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Reviews of Hilton Garden Inn Montréal Centre-ville

4 out of 5
Hilton Garden Inn Montréal Centre-ville
380 Sherbrooke St. West, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

BILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 14, 2024
Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay and that you rated us a 4 out of 5. We're committed to providing exceptional service and ensuring that every aspect of your visit meets your expectations. If there's anything specific you enjoyed or any areas where you think we could improve to earn that extra star next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better experience in the future!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable option for the location
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 14, 2024
Thank you for your input! We appreciate your suggestion for a reasonable option for the location. We're always looking for ways to enhance our services and provide the best experience for our guests. If you have any further suggestions or specific preferences, feel free to share them with us. We want to ensure that your next visit exceeds your expectations. Thank you again for taking the time to share your thoughts with us!

8/10 Good

Corine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Close to McGill. Walkable just a few streets from St Catherine.
Stayed 3 nights in Apr 2024

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has the best pool / gym facility I have seen in a hotel. Located on the top floor, spacious with hot tub and saunas in each locker room. Gigantic windows give view of surrounding area and the mount. Excellent staff service.
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on Apr 11, 2024
Dear SeanThank you immensely for your glowing review! We're thrilled to hear that you found our pool and gym facilities to be the best you've encountered in a hotel. It's delightful to know that you appreciated the spaciousness. The panoramic views from our top-floor location are indeed breathtaking, and we're glad you had the chance to admire the surrounding area and the mountains.Our team takes great pride in providing excellent service, and your kind words serve as a wonderful motivation for us to continue delivering exceptional experiences to all our guests.We can't wait to welcome you back for another memorable stay!Warm regards,

8/10 Good

Anik

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Lots of space, beautiful, large room, enjoyed pool and hot tub
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Apr 11, 2024
Dear Anik,Thank you so much for your lovely comment! We're thrilled to hear that you enjoyed your stay with us and that you found our room spacious and beautiful. It's wonderful to know that you had a relaxing time at our pool and hot tub area as well.We strive to provide a comfortable and enjoyable experience for all our guests, and your positive feedback reaffirms that we're on the right track. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

8/10 Good

Alia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 11, 2024
Dear AliaThank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay. Your input is valuable to us as we continually strive to improve and enhance our services. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on Apr 8, 2024
Thank you for awarding us a perfect 5 out of 5! We aim to provide top-notch service and comfort to all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. We can't wait to welcome you back for another exceptional stay in the future!

10/10 Excellent

sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness,nice pool ans spa
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 6, 2024
Dear Sheila,Thank you for your kind feedback! We're thrilled you enjoyed the cleanliness of our hotel and the amenities like our pool and spa. We look forward to welcoming you back soon!Best regards,

8/10 Good

Danish

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Apr 3, 2024
Dear DanishThank you for choosing to stay with us! We hope you had a wonderful time. Should you need anything, don't hesitate to reach out. We look forward to welcoming you back soon!Best regards,

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Apr 3, 2024
Dear Mohamed,We're sorry to hear about your experience. Your feedback is valuable to us. Could you share more details so we can address your concerns? We're committed to improving and hope to welcome you back.Best regards,

10/10 Excellent

Taha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of downtown and close to McGill as well. Just by Place-des-arts subway station. Nice staff and clean environment to top it all off!
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Apr 3, 2024
Hello TahaWe wanted to reach out and extend our sincerest thanks for choosing to spend your time with us. Your presence truly brightened our day, and it was a pleasure being your host. We trust that your accommodations were to your liking and that you found everything you needed during your stay. Your comfort and satisfaction are our top priorities. We're already looking forward to the opportunity to host you again soon!Warm regards

