the waterfront, we had an amazing stay.
Stayed 1 night in Mar 2024
Response from Matthieu on Mar 5, 2024
Good Afternoon,Thank you very much for your kind words! We are happy to hear that you enjoyed your stay in our hotel. We are continuously working to ensure our guests will have a good experience.We look forward to seeing you again in the near future.Best regards,

6/10 Okay

Mary Grace

Traveled with family and small children
I liked the location of this property. However, the web images showing the room I booked were misleading. It showed a fireplace and jacuzzi in the room but those amenities were not there when we checked in. I alerted the front desk when we first checked in but the receptionist just said we should have focused on the description and not the pictures because the pictures are for marketing. If those amenities are not part of the room then they shouldn't be included in the images for that room because that is misleading and that is bad marketing. They should have offered to change the room or offer something to make it right. The response I got was basically: "Too bad." Other than that incident though, the hotel staff were friendly and helpful overall. Cleanliness could also be improved. The room wasn't cleaned thoroughly for the next guest. In terms of pros, the breakfast was good and the hotel's proximity to attractions in Old Montreal was an added feature. That being said, I wouldn't stay here again.
Stayed 1 night in Mar 2024
Response from Matthieu on Mar 5, 2024
Good Afternoon,Thank you for sharing your recent experience in our hotel.We are sorry to hear that you were unhappy.We pay a close attention to the content we put online. The pictures you referred to were for a Deluxe suite. The room you booked was a Studio room. After verifications, the pictures on the website are matching the correct room type.The staff offered you the option of a paying upgrade, but you turned it down.Regarding the cleanliness of the room, we will share your comments with the housekeeping department as we work every day to improve our guest experience.If you are interested to give us another chance, please contact us directly.Best regards,

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Mar 2, 2024
Dear Stephen, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Ivan

Traveled with partner
The 5pm to 7pm happy hour is always a fun time. Great staff all around made our stay great as well.
Stayed 5 nights in Feb 2024
Response from Front Desk Supervisor on Feb 25, 2024
Dear Ivan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Dalisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
stayed here for 5 days no complaint. The complimentary drinks and breakfast were a nice bonus especially since the breakfast had options. would come back.
Stayed 5 nights in Feb 2024
Response from Front Desk Supervisor on Feb 18, 2024
Dear Dalisa, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, there 3 nights never saw housekeeping..had to ask for towels. Free breakfast and happy hour drinks. Breakfast has many options and pretty good.
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 14, 2024
Dear Cindy, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Karine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 14, 2024
Dear Karine, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Anna Marie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on Feb 1, 2024
Dear Anne Marie, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Kevin

Stayed 3 nights in Jan 2024
Response from JC on Mar 30, 2024
Dear Kevin, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and staff were amazing, will definitely stay there again.
Stayed 4 nights in Jan 2024
Response from Front Desk Supervisor on Feb 1, 2024
Dear John, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Suites were clean and lovely.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Jan 25, 2024
Dear Laura, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

8/10 Good

Arnaldo Rivera

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Front Desk Supervisor on Jan 25, 2024
Dear Arnaldo Rivera, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Akanksja

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 25, 2024
Dear Akanksja, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

8/10 Good

Nicklaus

Traveled with family
Liked: Cleanliness, room comfort
we had an amazing stay and for the price it was pretty good. i think paid 179 for base price with breakfast already. Booked 3 rooms for my family and the suites are spacious and we love the jacuzzi in each room. It was good after a long drive. Although my husband saw a rat on a hallway so I hope that it gets resolved. The faucet in the jacuzzi in 209 and some water pop out of the faucet of the jacuzzi.
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 25, 2024
Dear Nicklaus, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We are sorry for the inconvenient during your stay, we've taken your comments on board and will pass them on to management. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

6/10 Okay

danny

Good Location but a Little Tired
Hotel great location with great staff but under renovation and currently a little tired. Beds soft with a lot of street noise into room. Shower way too small for size of suite. Breakfast and happy hour were wonderful with friendly helpful staff. Even with the limitations we had a very good time.
Stayed 2 nights in Jan 2024
Response from Jason on Jan 22, 2024
Hello Mr. Danny, thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future and thank you for the valuable feedback.

10/10 Excellent

ANKIT

Traveled with partner
Awesome room and very good service
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 21, 2024
Dear ANKIT, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

D

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in walking distance to old Montreal and plenty of options for dining
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on Jan 21, 2024
Hello, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

8/10 Good

Sue, Brampton

Stayed 7 nights in Jan 2024
Response from Front Desk Supervisor on Feb 8, 2024
Dear Sue, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Liliana, Miami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Jan 18, 2024
Dear Liliana, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Feb 2, 2024
Dear Matthew, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

prabin

Stayed 4 nights in Dec 2023
Response from Front Desk Supervisor on Feb 1, 2024
Dear Prabin, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jason on Jan 13, 2024
Dear Andrew, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Yonattan

Liked: Cleanliness, amenities, property conditions & facilities
This was one of our favorite stays in Canada. The free drinks in the evening and free breakfast did it for us. We were greatly satisfied with the service and the room was clean and accesible.
Stayed 2 nights in Dec 2023
Response from Jason on Jan 13, 2024
Dear Yonattan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time in Montréal, great time, great place
Stayed 2 nights in Jan 2024
Response from Jaosn on Jan 13, 2024
Dear Logan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

6/10 Okay

Robin

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Nice hotel, lots of room to relax in. I was disappointed they removed all the dishes and cutlery from the room. I booked it specifically for this reason, lunch prep, healthy choices. Otherwise, it’s a great downtown location.
Response from Front Desk Supervisor on Feb 10, 2024
Dear Robin, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We are sorry for this inconvenience but you have a note in the kitchen that if you want utensils you must call reception. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Einar

Liked: Cleanliness, room comfort
perfect check-in + a perfect stay
Stayed 1 night in Dec 2023
Response from Jason on Jan 13, 2024
Dear Einar, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Candelaria, Austin

Stayed 5 nights in Dec 2023
Response from Front Desk Supervisor on Jan 25, 2024
Dear Candelaria, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

6/10 Okay

Kenneth

Liked: Room comfort
Has Pet Odor
This was a pet friendly hotel which we weren’t aware of, in future we will make sure not to book at pet friendly. We entered our room it smelled of animal, i asked if they could switch rooms first they suggested to open windows, I asked for another room which was finally given. The second room was much better, no pet odor. However every time we rode elevator we could smell animals.
Stayed 3 nights in Dec 2023
Response from Jason on Jan 13, 2024
Hello Ms. Ouellette, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms. And we apologize for the bad odor that was in your room. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.best regards, Front Desk Supervisor

6/10 Okay

Jordana

Traveled with family
Disliked: Property conditions & facilities
The property needs improvement on the room. Around the hotel is walkable close the principles actractions of the city
Stayed 3 nights in Dec 2023
Response from Jason on Jan 13, 2024
Hello Ms. Ouellette, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.best regards, Front Desk Supervisor

10/10 Excellent

Adrian

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Feb 1, 2024
Dear Adrian, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor