Suite, 1 Queen Bed with Sofa bed | Living room | LCD TV

Reviews of Hotel Le Roberval

3 out of 5
Hotel Le Roberval
505 Rene-Levesque East, Montreal, QC

Reviews

8.2

Very Good

Rating 10 - Excellent. 341 out of 1001 reviews" "
Rating 8 - Good. 447 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Daisy

Traveled with family
Disliked: Amenities, property conditions & facilities
We were not provided the parking.
Stayed 1 night in Apr 2024
Response from CR on Apr 15, 2024
Dear Daisy,We apologize for the inconvenience regarding the parking availability during your stay. Our hotel operates on a first-come, first-served basis due to limited garage space, as clearly communicated by both our reception and website. Additionally, we provide information about several parking options available nearby. We regret any frustration caused. Should you wish to discuss this matter further or require assistance, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Warm regards,

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Cherif on Apr 10, 2024
We truly appreciate your perfect rating and are delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Thank you for choosing us

8/10 Good

Ma. Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cherif on Apr 10, 2024
Thank you for your rating. We take your score into account and hope to have the opportunity to provide you with a better experience on your next stay.

8/10 Good

Ankur

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was bit difficult. Also, room access card gave us trouble couple of times. We had to wait outside the room for almost an hour during midenight as the card was not working
Stayed 1 night in Mar 2024
Response from Cherif on Apr 4, 2024
Thank you for sharing your concerns. We apologize for the difficulties you faced with parking and the room access card during your stay. Your feedback is invaluable, and we'll address these issues promptly to ensure a smoother experience for our guests in the future.

10/10 Excellent

malvinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back to the seventies no air conditioning
Stayed 1 night in Mar 2024
Response from Cherif on Apr 4, 2024
Thank you for reaching out, and we appreciate your feedback, even though your stay has ended. We apologize if the absence of air conditioning during your visit caused any inconvenience. Please note that during the winter season, our air conditioning systems are typically turned off to maintain a comfortable indoor temperature.we hope to have the opportunity to welcome you back under improved circumstances.

10/10 Excellent

Marliclere

Stayed 1 night in Mar 2024
Response from CR on Apr 18, 2024
Cher Marliclere,Merci d'avoir choisi notre hôtel pour votre séjour à Montréal. Nous sommes ravis que vous ayez passé un agréable séjour. Votre satisfaction est notre priorité. Nous avons hâte de vous accueillir à nouveau bientôt.Cordialement,

4/10 Poor

satayjit

Disliked: Staff & service
Shower was not working properly
Stayed 1 night in Mar 2024
Response from Cherif on Mar 25, 2024
we apologize for any inconvenience you experienced with the shower during your stay. Our maintenance team has been informed and will promptly address the issue.Hope to see you again so we can give you a better experience.

10/10 Excellent

Christina Lorraine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cherif on Mar 25, 2024
We thank you immensely for your perfect score of 5 out of 5! We are delighted to learn that your stay with us has fully satisfied you. Your feedback is very important to us and encourages us to maintain our level of excellence.We hope to have the pleasure of welcoming you again very soon!

8/10 Good

Sharanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Cherif on Mar 22, 2024
Thank you so much for choosing our hotel. We hope your stay lived up to your expectations. We would be delighted to welcome you again soon.Best regards,

8/10 Good

Yinghua

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The stay at this hotel was overall excellent. Good breakfast, nice location, walkable to chinatown where you get lots of great food. The garage is safe but the driveway to underground is too narrow, and dark...
Stayed 4 nights in Mar 2024
Response from Cherif on Mar 18, 2024
thank you for choosing our hotel, we hope that you enjoyed your stay.we hope to see you again :)

8/10 Good

VALERIY

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cherif on Mar 18, 2024
Thank you for choosing our hotel, we hope that you enjoyed your stay.don't hesitate to write a comment so we can fix the problems and give you a better experience next time :)

10/10 Excellent

Anthony

Stayed 4 nights in Mar 2024
Response from Cherif on Apr 4, 2024
Thank you for choosing our hotel for your stay. We hope you had a wonderful time with us. We look forward to welcoming you again soon!

