Overpriced for what you get
Posted Oct 17, 2016
Hotel was nice enough but service was not as expected for what the rooms cost. Last year we stayed at the Fairmont in Quebec City, which was similarly priced for the gold level, but the service was drastically better. In a hotel like this, I don't expect to have to ask two days in a row that the coffee pods be refilled - and even then to not get the rest of the accessories refilled (e.g., sugar, stirring sticks). The first night they apparently did not recognize that there were two of us in the room. The hotel was clearly renovated recently, but is still lacking some basic items. There's no real need for a complicated CD player next to the bed or a DVD player connected to the TV - but an electric outlet near the bed would have been welcome. Instead, phones were left plugged in across the room in the corner. Bed was uncomfortable and pillows were so soft it was like they weren't there. The AC in the room either didn't work or operation was well beyond this technologically savvy consumer. Absolutely don't have breakfast here - very expensive and, as my husband put it, a small step above airline food. Instead, take a short walk to Le Cartet (106 Rue McGill), which was well worth the short walk.
Comment from Hotel Management
Oct 22, 2016 by Amir, Hotel Management
Thank you for taking the time to share your recent experience at Hotel Gault.
We sincerely do apologize for the inconvenience you have experienced. The feedback we receive from our valued guests enable us to target problem areas and take the necessary action to ensure similar situations can be avoided. Rest assured your comments are being addressed, we will use your comments as a training opportunity to improve our services and to meet our guests expectations.
You are a valued patron and we look forward to the opportunity of welcoming you back on future occasions.
Assistant Front Office Manager