4/10 Poor
Andrea
Business traveler, Traveled with partner
Dec 29, 2022
Disliked: Amenities
I liked the space/layout. The room was comfortable. The light was good for Montreal.
The staff are a mess. They are not informed and clearly not trained as hospitality professionals. The door to my room was not shutting properly and the staff left my room open twice over a 2 week period. I fell outside the hotel because they let the sidewalk build up with snow..I know it's Montreal, I've heard it all before...but a hotel should at least shovel their sidewalk. I was charged for 4 extra days because of an administration problem. Both WRFY and Expedia are not taking responsibility for their poor communication and incompetence with customer service.