Ratings based on 1,054 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Rockcliffe, Ontario

Overpriced and issues with heating throughout

Posted Jan 3, 2016
Pros: Location, ascetics, room design, staff.
Cons: Major heating issues. Better mattress,
Location: Museums, pubs, art galleries.
Positive: Location. Check-in was fine,staff pleasant. Hotel lobby beautiful, room very comfortable once we were moved. Negative: 1st room reeked of smoke although a non-smoking room. Bed was too soft. Sauna okay but could have been hotter. Hot tub was not consistent. One time okay, but all other times, not hot at all. Spa was freezing, restaurant was uncomfortably cold. Food was mediocre and very over priced. Breakfast for 4 was over $100.00 and all we had was, 3 orange juices 2 orders of croissants, 1 bagel lox and cream cheese and 1 Eggs Benedict. Hotel admitted having heating issues and were working on it but I believe it was an ongoing issue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with great suites

Posted Jan 2, 2016
The hotel is within walking distance (25 minutes) or so of old Montreal and a block away from the shopping district. McGill is close as well. The rooms are beautiful. The king suite was great - very comfortable bed. My son said the pull-out was also really comfortable. Staff were great - helpful and very professional.
4 out of 5
by A verified traveler

Needs upkeep

Posted Jan 2, 2016
For a luxury hotel this place needs a lot of upkeep the MDF molding in the bathroom is swelling and falling apart the grout is all stained and it was missing a sprinkler cap in the bathroom . Scuffs and scraps on walls . Hotel maintenance needs to be steped up if you want to keep charging these rates and getting a 4 diamond rating
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Chicago, IL

Staff are very friendly and Rooms comfortable!

Posted Dec 28, 2015
Pros: Great! A little expensive for what they offer compared to other hotels in town.
Staff are very friendly and helpful. Hotel is sparkling and clean at all times! Location is amazing, close to all attractions, old port, malls and in the middle of the action. Starbucks is next door. Metro station is within 5 min walking distance. Internet is free. They upgraded us before the check-in due to Expedia VIP. Book this hotel if you have a good deal. Sometimes the neighbors are noisy but the hotel can't control this..
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Great location

Posted Dec 18, 2015
Pros: Luxurious fell, great salt water pool and hottub on roof top.
Cons: Pillows are far to large for sleeping on. We both found this uncomfortable , need to supply regular size sleeping pillows as well.
Location: Five min walk to Bell Center. Lots of shopping and great restaurants very close by.
Easy to get to from main highway. We walked to bell center, shopping and restaurants. Hotel is beautiful, clean, staff friendly and english speaking.
5 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Great weekend stay.

Posted Dec 7, 2015
Wonderful stay for 2 nights. Great staff. Very helpful and accommodating. Inexpensive valet parking. Hotel is connected to a wonderful restaurant bar. It's in the center of town so walking distance to shopping, dining and site seeing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious with a relaxed atmosphere.

Posted Dec 5, 2015
Location: Shopping, Bell Center (NHL hockey), historic downtown.
Friendly and accommodating staff. Beautiful and clean hotel that is close to Bell Center and shopping strip in Old Montreal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel bien situé

Posted Dec 3, 2015
Pros: Chic et très propre, rien à redire.
Cons: Rien
Location: Différents restaurant , situé au centre ville.
Hotel bien situé , au centre ville , près des restaurant et activités .
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Posted Dec 2, 2015
Excellent stay. Very comfortable and quiet. Great location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Excellent!

Posted Nov 29, 2015
Extremely good service. The staff was very friendly and the concierge was very helpful about helping us plan our trip!