Good location. Worn out hotel. Staff variable.
Posted Jun 5, 2016
When I reserved the room I had no idea that the hotel would be closing soon for a complete renovation. Had I known that I would not have stayed there. While well located for the train, it is a very tired old convention hotel, the bellman was snarky when I pleasantly greeted him in English and when I called for information about a "shuttle" to the airport, the person on the other end was downright argumentative that it was NOT a shuttle!! Clearly I forgot to say "public" airport shuttle when asking! No way I will consider staying even after renovation. Stayed at Hotel le German earlier and will go back there on the next trip.
Comment from Hotel Management
Jun 30, 2016 by Manager, Hotel Management
Dear Susan – Thank you for taking the time to share your feedback with us. Let me assure we’re committed in offering the best hotel experience to our guests and we’re sorry for failing to meet your expectations on this occasion. Please know your comments were shared with our Director of Front office and we appreciate you bringing those points to our attention for service improvement. We hope to have the opportunity to welcome you again after the renovation project is completed to redeem ourselves in your eyes. Best regards.