Breakfast, lunch, dinner served; French cuisine

Reviews of Hotel Le Germain Montreal

4 out of 5
Hotel Le Germain Montreal
2050, rue Mansfield, Montreal, QC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 758 out of 976 reviews" "
Rating 8 - Good. 173 out of 976 reviews" "
Rating 6 - Okay. 33 out of 976 reviews" "
Rating 4 - Poor. 6 out of 976 reviews" "
Rating 2 - Terrible. 6 out of 976 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Winny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Colin

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned; Good ambience! Fully recommended!
Stayed 2 nights in Feb 2024
Response from Betty on Feb 22, 2024
Good morning Mario,We are delighted that you enjoyed your stay. We thank you for your feedback and hope to welcome you again to our hotel.Betty Morillas, concierge service.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely charming hotel, clean rooms and modern
Stayed 2 nights in Feb 2024
Response from Betty on Feb 21, 2024
Thank you, John, We are delighted that you enjoyed our hotel. We appreciate your feedback and hope to welcome you again.Betty Morillas, Concierge Service.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Stayed 1 night in Feb 2024

10/10 Excellent

Alexander Sandeep

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and excellent property !
Stayed 1 night in Feb 2024
Response from Maxime Atalla, Guest services supervisor on Feb 17, 2024
Dear M. Sandeep,Thank you for taking the time to write this comment. We are thrilled that you enjoyed your stay at Le Germain Montreal and we hope to see you in the near future.Kind regards,

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect in every way. We only seem to get to Montreal every decade or so, but this hotel may convince us to visit more regularly. The room was awesome, the bed was dreamy, and we loved the modern architectural touches. Location is great. It was an easy walk over to St Denis and all of our favorite restaurants. The staff were all lovely!
Response from Maxime Atalla, Guest Services Supervisor on Feb 17, 2024
Dear Eric,Thank you so much for your lovely comment, we are more than thrilled that you enjoyed your stay with us at Le Germain Montreal. Please dont wait a full decade before you come back next time!Kind Regards,

10/10 Excellent

Crystal

Stayed 2 nights in Feb 2024

10/10 Excellent

Ellen

Stayed 2 nights in Feb 2024

10/10 Excellent

Nacima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms and as a plus they are soundproofed, the gym view is out of this world and the service is amazing. Would go back for sure.
Stayed 2 nights in Feb 2024
Response from Maxime Atalla, Guest Services Supervisor on Feb 17, 2024
Dear Nacima,Thank you so much for taking the time to write this comment. I tend to agree with you, the view from our gym is indeed, breathtaking. We would be more than thrilled to have you stay at le Germain Montreal again.Kind Regards,

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean modern rooms so close to the university
Stayed 3 nights in Feb 2024
Response from Maxime Atalla, Guest Services Supervisor on Feb 17, 2024
Dear Nicola,Thank you so much for taking the time to write this review. We are pleased to hear that your stay was a good one and we hope to see you again sometime soon.Kind Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Should make it clear before that the parking is not included and mentioned the price.
Stayed 1 night in Jan 2024
Response from Betty on Feb 21, 2024
Good morning Robert,Thank you for your feedback. We apologize that you did not receive the necessary information regarding the valet service billing. We will pass your feedback on to the relevant department to ensure this does not happen again. We hope to have the pleasure of seeing you again.Betty Morillas, concierge service.

10/10 Excellent

Atul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service by all staff at the hotel. Very responsive and helpful.
Stayed 1 night in Jan 2024
Response from Betty on Feb 21, 2024
Good morning Atul,Thank you for your feedback. The entire team at Le Germain is delighted to have welcomed you and thanks you for your kind comment. We hope to see you again soon. Have a wonderful day.Betty Morillas, concierge service.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Will definitely stay again.
Stayed 2 nights in Jan 2024

6/10 Okay

Martin

Stayed 3 nights in Jan 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jan 2024

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2024
Response from Jorge on Jan 9, 2024
Nous apprécions votre retour sur votre expérience au Germain Montréal. À un prochain séjour !