8/10 Good

Ronie

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Apr 3, 2024
Dear Ronie,We hope this message finds you well! We wanted to take a moment to express our heartfelt gratitude for choosing to stay with us. It was an absolute pleasure having you as our guest, and we trust that your time here was both comfortable and enjoyable. Thank you once again for choosing us, and we look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live up to Hilton Garden Inn standards. Parking is on the difficult side to navigate as it is relative narrow and the ramp is steeper than usual. Just need to be careful especially with oncoming traffic.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 31, 2024
Dear Alex,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience overall during your stay at our Hotel.Your comments regarding the parking situation are duly noted. We apologize for any inconvenience this may have caused during your visit. We will certainly review the layout and accessibility of our parking area to ensure the safety and convenience of all our guests. We will take your suggestions into careful consideration to enhance the overall experience for our guests.We're grateful for your kind words and your perfect rating. It was our pleasure to host you, and we hope to welcome you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a nice pool and hot tub. Room nice and neat and super comfy bed
Stayed 2 nights in Mar 2024
Response from Daniel T. on Mar 26, 2024
Subject: Appreciation for Your Positive FeedbackDear Ana,I wanted to extend my heartfelt gratitude for taking the time to share your recent experience with us. Your feedback is greatly valued, and I'm thrilled to hear that you found our beds exceptionally comfortable and enjoyed the amenities and convenient location of our hotel.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and it's truly rewarding to learn that we succeeded in providing you with a pleasant experience. Your kind words regarding our facilities and location serve as a testament to our ongoing commitment to excellence in hospitality.We continually strive to maintain the high standards that we are known for, and your positive feedback serves as both motivation and validation of our efforts.Once again, thank you for choosing to stay with us and for sharing your positive impressions. If there is anything further, we can assist you with, please do not hesitate to reach out.Warm regards,

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on Mar 22, 2024
Dear Frank,Thank you for your kind words! We're delighted to hear that you had a serene and exceptional experience during your stay with us. Our team works hard to ensure every guest feels welcomed and valued. We look forward to welcoming you back for another rejuvenating stay soon!

6/10 Okay

Mia

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 24, 2024
Dear MiaThank you for sharing your feedback with us. We're sorry to hear your stay fell short of expectations. Your input is valuable, and we'd appreciate more details to improve. We hope for the chance to exceed your expectations on your next visit.Best regards,

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Rooms were just right, no cafe was a bummer, this was 2022. Neighbourhood in decay, but pretty quickly you can walk into the heart of it all
Response from Guest Service Manager on Mar 21, 2024
Dear Andrea,Thank you for your feedback! We appreciate your comments about the rooms . . However, we'd like to inform you that all our rooms now come equipped with a coffee machine for your convenience. Additionally, should you require more capsules, they are available complimentary. We're glad you found the neighborhood accessible, and we hope you enjoyed exploring the heart of the area. We look forward to welcoming you back in the future!

8/10 Good

Adwoa

Traveled with family and small children, Traveled with family
The area around the hotel is too busy and noisy
Stayed 2 nights in Mar 2024
Response from Daniel T. on Mar 18, 2024
Dear Adwoa,Thank you for choosing to stay with us and for sharing your feedback regarding your recent visit. We are thrilled to learn that you found our rates reasonable and that you enjoyed our friendly staff members and convenient location.It's wonderful to hear that our hotel's proximity to attractions made your stay even more enjoyable. We strive to provide a comfortable and convenient experience for all our guests, and your kind words are a testament to our efforts.We appreciate your positive review and hope to have the pleasure of welcoming you back for another memorable stay in the future. Should you require any assistance or have any special requests on your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rate was reasonable. We were within a 20 minute walk to all locations. The hotel was clean, staff was friendly.
Stayed 2 nights in Mar 2024
Response from Daniel T. on Mar 18, 2024
Dear Elizabeth,Thank you for choosing to stay with us and for sharing your feedback regarding your recent visit. We are thrilled to learn that you found our rates reasonable and that you enjoyed our friendly staff members and convenient location.It's wonderful to hear that our hotel's proximity to attractions made your stay even more enjoyable. We strive to provide a comfortable and convenient experience for all our guests, and your kind words are a testament to our efforts.We appreciate your positive review and hope to have the pleasure of welcoming you back for another memorable stay in the future. Should you require any assistance or have any special requests on your next visit, please don't hesitate to let us know.Warm regards,

8/10 Good

jennifer

It was ok
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 17, 2024
Dear Jennifer,Thank you for taking the time to share your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay. Your comments are valuable to us as we continuously strive to improve and enhance our services. If there are any specific areas where you believe we can further improve, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Have a nice day

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. We will be back. Thank you
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on Mar 15, 2024
Dear Sheila,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that you're considering coming back. We strive to provide exceptional experiences for all our guests, and it's fantastic to know that we succeeded in making your visit memorable. We look forward to welcoming you back in the future!

