Ratings based on 1,206 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Needs a Reno!

Posted Jun 18, 2016
This hotel is outdated and needs a reno. The rooms are too small. The bathroom is TINY and it still has one of those shower/tubs with the curtain instead of a door!
Comment from Hotel Management
Jun 29, 2016 by Manager, Hotel Management
Dear Guest – Thank you for taking this opportunity to share your comments with us. We’re sorry the guest rooms did not meet your expectations in terms of size. Please know the hotel closed on June 19th to undertake an extensive one year renovation project in which all the guest rooms and furniture is being redesigned to enhance the comfort of our guests. We believe this will address your concerns and we hope to have an opportunity to welcome you back in the future. Kind regards.
4 out of 5
by A verified traveler

Nice hotel close to everything

Posted Jun 18, 2016
The hotel is old, but they are closing it for a year for renovations. That's the only reason I gave it a 3 star
Comment from Hotel Management
Jun 29, 2016 by Manager, Hotel Management
Dear Guest - We appreciate you taking the time to share your comments with us and we look forward to welcoming you when the hotel reopens. Kind regards.
2 out of 5
by A verified traveler from Evanston, IL

Good location. Worn out hotel. Staff variable.

Posted Jun 5, 2016
Pros: Location
Cons: See review above.
Location: Train station ,walking distance to museums, stores restaurants.
When I reserved the room I had no idea that the hotel would be closing soon for a complete renovation. Had I known that I would not have stayed there. While well located for the train, it is a very tired old convention hotel, the bellman was snarky when I pleasantly greeted him in English and when I called for information about a "shuttle" to the airport, the person on the other end was downright argumentative that it was NOT a shuttle!! Clearly I forgot to say "public" airport shuttle when asking! No way I will consider staying even after renovation. Stayed at Hotel le German earlier and will go back there on the next trip.
Comment from Hotel Management
Jun 30, 2016 by Manager, Hotel Management
Dear Susan – Thank you for taking the time to share your feedback with us. Let me assure we’re committed in offering the best hotel experience to our guests and we’re sorry for failing to meet your expectations on this occasion. Please know your comments were shared with our Director of Front office and we appreciate you bringing those points to our attention for service improvement. We hope to have the opportunity to welcome you again after the renovation project is completed to redeem ourselves in your eyes. Best regards.
3 out of 5
by A verified traveler

Posted May 12, 2016
This hotel is showing its age. Rooms are small and in need of a facelift. Bathrooms are small. Comfortable and clean but not a 4-5 star stay.
Comment from Hotel Management
May 18, 2016 by Manager, Hotel Management
Dear Guest - Thank you for taking the time to share your feedback with us. We're sorry to hear we didn't entirely meet your expectations on this occasion. Ivanhoé Cambridge has announced the details of an extensive renovation project for the hotel which will start mid-June 2016. In this renovation plan, all guest rooms – including the bathrooms – and public areas will be redesigned; we believe this will address your concern and enhance our guest’s experience. We sure hope to have the opportunity to welcome you back in the future. Best regards.
5 out of 5
by A verified traveler

Posted May 3, 2016
Hotel is located within walking distance to Downtown Montreal as well as Old Montreal which is exactly what we wanted...did not use the car at all the whole time.
Comment from Hotel Management
May 16, 2016 by Manager , Hotel Management
Dear Guest - We're delighted to know you very much enjoyed your recent visit, especially the great central location of the hotel. We hope to have the pleasure of welcoming you back soon. Kind regards.
4 out of 5
by A verified traveler

Time to upgrade the rooms

Posted Apr 25, 2016
Great location and staff but time for an upgrade of the rooms
Comment from Hotel Management
Apr 27, 2016 by Manager, Hotel Management
Dear Guest - Thank you for your visit. We're excited to inform you Ivanhoé Cambridge has announced the details of the extensive renovation project for the hotel which will start mid-June 2016. The transformation will mark the hotel’s return as a leading luxury international destination and we sure hope to have the pleasure of welcoming you again. Best regards.
5 out of 5
by A verified traveler from Winnipeg

Business hotel for meetings

Posted Apr 24, 2016
Pros: Everything was close for my meetings. It was also 100% up to par on all services.
Cons: You get what you pay for here. If they increased anything, the cost would be higher. For it's class, it is very reasonably priced.
Location: Right downtown in Montreal. It is above the main train station.
At every interaction with staff, they were courteous and thoughtful, in both English and French.
Comment from Hotel Management
Apr 27, 2016 by Manager, Hotel Management
Dear Tom - We're glad to hear how much you enjoyed your visit to Montreal. Thank you for your lovely note about the hotel and the services. We look forward to your next visit! Warm regards.
4 out of 5
by A verified traveler

Good location, friendly staff

Posted Apr 12, 2016
Pros: The location is good (right across the street there is a bus stop to the airport for only $10) and the staff was friendly and helpful.
Cons: The lobby is a little dated and the guest rooms could use more comfortable seating.
Location: Arts District, Museums and shopping are an easy walk; Vieux Montreal is a little further, but still walkable.
Check in was easy and room was ready early, price was good for the level of this hotel, gym and pool were excellent. The public areas are a little in need of updating, but they're fine. I had only ONE complaint -- no comfortable chair in the bedroom! Two desk chairs, but you can't relax with a magazine in a desk chair. Recommendation to management: add a reading chair and a reading light! Otherwise, it's a nice place and very near the Eaton Center and Arts District. Convenient for museums too.
Comment from Hotel Management
Apr 19, 2016 by Manager, Hotel Management
Dear Guest - We’re pleased to know your overall stay with us went well and that you enjoyed the friendliness and helpfulness of our staff members. We appreciate you taking the time to share with us some feedback and suggestions. We sure hope to welcome you back to Montreal in a not-too-distant future. Kind regards.
5 out of 5
by A verified traveler from Washington, DC

Beautiful Hotel in convenient downtown location

Posted Apr 11, 2016
Pros: Convenient location to the conference I was attending.
Cons: There was a slight mix-up regarding billing that was quickly resolved.
Location: Convention Center, museums, Underground
Every aspect of my 3-night stay was exceptional - from friendly and helpful hotel staff, to a clean and comfortable room, with a view of the cathedral.
Comment from Hotel Management
Apr 19, 2016 by Manager, Hotel Management
Dear Renee - We were delighted to read your review. Thank you very much for recognizing the great service provided by our dedicated staff members. We do hope to have a chance to welcome you back when you visit Montreal again. Warmest regards.
4 out of 5
by A verified traveler

mauvaise expérience à la réservation

Posted Apr 8, 2016
Pros: Bel emplacement - beaucoup de services -
une erreur dans la date de réservation m'a occasionnée une pénalité.....même si j'ai rappelé dès réception du courriel de confirmation. De plus, nous n'avons pas spécifié "fumeur ou non" et je me suis retrouvée sur un étage "fumeur" - l'odeur des corridors est horrible..... je pensais la chambre mieux jusqu'à ce que je me couche pour réaliser que les oreillers sentent la cigarette.
Comment from Hotel Management
Apr 20, 2016 by Manager, Hotel Management
Bonjour - Merci de votre visite. Nous vous remercions des commentaires partagés suite à votre séjour et nous sommes heureux d'apprendre que l'emplacement et les services de l'hôtel furent des plus agréables. En espérant que vous serez des nôtres lors de votre prochaine visite à Montréal. Meilleures salutations.