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sayani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay! Highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Le Germain Montreal is a gorgeous boutique hotel. I love the 60s design feel to it - very unique. The staff were all very pleasant and my stay was incredible. I highly recommend Le Germaine to anyone wishing to find a unique experience for their stay in Montreal.
Stayed 2 nights in Dec 2023
Response from Jorge on Jan 2, 2024
Hello, we are very pleased to read your feedback and to see that you enjoyed your experience with us. We all hold our guests close to our hearts in order to provide the best possible service.We look forward to welcoming you back to Montréal at Le Germain!

10/10 Excellent

Toby

Traveled with partner
Liked: Amenities
The pictures don’t even do this place justice! Perfect location, everything is in walking distance!
Stayed 2 nights in Dec 2023

10/10 Excellent

Christian Elpidio

Stayed 1 night in Dec 2023

10/10 Excellent

nancy

Stayed 1 night in Dec 2023

10/10 Excellent

Marixie Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location just steps from Rue St. Catherine in the heart of downtown - shopping, restaurants, museums, Place des Arts etc. The Guest Service is top notch and the Le Germain bed/beddings are the sweetest of dreams.
Stayed 1 night in Dec 2023

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff!
Stayed 1 night in Nov 2023
Response from Elisa Mencarelli, Concierge on Nov 28, 2023
Dear Sandeep,First of all, we would like to thank you for your kind words. Exceptional service is at the heart of our daily efforts, so it's a pleasure to read that your stay lived up to your expectations.

10/10 Excellent

Delaney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 4 nights in Nov 2023
Response from Elisa Mencarelli, Concierge on Nov 28, 2023
Dear Delaney,We are delighted that you enjoyed the stay at our hotel. Being centrally located in the city, it indeed provides the opportunity to be at the heart of the city's attractions and explore it on foot. We look forward to welcoming you again !

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Nipun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior design. Very clean, very friendly staff.
Stayed 1 night in Nov 2023
Response from Elisa Mencarelli, Concierge on Nov 28, 2023
Dear Nipun,We are delighted to read that our hotel and our team met your expectations. We work every day to ensure that our guests have the most enjoyable nights, so it's a pleasure to receive such positive feedback. We look forward to welcoming you again

10/10 Excellent

Kathy

Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Stayed 3 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything and view from room was fantastic.
Stayed 5 nights in Nov 2023

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommended!
Amazing, highly recommended!
Stayed 2 nights in Nov 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Carolyn

Stayed 1 night in Nov 2023

2/10 Terrible

farouk

Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ricardo L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely!
great hotel! location, facility, service, room . . . all great!
Stayed 4 nights in Nov 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property, the staff were great, the hotel itself was nicely appointed. There were good restaurants within walking distance. Just an overall enjoyable stay. We would stay there again.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poor experience overall
Terrible experience. Only 2 hangars in the closet (for a room that is supposed to have 2 guests), tv wasn’t working / issues with channels and having the tv turning off automatically (now fixed as technician had to come in), wifi not working (now fixed), one side lamp not working (technician had to come in), nespresso machine not turning on (i haven’t bothered to tell them). I went for breakfast at the restaurant - they forgot my toast and when they finally delivered it, it was cold bread and not even toasted. Took forever to get new toast and by then the poached eggs got hard. Service was just not attentive at all… it’s been one issue after another. Also, when checking in, the floors didn’t seem to have been mopped or vacuumed as well. I’m surprised as in the past I’ve stayed at Germain hotels in Calgary and Toronto and it’s been exceptional. Not this trip in Montreal - not the type of experience one would expect from an otherwise high end hotel. Normally i don’t complain / write a review but felt i had to this time.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Amazing! We had such a relaxing stay, so easy and comfortable, low key and elegant. Our favorite hotel in Montreal for sure. We’ll be back!
Stayed 3 nights in Oct 2023

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oui Oui!
Loved the location - right next to the Metro. Made it so easy to get to and from the hotel. Would definitely stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Laurence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean, & Not Conventional
Great stay overall, although a little let down by the fact new towels were provided 3 days in a row even though I had placed the used ones on the one (and only) hook in the bathroom to signify my intent to keep using them. Loved the convenient access to a water bottle filler by the elevators on each floor. Appreciated the option to grab one of the free green apples placed as décor by the elevators.
Stayed 4 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Stayed 3 nights in Oct 2023

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Belle escapade d'une nuit. Belle vue.
Vue de notre chambre.
Stayed 1 night in Oct 2023