8/10 Good

MARIA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok except that the water in the pool is not warm enough for me to swim, it’ll be nicer if the water is warmer. But overall is was a great stay.
Stayed 1 night in Mar 2024
Response from Daniel T. on Mar 15, 2024
Thank you for sharing your feedback following your recent stay at our hotel. We're pleased to hear that you enjoyed your overall experience with us. Your satisfaction is paramount to us, and we appreciate your input regarding the temperature of the pool. We'll certainly take this into consideration as we continuously strive to enhance our amenities for the comfort of our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Should you have any further suggestions or requests, please feel free to let us know.Warm regards,

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on Mar 13, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide the best possible experience for our guests, and it's always rewarding to receive such positive comments. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful Good location and very clean
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Mar 13, 2024
Thank you for your kind words! We're delighted to hear that our staff's helpfulness, our convenient location, and our dedication to cleanliness contributed to making your stay enjoyable. Providing excellent service and maintaining a clean environment are top priorities for us, and it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back for another outstanding experience in the future

10/10 Excellent

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and excellent location
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 13, 2024
Thank you for taking the time to share your positive experience with us. We're thrilled that you had a great time during your stay at our hotel. Your kind words mean a lot to us and serve as a great motivation for our team. We look forward to the opportunity to host you again in the future. Until then, safe travels

4/10 Poor

Evangeline

Traveled with group, Traveled with partner
Disappointed regarding the no free breakfast
Stayed 3 nights in Mar 2024
Response from Daniel T. on Mar 10, 2024
Dear Evangeline,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the absence of complementary breakfast during your visit.At the Hilton Garden Inn, we strive to provide exceptional service and amenities to all our guests. While we understand the importance of complimentary breakfast options, we regret that we were unable to meet your expectations in this regard during your stay.Please be assured that your comments have been duly noted, and we will review our offerings to ensure that we continue to provide the best possible experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future, where we will endeavor to exceed your expectations in every aspect of your stay.Warm regards,

10/10 Excellent

Anna Maria

Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 5, 2024
Dear Anna Maria, We want to express our gratitude for your glowing review of another hotel. Your kind words about the unparalleled comfort you experienced are truly appreciated. Should your travels bring you to our location, we would love the opportunity to provide you with a similarly wonderful stay.Sincerely,

10/10 Excellent

Mickalia

Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Mar 24, 2024
Dear Mickalia,Thank you very much for your kind words and for taking the time to leave us such a wonderful note. We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it brings us immense joy to know that we succeeded in doing so during your visit.Thank you once again for choosing to stay with us. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Jooeun

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 5, 2024
Thank you for sharing your positive experience at our hotel. We are delighted to hear about the excellent experience.Your feedback is valuable, and we hope to have the pleasure of hosting you at our hotel in the near future.Best Regards,

8/10 Good

Dominique

Liked: Cleanliness, staff & service
Cold mood but convenient location.
Stayed 4 nights in Feb 2024
Response from Guest Services Manager on Feb 28, 2024
Dear Dominique,Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our convenient location. We regret if the atmosphere may have seemed cold, and we would like to assure you that we take all guest comments seriously. Your input helps us identify areas for improvement, and we will certainly review our approach to ensure a more welcoming ambiance in the future.If there are any specific concerns you'd like us to address or if there's anything we can do to enhance your experience during your stay, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience.Best regards,

10/10 Excellent

Raffaele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love my city YUL-LELLO
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 27, 2024
Dear Raffaele,Thank you so much for your question! We are delighted to hear that you are considering staying at our hotel. We take great pride in providing exceptional service and ensuring a comfortable experience for our guests. Our rooms are equipped with modern amenities, including microwaves, to enhance your stay. We look forward to welcoming you to our hotel and hope to exceed your expectations. If you have any more inquiries or specific requests, feel free to let us know. We are here to make your stay memorable.Best regards,