10/10 Excellent

YUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Room is quiet and clean.
Stayed 1 night in Jan 2024
Response from Cherif on Mar 15, 2024
Thank you for choosing our hotel.we're happy to see your comment and the grade, it encourages us to give more energy to satisfy our guests.we'll give you a better experience next time.we hope to see you again :)

10/10 Excellent

Deandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for a great price
Stayed 1 night in Mar 2024
Response from Cherif on Mar 15, 2024
We thank you for choosing our hotel and for your trust.It's a real pleasure to read your comment and see the grade that you gave us.we hope to see you again and soon for better experience.Thank you :)

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable stay, clean and nice room
Stayed 2 nights in Mar 2024
Response from Cherif on Mar 15, 2024
We really thank you for choosing our hotel, your nice words and the perfect grade encourages us to give our best for you.we hope to see you again, and we'll do our best to give you a better experience.Thank you :)

8/10 Good

Marie-Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle surprise! Nous avons été extrêmement satisfaits de cet hôtel. Le personnel est courtois et professionnel, les chambres sont propres et équipées d'une cuisinette, le petit-déjeuner continental inclus offre une grande variété de choix et les aliments sont de bonne qualité. L'hôtel offre un stationnement payant sinon, il y a plusieurs autres possibilités dans les environs. L'emplacement est parfait, près du Chinatown, du vieux Montréal et de plusieurs rues importantes de la ville. Nous y avons séjourné en mars et la rapport qualité-prix était excellent. Nous y retournerons.
Response from Cherif on Mar 15, 2024
Ça nous fais un énorme plaisir de lire votre commentaire, ça nous encourage a donner encore plus pour vous satisfaire lors de votre prochain séjour.espérant vous revoir bientôt.Merci infiniment :)

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great and price affordable. The only negative thing was that there is no parking
Stayed 1 night in Mar 2024
Response from CR on Mar 5, 2024
Thank you for sharing your experience. We are delighted that you enjoyed our rooms and our affordable rates. We look forward to welcoming you back soon.

8/10 Good

Abdullah

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from CR on Mar 5, 2024
Thank you for your review of our hotel. We are sorry that we did not fully meet your expectations during your stay. Your feedback is invaluable and will help us to improve. We look forward to welcoming you back and exceeding your expectations.

8/10 Good

Amar

Stayed 1 night in Feb 2024
Response from Cherif on Mar 21, 2024
Nous tenons à vous exprimer notre profonde gratitude pour votre séjour parmi nous. Votre présence à notre hôtel a été un véritable plaisir et nous espérons que vous avez passé un agréable moment parmi nous.Nous espérons sincèrement vous revoir bientôt parmi nous. Vos commentaires sont précieux pour nous, n'hésitez donc pas à en laisser un pour nous aider à nous améliorer.

10/10 Excellent

Kathleen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The bathroom sparkling. The beds confortable.
Stayed 2 nights in Feb 2024
Response from CR on Feb 12, 2024
Dear Kathleen,Thank you for your fantastic feedback! We're thrilled to hear you enjoyed your stay. Your satisfaction is our priority. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
The price was good and was a decent place for a budget hotel. Location is prime and staff are very good
Stayed 1 night in Feb 2024
Response from CR on Feb 12, 2024
Dear Salim,Thank you for your fantastic feedback! We're thrilled to hear you enjoyed your stay. Your satisfaction is our priority. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Right in DT and decent hotel
Stayed 1 night in Feb 2024
Response from CR on Feb 12, 2024
Dear Salim,Thank you for your fantastic feedback! We're thrilled to hear you enjoyed your stay. Your satisfaction is our priority. We look forward to welcoming you back soon.Best regards,

8/10 Good

stanley

Stayed 1 night in Jan 2024
Response from Cherif on Mar 21, 2024
Nous tenons à vous exprimer notre profonde gratitude pour votre séjour parmi nous. Votre présence à notre hôtel a été un véritable plaisir et nous espérons que vous avez passé un agréable moment parmi nous.Nous espérons sincèrement vous revoir bientôt parmi nous. Vos commentaires sont précieux pour nous, n'hésitez donc pas à en laisser un pour nous aider à nous améliorer.

10/10 Excellent

Pierre-Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pour le prix, la situation est excellente et l'hôtel est très propre. Le déjeuner est complet.
Stayed 1 night in Jan 2024
Response from CR on Feb 12, 2024
Cher Pierre-Luc,Nous vous remercions pour votre merveilleux commentaire ! Nous sommes ravis que vous ayez apprécié votre séjour. Votre satisfaction nous tient à cœur. Nous avons hâte de vous accueillir à nouveau pour un autre séjour fantastique.Cordialement,

10/10 Excellent

Shavet

Stayed 3 nights in Jan 2024
Response from CR on Jan 15, 2024
Dear Shavet,Thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience. We hope to welcome you back soon for another exceptional stay.Warm regards,

