Indoor pool

Reviews of Hôtel WelcomINNS

3 out of 5
Hôtel WelcomINNS
1195, rue Ampere, Boucherville, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1037 reviews" "
Rating 8 - Good. 361 out of 1037 reviews" "
Rating 6 - Okay. 89 out of 1037 reviews" "
Rating 4 - Poor. 35 out of 1037 reviews" "
Rating 2 - Terrible. 16 out of 1037 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ekaterina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. We liked pretty much everything. The only inconvenience was that the a/c wasn’t working and it was too hot in the room.
Stayed 1 night in Mar 2024

6/10 Okay

Ella

Traveled with partner
Liked: Staff & service
It did not look like the pictures
Stayed 1 night in Mar 2024

10/10 Excellent

Bernie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gotta say I really like this hotel The food was OK. The rooms were nice and clean. The cleaners were nice would definitely come back. Will definitely recommend.

10/10 Excellent

Jugoslav

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Mar 2024

6/10 Okay

Stephany

Traveled with family
The rooms were clean and the pool was clean. The hot tub was left without a proper level of water so stopped working and was sucking air the second day of our stay and no one dealt with it. The continental breakfast was less than stellar but the dishes were clean.
Stayed 2 nights in Mar 2024

8/10 Good

hardeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Mar 2024

6/10 Okay

Anna-Wietske

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Loved the pool area. The beds weren’t that good and the breakfast was awful. Very small selection of food and it was cold.
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Yudi

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was great.
Stayed 1 night in Mar 2024

2/10 Terrible

Keisha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator not working! Bed had long hairs, when I called desk they barely spoke English and was telling me to wait the next day to fix the door. No non dairy milk
Stayed 2 nights in Mar 2024

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service, and clean rooms I have a great experience
Stayed 1 night in Feb 2024

6/10 Okay

Lianna

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was closed for renovation and this was not disclosed at booking (but the elevator being serviced was). Beds were very hard and uncomfortable and the room was too warm even though the heat was turned off. The front desk was very helpful navigating transportation. Would have stayed in the city if we had known the pool was closed.
Stayed 2 nights in Feb 2024

8/10 Good

Josée, St-Amable

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Feb 2024

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel.
Stayed 1 night in Feb 2024

8/10 Good

Mohamed Amine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful stay with a fantastic pool – a perfect blend of comfort and relaxation!
Stayed 2 nights in Feb 2024

10/10 Excellent

Aparna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean in a nice location. LOved the rooms
Stayed 2 nights in Feb 2024

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit tranquille et très bien placé
Stayed 1 night in Feb 2024

10/10 Excellent

Luc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lit ultra confo les rénos font du bien
Stayed 1 night in Feb 2024

8/10 Good

Lan, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Previously stayed there. Quiet and convenient.
Stayed 2 nights in Jan 2024
Response from Camille P. on Feb 4, 2024
Thank you for sharing your experience with us. We are happy to hear that you enjoyed your stay. Hope to see you again very soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of service and nice breakfast
Stayed 2 nights in Jan 2024
Response from Camille P. on Feb 4, 2024
Hello William, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

Luc

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Camille P. on Feb 4, 2024
Bonjour et merci pour votre 4 étoiles. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et nous espérons vous accueillir très prochainement.

8/10 Good

Donghui

Response from Camille P. on Feb 4, 2024
Bonjour et merci pour votre note ! Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et nous espérons vous accueillir très prochainement.

4/10 Poor

Nick

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We had no problem with our two night stay: It was OK. But we had to cut our trip short due to an injury. However, trying to get any action from the staff about changing our reservation was impossible. Repeated communications were all ignored. No inclination by management to honour commitments made by staff. Very frustrating.
Response from sabra on Jan 17, 2024
We are sorry for the inconvenience, our priority is the satisfaction of our customers.however given that your reservation is through Expedia, we follow the procedure we would have to receive a request through them, and we did communicate with them through our front desk supervisor, and we refunded your night's stay.we are delighted to count you among our customers.