8/10 Good

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay; it was quiet and well maintained. The staff was very friendly and helpful. Our only wish was that the pool water had been cleaner.
Stayed 2 nights in Feb 2024
Response from Daniel T. on Feb 26, 2024
Dear Natasha,Thank you for taking the time to provide feedback regarding your recent stay with us at the Hilton Garden Inn Downtown Montreal.We're delighted to hear that you found our property to be quiet and well-maintained. Your satisfaction is our top priority, and we strive to create an environment that ensures a comfortable and enjoyable experience for all our guests.We sincerely apologize for any inconvenience caused by the cleanliness of the pool during your stay. Please rest assured that we take your feedback seriously and have already addressed this matter with our maintenance team to ensure that such issues are promptly rectified.If you have any further comments or concerns, please don't hesitate to reach out to us directly. Warm regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 25, 2024
Dear Anne,We are thrilled to hear that you enjoyed your stay at our hotel! Your positive feedback means the world to us. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful experience in the future.Best regards,

8/10 Good

Laura Rivard

Traveled with partner
Great location, nice king bed very comfortable & walk to Bell Centre in 20 minutes
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 24, 2024
Hello,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and found the king bed to be very comfortable. It's fantastic that you were able to walk to the Bell Centre in just 20 minutes – we're glad our proximity to attractions was convenient for you.We appreciate your comments and hope to welcome you back for another enjoyable stay in the futureSafe travels, and we look forward to hosting you again!Best regards,

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Service and cleanliness.
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on Feb 22, 2024
Dear AnaThank you for taking the time to provide your feedback regarding the service and cleanliness during your recent stay. We appreciate your concise input. Your satisfaction is our top priority, and we would love to hear more details about your experience to better address any concerns you may have had. Please feel free to share additional information, or if there's anything specific you'd like us to focus on, so we can ensure an even more enjoyable stay for you in the future.Warm regards,

10/10 Excellent

Navpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 22, 2024
Dear Navpreet,Thank you so much for taking the time to leave such a wonderful 5 out of 5 review for our hotel! We are delighted to hear that you had a fantastic experience during your stay. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your visit memorable. We appreciate your kind words and look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Positive overall, great area in walking distance to everything. Despite saying "parking included" it's a $35 charge.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 22, 2024
Dear JonathanThank you for sharing your positive overall experience and highlighting our fantastic location. We apologize for any confusion regarding the parking charge. While our property does offer parking, it does come with an additional fee. We appreciate your kind words and look forward to welcoming you back for another stay in the future.Best regards,

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 22, 2024
Dear Henry,Thank you so much for taking the time to leave a review for our hotel! We are delighted to hear that you had a nice experience during your stay. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your visit memorable. We appreciate your kind words and look forward to welcoming you back for another stay in the future.Warm regards,

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, amenities
Arrived at hotel at 11:02pm. Main doors are locked at 11pm. There is a phone to call front desk and you can see the front desk from the doors which were staffed with 3 people. Took over 15 min for 1 of them to finally buzz me in??? Hotel charges $42 per night for underground parking. Had to wait over 45 min for vehicles to move before I could even enter parking garage. It took of 90min to finally get to my room after I arrived at the hotel and there was no one else there checking in or people period. Customer service was a joke. Never again
Stayed 1 night in Feb 2024
Response from Daniel T. on Feb 20, 2024
Dear Kevin,We appreciate you taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you may have encountered during the check-in process.Ensuring a smooth and efficient check-in experience for our guests is a top priority for us. Regarding the phone system at the front door, it is designed to connect directly to our front desk for security purposes after 11 PM. We regret any confusion regarding its functionality.Upon reviewing your remarks, we have observed a disparity between your perception of staffing levels during the check-in process and your reported experience of waiting 45 minutes to park your vehicle. We will thoroughly investigate this matter to rectify any inconsistencies and enhance our services accordingly.Please accept our sincerest apologies for any inconvenience or frustration this may have caused. Your satisfaction is paramount to us, and we hope to have the opportunity to better serve you in the future.Should you have any additional concerns or feedback, please feel free to reach out to us directly. We are committed to ensuring your comfort and satisfaction during your stay.Warm regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 17, 2024
Dear CarolineThank you for the fantastic 5 out of 5 rating! We're thrilled you enjoyed your stay with us. Your positive feedback means a lot. If you have any specific highlights or suggestions, we'd love to hear more. Looking forward to welcoming you back soon!Best,

