Perfect location/ valet could improve
Posted Feb 10, 2017
Overall great location in downtown Montreal. Everything was mostly in walking distance.
Staff were very friendly
Clean hotel room
Could have better lighting as you had to turn on multiple lamps to lighten the room at night.
$100 deposit upon arrival (was not made aware of this fee at any point in time).
Valet services need improvement as when we arrived Friday night the 15 min reserve spot to park your car were entirely full for a very long period of time (drove around the block multiple times, close to 20-25mins). I had to get my bf, who was driving, to drop me off at the front so I could go in and tell them there was no spot to park and then they had one of their staff members come out and quickly take the keys because we were in a "no parking zone"
Then the next day when we picked up our car for the first time, we noticed a great deal of abuse to the engine (fuel consumption was very high meaning someone was driving the vehicle very aggressively). We notified the staff about it and they respectfully credited us the valet fee for both nights we were staying ($28/night)
Comment from Hotel Management
Feb 16, 2017 by Sophie Ponte Room Division Manager Hotel ZERO1, Hotel Management
Thank you for taking the time to post your comment regarding your stay with us. I have taken note of your comments in regards to the inconsistency of customer service with the valets. I thank you for bringing this to our attention. I do hope to have the pleasure of welcoming you back.
Room Division Manager