10/10 Excellent

Ephraim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Camille P. on Feb 4, 2024
Bonjour Ephraim et merci pour votre 5 étoiles. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et nous espérons vous accueillir très prochainement.

4/10 Poor

Maria

Our
Stayed 1 night in Nov 2023
Response from Camille P. on Feb 5, 2024
Bonjour Maria, nous sommes navrés d'apprendre que vous n'ayez pas apprécié votre séjour. La satisfaction de nos clients est notre priorité, tous les commentaires permettent d’améliorer nos produits et services.Au plaisir.

10/10 Excellent

Ashleigh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and the room was clean, would definitely book here again. The hot breakfast was nothing great but we only popped down for a few minutes so weren't bothered by the lack of selection/quality.
Stayed 1 night in Jan 2024
Response from Camille P. on Feb 5, 2024
Hello Ashleigh, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

Farzeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable hotel to stay. Little bit of a drive from downtown but worth it
Stayed 2 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello Farzeen, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

alain

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but not enough towels for all in the pool
Stayed 4 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello Alain, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment. We will forward your comment to the departments concerned, the satisfaction of our customers is essential.We hope to see you again very soon !

6/10 Okay

Oumou

Stayed 2 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Bonjour, merci d'avoir pris le temps de nous laisser cette note. Au plaisir de vous revoir bientôt.

8/10 Good

Batal

Stayed 1 night in Jan 2024
Response from Camille P. on Feb 5, 2024
Bonjour Batal, nous vous remercions d'avoir pris le temps de nous laisser cette note. Nous sommes enchantés de savoir que vous avez apprécié votre séjour parmi nous. Nous espérons vous revoir très bientôt.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from Camille P. on Feb 5, 2024
Bonjour Gerard, nous sommes heureux de savoir que vous avez apprécié votre séjour. Au plaisir de vous revoir bientôt !

8/10 Good

Brett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, seems like it was older, but has some new renovations. Room and beds were pretty standard, but everything was clean overall. Only issue was the AC unit was disconnected for the winter, so no fan or anything like that. The room’s do have heaters. Breakfast offered a wide selection so was happy with that.
Stayed 1 night in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello Brett, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

tie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything is great about the hotel except that our room wasn’t available at check in. We wait till around 4:30pm to have our room.
Stayed 1 night in Jan 2024
Response from Camille P. on Feb 5, 2024
Hello Tie, we are happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment. We will forward your comment to the departments concerned, the satisfaction of our customers is essential.We hope to see you again soon !

10/10 Excellent

Lerna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camille P. on Feb 5, 2024
Bonjour Lerna, nous sommes très heureux de savoir que vous avez apprécié votre séjour. Au plaisir de vous revoir très bientôt !

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and kid friendly
Stayed 2 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello Wayne, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

4/10 Poor

Avira

Liked: Cleanliness
Disliked: Staff & service
Upon check-in staff gave us the wrong time for breakfast and checkout. The room on the 3rd floor was really hot despite the thermostat being on 0. The part of the window opens a tiny bit was, the AC was shut off by the hotel, despite listing as it being available. We called, no one came, after 15 min went to informed front desk who initially argued with us and said the hotel shuts down all AC and the rooms heating system is controlled by the hotel. It seems like a cheapskate hotel. Breakfast was a mess. Understaffed, undersupplied and unprepared. kept running out of things daily, no eggs, or boiled eggs, oranges, bread, muffins etc, they would run out of things an hour before breakfast was done. Not enough seating places. One day we lined up for breakfast, we hoped it means everything is in order, waited an hour and most things were still missing. Mattress terrible,caving in , in multiple places , even close to the edges. Linens and blanket are good. Toiletries are bar of soap and watery shampoo and are terrible. No body lotion, conditioner, only 1 tea bag in the room. When you go to ask for more the front desk told us we should have some. Toilet paper is like sand paper. They charge 2$ for a coffee capsule in the lobby that you make yourself. Pool was a tad dirty but good temperature. Sauna is good. Hot tub is great size and temperature but seems too many chemicals as your eyes start to burn while sitting there. Many mentioned it while we were there.
Stayed 3 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello, we are really sorry to learn that you did not enjoy your stay. The comfort of our customers is our priority. Thank you for sharing your experience with us, this helps us improve our products and services.We will forward your comment to the departments concerned, the satisfaction of our customers is essential.