10/10 Excellent

melissa

Stayed 2 nights in Jan 2024
Response from CR on Jan 9, 2024
Chère Melissa,Merci d'avoir pris le temps d'évaluer votre récent séjour chez nous. Nous sommes ravis d'apprendre que vous avez passé un merveilleux moment. Nous espérons vous accueillir à nouveau bientôt pour un autre séjour exceptionnel.Cordialement,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CR on Jan 9, 2024
Cher client,Merci d'avoir pris le temps d'évaluer votre récent séjour chez nous. Nous sommes ravis d'apprendre que vous avez passé un merveilleux moment. Nous espérons vous accueillir à nouveau bientôt pour un autre séjour exceptionnel.Cordialement,

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CR on Jan 9, 2024
Dear Gurpreet,Thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience. We hope to welcome you back soon for another exceptional stay.Warm regards,

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 4 nights in Dec 2023
Response from CR on Feb 12, 2024
Dear Yan,Thank you for your fantastic feedback! We're thrilled to hear you enjoyed your stay. Your satisfaction is our priority. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Salman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You got everything you might need in the room, from iron machine to hair dryer to kitchen utensils... great stay! Room was very clean and organized. Location is great too! Would stay there again.
Stayed 2 nights in Dec 2023
Response from CR on Jan 9, 2024
Dear Salman,Thank you for your wonderful review! We are delighted to hear that you found everything you needed in the room and had a great stay. It's fantastic to know that you appreciated the cleanliness, organization, and convenient location. We look forward to welcoming you back for another enjoyable stay.Warm regards,

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CR on Jan 9, 2024
Dear Dale,We appreciate your feedback and are glad to hear you enjoyed your stay. If there's anything we can do to make your next visit even better, please let us know. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Ano Jeyanth

Stayed 3 nights in Dec 2023
Response from CR on Jan 9, 2024
Dear Ano,Thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience. We hope to welcome you back soon for another exceptional stay.Warm regards,

2/10 Terrible

Nabila

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately the room was dirty . The pillows were full of hair and dust . Will not go back to this hotel.
Stayed 1 night in Dec 2023
Response from CR on Dec 11, 2023
Hello Nabila,We regret to hear that your experience did not meet your expectations. We take your feedback seriously and apologize for any inconvenience you may have experienced. We have taken note of your concerns and have conducted an investigation into this incident. However, we found no irregularities, nor was our staff informed.We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience during any future stay at our establishment.You can contact us directly if you would like to discuss your experience in more detail.Sincerely,

10/10 Excellent

Km

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, unit was excellent with all needed amenities. Breakfast was excellent. 5 Stars Will always choose this hotel from now. Thank you guys!
Stayed 2 nights in Dec 2023
Response from CR on Dec 8, 2023
Dear Km,Thank you for your kind words! We are thrilled to hear that you found our property very clean, the unit excellent with all needed amenities, and that you enjoyed our excellent breakfast. We are honored by your 5-star rating and are delighted to know that you will always choose our hotel. We look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from CR on Dec 6, 2023
Cher Denis,Nous vous remercions d'avoir pris le temps d'évaluer votre séjour chez nous. Nous sommes ravis de voir que vous avez eu une expérience parfaite dans notre hôtel. Vos commentaires sont grandement appréciés, et nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Description for room
Hotel is less than a block from Subway. Very central for food and supplies. Reception was neat and the receptionist was nice and accommodating. Parking is on the next building over and was 20$ for an underground spot. The room had a well equipped kitchen and a living room with a 2 seater pull out couch and 4 seater dining room with TV. Bedroom had a Queen bed with 2 dressers and a work/makeup table. Breakfast was nice and basic with boiled eggs, ham, cheese, coffee/tea/juice, some fruits and lots of pastries and breads. Overall really good and amazing for the price.
Stayed 1 night in Dec 2023
Response from CR on Dec 6, 2023
Dear Sara,Thank you for taking the time to share your experience. We are delighted to hear that you found our hotel's location convenient and our receptionist accommodating. It's great to know that you enjoyed the well-equipped kitchen in your room and found our breakfast offering to your satisfaction. We are thrilled that you had an overall really good experience and found it amazing for the price. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and a good deal!
Stayed 2 nights in Nov 2023
Response from CR on Dec 6, 2023
Dear Benjamin,Thank you for your positive feedback! We are thrilled to hear that you had a great experience and found our hotel to be a good deal. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious suites close to many things like Old Montréal, the village, Place des Arts. Very close to Berri-UQAM metro. Friendly staff.
Stayed 4 nights in Nov 2023
Response from CR on Dec 6, 2023
Dear Robert,We thank you for sharing your experience. We are delighted to know that you enjoyed our spacious suites and our proximity to many attractions. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Gogoua

