Heat sensor deffective room 3030. Impossible to set desire temp. Room set @ 24 degree C.
The staf (Polite) leave a very Cold impression.
Looks like they each owned the multi-milion $ building !!!
I give 100% to the cleaning staff. Perfectly done.
When I left after a two day stay, i gave 10.00$ tip to the Valet parking (the guy toke my car to the door and toke my luggage in the car). When I arriverd at destination, I realised that my luggage was wheel (and ROLLED) in salty snow... Imagine my black leather rear seat ! Here goe's my 10.00$ tip .... Should now better ;-(
Comment from Hotel Management
Feb 1, 2016 by Amir, Hotel Management
Thank you for taking the time to share your recent experience at Hotel Gault.
We sincerely do apologize for the inconvenience you have experienced. The feedback we receive from our valued guests enable us to target problem areas and take the necessary action to ensure similar situations can be avoided. Rest assured that as per our conversation, this situation has been thoroughly discussed with our Management Team in order to prevent recurrence. It is through constructive comments that we are able to continually improve our services and facilities for all our valued guests such as yourself.
On behalf of the entire team, once again, we offer an apology about your experience not being the one we aim to. Our guests' satisfaction is what we strive for everyday.
We look forward to the opportunity of welcoming you back on future occasions to allow us to demonstrate our commitment and guarantee your satisfaction.
Assistant Front Office Manager