Ratings based on 742 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pioneer, Ca

Excellent old Montreal hotel

Posted May 23, 2017
Great location , incredible staff throughout, excellent restaurant/bar
Comment from Hotel Management
May 24, 2017 by Ecommerce Manager, Hotel Management
Hello David, warm greetings from Le St. Paul Montreal. Many thanks for your fantastic review of your recent stay. We are glad to read that we succeed to exceed your expectations and we hope to have the pleasure to welcoming you back. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
We had a great time - the room was nice, the staff was friendly and helpful when we asked for recommendations of local restaurants.
Comment from Hotel Management
May 24, 2017 by Ecommerce Manager, Hotel Management
Dear Guest, warm greetings from Le St. Paul Hotel, thank you for having chosen our boutique hotel for your recent stay in Old Montreal. We appreciate your positive comments as well as the perfect score you are sharing with us. We hope to have the pleasure to welcoming you back next time you will be visiting our lovely city. regards
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Old Montreal Gem

Posted May 12, 2017
Pros: Very comfy room with good internet.
Cons: The one chair apart from the desk chair is very uncomfortable.
Location: Walking distance to all sights in Old Montreal. I walked to the train station at Place Ville Marie, about 15 minutes. Good restaurants nearby.
First time stay at Hotel St Paul and arrived mid morning and was very happy to get an early check in. Hotel staff very polite and helpful. Had dinner at the hotel on one occasion and the monkfish was delicious. I would highly recommend.
Comment from Hotel Management
May 17, 2017 by Ecommerce Manager, Hotel Management
Dear Sammy, warm greetings from Le St. Paul Hotel in Montreal. Thank you very much for your kind words regarding our property and the service the hotel staff provided you during your stay. We are glad that we succeed to exceed your expectations and we hope to have the pleasure to welcoming you back next time you will be visiting our lovely city. kind regards
1 out of 5
by A verified traveler from TO

Not worth it

Posted May 12, 2017
The outside of the hotel is magnificent. The interior...not so much...decorated like it's trying too hard to be modern, but can't really get to modern - a 3 star interior. The staff was rude. I called house keeping for an extra bottle of water because I booked a room for 3 and they only provide 2 bottles and the lady rudely told me there was no complimentary water and to just take it from the minibar if I wanted water so bad... I gave the hotel a bad review during my stay and the hotel manager emailed me saying he'd offer a newer renovated room, which was really nice of him. However, when I went to the front desk to do the exchange. He was so rude and condescending. Instead of offering an apology he demanded to know why I gave the hotel a bad rating when in the end I got a complimentary extra bottle of water. Anyways the second room offered was not any nicer...and it was supposed to be "renovated". Same 3 star quality...furniture exactly the same, room exactly the same. But wifi sucked more...we had 3 ppl and only 2 could connect. I'm sorry, but don't stay here. There are so many better hotels for a better price in old Montreal
Comment from Hotel Management
May 17, 2017 by Guillaume D. Ecommerce Manager, Hotel Management
Dear Tony, Warm greetings from Le St. Paul Hotel in Montreal. I am sorry to read that we did not fully delivered the hotel experience you expected, and I hope you will not judge the Hotel solely on this previous stay. Be certain that your concerns have been forwarded to the high management of the hotel and we will ensure these issues won't occur again. Following your feedback, and as per the fact that your satisfaction is important to us, you are kindly invited to communicate with our front office manager who will take care to discuss with you and see how we can leave a positive impression. Once again, thank you very much for having chosen our property and we hope to have the pleasure to welcoming you back. Kind regards,
3 out of 5
by A verified traveler

Design over function, was once...

Posted Apr 29, 2017
Has been with bad service and foamy bed to match...
Comment from Hotel Management
May 9, 2017 by Ecommerce Manager, Hotel Management
Dear guest, First of all, I would like to thank you for having chosen our boutique hotel, a member of Design hotel. Thank you as well for the comment you are sharing with my team and me. Following this last, I am glad to announce that we are conducting a complete rebranding and design of our room and their furniture. shortly, you will be experiencing a new immersion into a carefully designed room. Once again, many thanks and we hope to have the pleasure to welcoming you back next time you will be visiting our lovely city. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location for conference

Posted Apr 2, 2017
Shower poor - hot / cold water every day. ; towels hard strong burnt smell, not a great exercise room, nice location
Comment from Hotel Management
May 9, 2017 by Ecommerce Manager, Hotel Management
Dear guest, First of all, I would like to thank you for having chosen our boutique hotel, a member of Design hotel. Thank you as well for the comment you are sharing with my team and me. Please note that I have personnaly communicated your issue with the maintenance and the housekeeping team. Once again, many thanks and we hope to have the pleasure to welcoming you back next time you will be visiting our lovely city. Kind regards,
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
5 out of 5
by A verified traveler

Feeling of being home

Posted Feb 17, 2017 on Hotels
Verry confortable room, verry clean feels like home.
4 out of 5
Recommended
for Everyone
by A verified traveler

Favourite location in Old Mtl.

Posted Feb 4, 2017
I like the proximity to all the best restaurants and the Old Port. If you're traveling on business take a morning run in the Old Port or finish your day at Bota Bota spa on the water. Hambar restaurant off the lobby has a great vibe for post work cocktails and dinner is always great too. Quick continental breakfast is convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Great location in Old Montreal

Posted Jan 25, 2017
Pros: The staff, the location and the "feel" of the hotel
Cons: The only things that prevent this from being a 5.0 are: the bed was not firm enough, the lighting throughout is overly dimmed and the shower wasn't qu
Location: Right on the edge of the Old City. Olive and Gourmando restaurant for lunch just around the corner is a must. Tapas 24 for dinner is a real treat.
The staff are extremely welcoming and helpful. The hotel is charming and the location could not be better; right in the heart of the Old City but still close to shopping, restaurants etc.