10/10 Excellent

Stéphane, Newmarket

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the reception counter was always smiling and was very helpful.
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on Feb 15, 2024
Dear StephaneWe truly appreciate your delightful comments and the stellar 5 out of 5 rating! It warms our hearts to know that you enjoyed your experience with us and that our smiling team made a positive impression.Your kind words inspire us to keep up the great work, and we look forward to serving you with the same enthusiasm during your future visits. Thank you for choosing We can't wait to welcome you back with more smiles!Warm regards,

10/10 Excellent

Emiliyan

Stayed 5 nights in Feb 2024
Response from Guest Service Manager on Mar 21, 2024
Dea Emiliyan,Wow! We're absolutely delighted to receive such a high score from you! It's fantastic to know that you enjoyed your time with us and that our amenities and services met your expectations. Your glowing review means the world to us, and we can't wait to have the pleasure of hosting you again in the future. Safe travels until then!

8/10 Good

Andrew

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 21, 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had an overall positive experience during your visit. However, we're always striving to improve, so if there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. Your input is invaluable to us as we continue to enhance our services and amenities for future guests. We hope to have the opportunity to welcome you back again soon for an even better stay. Safe travels!

6/10 Okay

Saarinen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and Rooftop indoor Pool. We were given a room facing the street without proper curtains. The car lights flood the room constantly on the 3rd floor - My whole family barely slept.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Feb 3, 2024
Dear Saarinesn,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the room facing the street. At our hotel, we adhere to Hilton standards, providing two sets of curtains – a light one and a night one. The night curtains, discreetly placed behind the room decor, aim to minimize external light disturbances.We truly value your feedback and regret any disruption to your stay. Please know that your comfort is of utmost importance to us. If you ever require assistance or have specific preferences during your stay, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to make your future visits more enjoyable.

4/10 Poor

shiwei

Disliked: Cleanliness, staff & service, property conditions & facilities
heating not working
Stayed 2 nights in Jan 2024
Response from Daniel T. on Jan 30, 2024
Good afternoon,Thank you very much for choosing the Hilton Garden Inn Downtown Montreal for your recent stay.Please accept our heartfelt apologies for any inconvenience you experienced due to the non-functional heating system during your stay. Your feedback is of great importance to us as it enables us to address and rectify any issues to ensure a more comfortable experience for our guests.Once again, thank you for choosing the Hilton Garden Inn Downtown Montreal, and we hope to have the privilege of welcoming you back for an improved and enjoyable stay in the future.Best regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate. Will use this hotel any time I return to Montreal.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 31, 2024
Dear Joseph,Thank you for your glowing review! We're thrilled to hear that your experience with us was immaculate. It's wonderful to know that you had such a positive stay with us in Montreal. We look forward to welcoming you back anytime you return to the city. If there's anything specific you loved about your stay or anything you'd like us to improve upon for your next visit, please let us know. We appreciate your feedback and can't wait to have you back!Best regards,

10/10 Excellent

Salum, Brampton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice clean Customer Service wonderful Restaurant drink and food service great I can’t wait to go back again and again I was feeling at home
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Jan 27, 2024
Dear SalumWe're thrilled to receive your positive feedback about your recent stay. Your kind words about our clean facilities, excellent customer service, and delightful restaurant experience have truly made our day.We're especially pleased to hear that you felt at home during your stay and can't wait to return. Creating a comfortable and welcoming environment for our guests is our priority, and we're delighted to have achieved that for you.We look forward to welcoming you back soon for another great experience. If there's anything specific you'd like to share or any way we can make your next stay even better, please feel free to let us know.Safe travels, and see you again soon!Warm regards,

10/10 Excellent

David

Response from Guest Services Manager on Jan 24, 2024
Dear David,Thank you so much for the 5-star rating! We're thrilled to hear that you enjoyed our service. If you have any specific feedback or suggestions, feel free to share. We appreciate your support!

6/10 Okay

Charles-André

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff, but the overnight parking isnt included in the price (40$ a night).
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on Jan 9, 2024
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our services satisfactory and had an overall positive experience.We appreciate your mention of the overnight parking cost. Your comments are valuable to us as we continually strive to enhance our services. Please note that parking fees are a standard practice in many hotels down town, and we apologize if his aspect of your stay was not as expected.Thank you again for choosing our hotel, and we look forward to the opportunity of hosting you again.Best regards,