Stayed 1 night in Nov 2023
Response from CR on Dec 11, 2023
Chère Gogoua,Merci d'avoir pris le temps de laisser une évaluation. Nous apprécions vos commentaires et espérons avoir l'opportunité de vous offrir une expérience encore meilleure à l'avenir.Cordialement,

4/10 Poor

Erwin Carl

Traveled with family
Disliked: Staff & service, property conditions & facilities
We have a issue with toilet in our room. The water keep running and making loud noise. I called the front desk to report the issue he said that the maintenance just left and no one will fix it and ask thus it bothers you?? Ofcourse how can you sleep if there's a loud gushing sound of water close to your bed.
Stayed 1 night in Nov 2023
Response from CR on Dec 6, 2023
Dear Erwin,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the toilet in your room. We are taking immediate steps to address this issue. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Huzaan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from CR on Nov 14, 2023
Dear Huzaan,Thank you for taking the time to leave a rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations during a future visit.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !
I will come back
Stayed 1 night in Nov 2023
Response from CR on Nov 13, 2023
Dear Chad,Thank you for taking the time to leave a comment and for giving us a perfect rating of 10/10. We are delighted to hear that you enjoyed your stay with us. We would be thrilled to welcome you back on your next visit. Thank you again and see you soon!

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service
I received great service at Le Roberval, and would happily stay here again in the future.
Stayed 3 nights in Nov 2023
Response from CR on Nov 10, 2023
Dear Aleksandar, Thank you for your wonderful review! We're delighted to hear that you received great service during your stay at Le Roberval. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

PANAGIOTIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CR on Oct 26, 2023
Dear Panagiotis,Thank you for taking the time to rate your recent stay at Hotel Le Roberval. We appreciate your positive feedback and are delighted to hear that you had a wonderful experience with us.We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Taeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on central Montreal. Is to excess tour spots. I like breakfast as well.
Stayed 1 night in Oct 2023
Response from CR on Oct 23, 2023
Dear Taeri,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed our central location in Montreal, which provided easy access to various tour spots. We are glad that our breakfast also met your expectations.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,

4/10 Poor

Dominik

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from CR on Oct 17, 2023
Dear Dominik,Thank you for taking the time to leave a review of your recent stay. We are sorry to see that your experience did not meet your expectations. We strive to provide good service and a comfortable stay for all our guests, and we apologize if we fell short in any way during your visit.We would greatly appreciate it if you could provide us with more details about your stay so that we can address any concerns or areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

10/10 Excellent

Lian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying with Roberval and I would highly recommend.
Stayed 3 nights in Aug 2023
Response from CR on Oct 17, 2023
Dear Lian.Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and are thrilled to see that you had another excellent experience with us.We are honored that you chose to stay with us for the second time and that you would highly recommend our hotel. It is always a pleasure to welcome back returning guests and provide them with a memorable stay.Thank you for your continued support and recommendation. Best regards,

8/10 Good

priyantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from cr on Oct 17, 2023
Dear Priyantha,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience overall, rating your stay an 8 out of 10.We strive to provide exceptional service and a comfortable stay for all our guests, and we are pleased to know that we met your expectations. If there is anything specific that you would like to share or any suggestions for improvement, please do not hesitate to reach out to us directly.Best regards,

2/10 Terrible

Radwen

Disliked: Staff & service, property conditions & facilities
Very very bad customer service , also i payed 100$ extra as a deposit and till now i didn't recieve it , agent are rude ! I don't advice anyone to go there ,very bad quality and bad customers service
Response from CR on Oct 2, 2023
Dear Radwen,Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the negative experience you had with our customer service. We will address this matter internally to ensure that our team provides the highest level of professionalism and courtesy to all our guests.Please note that the 100 charge you mentioned is a pre-authorization, not an actual deposit. This is a standard practice in the industry. The pre-authorization is released automatically upon check-out, and any delay in the funds being available in your account is subject to your bank's processing time.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a superior experience.Best regards,

10/10 Excellent

susana

Liked: Cleanliness, staff & service, property conditions & facilities
should be good to have more options for breakfast
Stayed 1 night in Sep 2023
Response from CR on Oct 2, 2023
Dear Susana,Thank you for taking the time to leave a positive review of our hotel. We appreciate your feedback and are delighted to hear that you had a great experience overall.Regarding your suggestion for more breakfast options, we value your input and will certainly take it into consideration as we continuously strive to enhance our guests' experience. We look forward to welcoming you back in the future.Best regards,