10/10 Excellent

FARUK

Stayed 2 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello Faruk, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this 5 star rating ! We hope to see you again very soon.

10/10 Excellent

Nikhil

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good stay. I really recommend this place. Staff is really good and helpful even through thee speaks mostly French. Only one suggestion about their breakfast room. It is small compared to no of rooms in hotel so, it becomes crowded when more guests are there but, staff was really managing very well.
Stayed 2 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

10/10 Excellent

Manmeet kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

Kirti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

8/10 Good

Nam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camille P. on Feb 4, 2024
Bonjour Nam, nous sommes heureux d’apprendre que vous avez apprécié votre séjour et nous espérons vous accueillir très bientôt.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
very clean friendly staff
Stayed 2 nights in Dec 2023
Response from Camille P. on Feb 4, 2024
Hello Antonio, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

Luc

Stayed 1 night in Dec 2023
Response from Camille P. on Feb 5, 2024
Bonjour Luc, nous somme heureux de savoir que vous avez apprécié votre séjour dans notre établissement !Un grand merci d'avoir pris le temps de nous laisser cette note de 4 étoiles. Au plaisir de vous avoir parmi très bientôt.

10/10 Excellent

Vichet

Stayed 1 night in Dec 2023
Response from Camille P. on Feb 4, 2024
Bonjour et merci de votre 5 étoiles ! Nous sommes très heureux d’apprendre que vous avez aimé votre séjour avec nous. Nous espérons vous revoir très bientôt !!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is freshly renovated, the images are real! The pool, hot tub and sauna area was beautiful! The breakfast was pretty good too! I would recommend you stay!
Stayed 3 nights in Dec 2023
Response from Camille P. on Feb 4, 2024
Hello Tomothy, thank you for sharing your experience with us. We are happy to hear that you enjoyed your stay.We hope to see you again very soon.

8/10 Good

Anil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Very nice place, close-by to attractions like planetarium/insectarium etc. Friendly staff, requested for early checkin (and early checkout), staff was accommodating. Nice pool, hot-water tub and sauna. Breakfast was good, noticed that there were no one to replenish items as they finished. No glasses available for juices and no one would check it even after waiting for 30-40mins.
Stayed 1 night in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello Anil, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

Pierre Erik, Rivière-du-Loup

Stayed 1 night in Dec 2023
Response from Camille P. on Feb 4, 2024
Bonjour Pierre Erik, nous sommes heureux de savoir que vous avez apprécié votre séjour. Nous espérons vous revoir très bientôt.

2/10 Terrible

jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Didn't sleep. Loud annoying dance music played until 1am. Ridiculous! No one did anything about it. Receptionist told us to be quiet when we were just having a conversation in the lobby at 5 in the afternoon. Very rude staff.
Stayed 2 nights in Dec 2023
Response from Camille P. on Feb 5, 2024
Hello, we are sorry to learn that you cannot fully enjoy your stay. We thank you for your comments. We will do the necessary follow-up with the departments concerned. The satisfaction of our customers is our priority. Looking forward to it.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camille P. on Feb 4, 2024
Bonjour Emma, nous sommes très heureux de savoir que vous avez apprécié votre séjour. Nous vous remercions d'avoir pris le temps de nous laisser cette note et nous espérons vous revoir très bientôt.

8/10 Good

Matercard

Liked: Cleanliness, staff & service, property conditions & facilities
Vacances
Le n'était pas confortable
Stayed 1 night in Dec 2023
Response from Camille P. on Feb 4, 2024
Bonjour, nous sommes navrés d'apprendre que vous n'ayez pas apprécié votre séjour dû au lit. Nous allons transmettre vos commentaires aux départements concernés. La satisfaction de nos clients est notre priorité.