Ratings based on 2,329 Verified Reviews

3.6 out of 5
74% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

STAFF ON STRIKE

Posted Feb 12, 2017
Be aware that most of the staff of this hotel is on strike. It seems that the strike started before Christmas 2016 Very limited service. Bars and restaurants closed except for breakfast. No room service Housekeeping limited to exchange towels and remove trash. Picketers outside the main door every day Hotel should put a note on their website but nothing.
3 out of 5
Recommended
for Everyone
by A verified traveler

easy access

Posted Feb 6, 2017
Pros: Location
Cons: Bathroom
Comfy beds, easy to get around city, nice location. Bathroom disfunctional...too small
Comment from Hotel Management
Feb 8, 2017 by Hôtels Gouverneur Montréal, Hotel Management
Dear guest, Thank you for your feedback. We are happy to know that you enjoyed our location and our beds. We hope we will have the chance to welcome you back next time you are in Montreal!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything we needed

Posted Feb 6, 2017
Pros: Location! comfort of the beds and pillows
Cons: The rooms could use an update, wallpaper and furniture makes it very dated
We stayed here based on proximity to where we were going during our stay, the location was perfect and the beds were comfortable.
Comment from Hotel Management
Feb 8, 2017 by Hôtels Gouverneur Montréal, Hotel Management
Dear guest, We thank you for taking the time to provide us with your feedback. We are happy to know that you liked our location and our beds. In regards to our room conditions, we are pleased to inform you that an updated program of our facilities is under constant development through our hotels, extending over a certain time. However, we make sure to always provide a quality service and we hope your next visit we will be pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent accommodation in the mid-price range

Posted Feb 6, 2017
Pros: I like that there was a food court, grocery store and pharmacy at the base of the hotel. We were able to get anything we needed without going far.
Cons: The room was drab and bed covers were lumpy. The fitness room water cooler was empty and fitness equipment wasn't maintained.
Location: It was located in a fairly depressed area. McDonalds was across the road but beggars came in to ask for money as we ate.
This hotel was located where we needed to be and offered underground parking (which was needed for the area). The hotel was experiencing a strike so there were picketers outside which was not a comforting sight. The room was freezing when we entered and it took most of the night to get the room to a decent temperature. Towels were replaced daily but no other cleaning (bed making) was done.
Comment from Hotel Management
Feb 6, 2017 by Hôtels Gouverneur Montréal, Hotel Management
Dear guest, We apologize for the discomfort during your stay, as this is exceptionally unusual. We appreciate that you took the time to share your impressions of your stay. Our customers' satisfaction is our priority. We will pay special attention to the elements you pointed out. We hope to have the chance to welcome you back so you can enjoy a more pleasant experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
I've stayed here on several occasions , and will continue to do so , because I like the location . However , the time is fast approaching when the hotel rooms need an upgrade . If they can do this , plus sort out differences with their employees , this hotel should be back to what it should be , a decent hotel in a good location.
Comment from Hotel Management
Feb 3, 2017 by Hôtels Gouverneur Montréal, Hotel Management
Dear guest, We are happy to have you among our loyal customers! It's true that our hotel didn't have major renovations in the past few years. Nevertheless, we are pleased to inform you that an updated program of our facilities is under constant development through our hotels, extending over a certain time. We look forward to welcoming you back next time you are in Montreal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, Good location

Posted Jan 30, 2017
The location is really nice. The staff are friendly. The breakfast was REALLY BAD. Over price. for 18 doll was really poor, food and fruits looks really bad.
Comment from Hotel Management
Feb 1, 2017 by Hôtels Gouverneur Montréal, Hotel Management
Dear guest, We are happy to know that you liked our staff and our location. We will pay special attention to the elements you pointed out about the breakfast. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great transportation

Posted Jan 19, 2017
Different neighborhoods walking distance from hotel
Comment from Hotel Management
Jan 20, 2017 by Hôtels Gouverneur Montréal, Hotel Management
Dear guest, We are happy to know that you enjoyed your stay with us and our location. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

I love the pleasant and complimentary breakfast!

Posted Jan 2, 2017
Pros: everything is very good, but especially like the pool and convenient location.
Cons: some updating on decorating and baths
Location: convenient grocery and food court indoor mall area.
Staff is very respectful, even remember my name and address me as Mr. I love the pool and exercise areas. No waiting for elevators and large comfy lobby area! Very clean rooms.
Comment from Hotel Management
Jan 4, 2017 by Hôtels Gouverneur Montréal, Hotel Management
Dear Joe, We are glad that you enjoyed your stay with us. We look forward to welcoming you back.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2016
Great location, nothing special about the hotel. It needs a good cleaning.
Comment from Hotel Management
Dec 8, 2016 by Hôtels Gouverneur Montréal, Hotel Management
Dear Guest, Thank you for taking the time to share your comments on your last stay with us. We are happy to know that you enjoyed our location. Our service, our facilities and our cleanliness are supposed to be all held to the highest of standards. We sincerely apologize if this is not what you experienced and rest assured we will forward your comments to the Manager. We hope you will return to stay at our hotel during your next trip in Montreal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
Very clean. Excellent location. Friendly staff. I would definetely recommend this hotel.
Comment from Hotel Management
Dec 6, 2016 by Hôtels Gouverneur Montréal, Hotel Management
Dear Guest, Thank you for your nice review. We look forward to welcoming you back!