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Reviews of Imperia Hotel and Suites

3.5 out of 5
Imperia Hotel and Suites
570, Dubois Street, Saint-Eustache, QC

Reviews

8.2

Very Good

Rating 10 - Excellent. 417 out of 1002 reviews" "
Rating 8 - Good. 372 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

steph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and it met our needs
Stayed 1 night in Mar 2024
Response from DH on Apr 8, 2024
Bonjour Steph, Thank you for your excellent comments during your last stay. We assure you that they will be shared with our entire team. We look forward to welcoming you again.

6/10 Okay

Charmaine

Liked: Staff & service
nice… expensive for no service. Stayed 5 days, garbage never emptied.. no clean towels , no service..
Stayed 5 nights in Mar 2024
Response from DH on Apr 2, 2024
Bonjour Charmaine, Thank you for taking the time to complete the online customer survey following your recent visit to our hotel. Your comments and suggestions are very important to us and allow us to know if our service and our products lived up to your expectations!

10/10 Excellent

Maninderjit singh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice and pretty
Stayed 2 nights in Mar 2024
Response from DVP on Mar 31, 2024
Hello ManinderjitThank you very much for your review

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DH on Mar 19, 2024
Bonjour Brandi, We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia. We remain at your disposal for any further information. See you soon !!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from DVP on Mar 17, 2024
Hello AlexandraThank you very much for your review

8/10 Good

Setin

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is nice but getting old and I find the hallway very dark. The staffs was friendly and accommodating.
Stayed 1 night in Mar 2024
Response from DH on Mar 15, 2024
Bonjour Setin, Thank you for taking the time to send us your comments. Looking forward to welcoming you again.

10/10 Excellent

keven

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in Feb 2024
Response from DH on Feb 19, 2024
Bonjour Keven, Tout d'abord, je tiens à vous remercier d'avoir choisi l'Impéria Hôtel & Suites pour votre récent séjour à St-Eustache. Je suis très heureuse de savoir que votre séjour chez nous s'est bien passé. Toute l'équipe Impéria, vous remercie pour votre excellent commentaire. À bientôt

2/10 Terrible

Marc-André

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from DH on Feb 19, 2024
Nous sommes désolés de constater que vous êtes mécontent. Nous vous invitons à communiquer avec nous pour en discuter. Merci

10/10 Excellent

Ibrahim, Pincourt

Stayed 1 night in Feb 2024
Response from DH on Mar 25, 2024
Bonjour Ibrahim, C'est un plaisir d'entendre que vous avez passé un merveilleux séjour à lmperia. Je vous remercie.

8/10 Good

sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon restaurant et bon service en général.
Stayed 3 nights in Jan 2024
Response from DH on Feb 6, 2024
Bonjour Sonia, Nous vous remercions de vos excellents commentaires. À bientôt

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from DH on Jan 23, 2024
Bonjour Daniel, Nous sommes heureux d'apprendre que vous avez apprécié votre expérience Impéria.. Nous demeurons à votre disposition pour tout autre renseignement. À bientôt !!

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from DH on Jan 19, 2024
Bonjour Charles, C'est un plaisir d'entendre que vous avez passé un merveilleux séjour avec nous. Encore une fois merci de choisir de séjourner à Impéria Hôtel-suites de St-Eustache.

10/10 Excellent

Chantal, QUEBEC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DH on Jan 19, 2024
Bonjour Chantal, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement.À bientôt !!

10/10 Excellent

Tera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, young child and myself had an incredible night at this hotel. Upon arrival the lobby is very beautiful and the staff was amazing. We had called earlier re.late check out and she remembered and asked if that was us upon arrival. Also she was just really nice and informative. The pool was lovely, the area super inviting, the sauna spectacular, the hot tub was more of a jetted pool area as it joined the pool so was not hot but rather pool water temperature. Our room was very nice and modern. They had a $ fridge/beverage/snack area in your room (this was nice as we arrived later and the prices were reasonable. The bed was comfortable and they offered ample pillows. If being nit picky a deeper clean ie underside lip of inside the toilet bowl(I could see it from the deep bath but you would never of noticed if you only showered) or ensuring no little hairs on shower wall (there was one) the food at breakfast was good and affordable. My son whom is three loved it and gave it two thumbs up. I have to agree with him.
Stayed 1 night in Jan 2024
Response from DH on Jan 17, 2024
Bonjour Tera,Thank you for taking the time to send us your comments. It is a pleasure to hear that you had such a wonderful stay at the Imperia. Looking forward to welcoming you again.

10/10 Excellent

Brigitte

Business traveler
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from DH on Jan 17, 2024
Bonjour Brigitte, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement.À bientôt !!

6/10 Okay

Laurent

Traveled with partner
Liked: Cleanliness, staff & service
Place was ok. The room was very dusty. The bed headboard was full of dust and so was the area around the bed in general. The comfort level for the bad was very average. The orientation of the TV was awkward relative to the bed and rest of the room. No room service was available but multiple snacks and drinks were available for purchase in the room. Overall I rate this as average.
Stayed 1 night in Dec 2023
Response from DH on Jan 17, 2024
Bonjour Laurent, Thank you for staying in our hotel. We do our best to satisfy our customers and appreciate your comment.

10/10 Excellent

Geneviève

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DH on Jan 17, 2024
Bonjour Geneviève, Nous vous remercions d’avoir pris le temps de donner votre avis. Nous sommes heureux de constater que vous avez aimé l'expérience Impéria. Merci d’avoir choisi Impéria hôtel-suites et au plaisir de vous accueillir à nouveau.

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness, property conditions & facilities
Dining room restaurant prices were too high! Staff stayed back from tge desk while talking to me. Did not clean my room after first or second night. Was told later that we had to request this.
Stayed 3 nights in Dec 2023
Response from DH on Jan 17, 2024
Bonjour Janet, Thank you for staying in our hotel. We do our best to satisfy our customers and appreciate your comment.

10/10 Excellent

Laurence

Traveled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from DVP on Jan 3, 2024
Bonjour LaurenceMerci beaucoup pour vos commentaires

10/10 Excellent

Estelle

Stayed 1 night in Dec 2023
Response from DH on Jan 17, 2024
Bonjour Estelle, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement.À bientôt !!

10/10 Excellent

Giovanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful people. New & clean bathrooms. Sauna & great condition pool and gym. Offer good breakfast options in Restaurant inside.
Stayed 1 night in Dec 2023
Response from DVP on Dec 28, 2023
Hello GiovannaThank you very much for your review

10/10 Excellent

Sylvie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but..
It was good, we go there every year, but I have to say that I was surprised when I saw the dirt walls. Don’t know what it was, but look like it was coffee on the wall. That’s the first thing I saw when i come in the room. Except that, it was perfect.
Stayed 2 nights in Dec 2023
Response from DVP on Dec 24, 2023
Hello Sylvie Thank you for your review

6/10 Okay

Sonia

Stayed 1 night in Dec 2023
Response from DVP on Dec 24, 2023
Bonjour SoniaMerci beaucoup pour vos commentaires

10/10 Excellent

Jolene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DVP on Dec 24, 2023
Bonjour Jolene Merci beaucoup pour vos commentaires

4/10 Poor

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DVP on Dec 24, 2023
Bonjour MohammedMerci beaucoup pour vos commentaires

10/10 Excellent

Chris

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from DVP on Dec 11, 2023
Hello ChrisThank you very much for your review

2/10 Terrible

Werner

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st night disaster, unresponsive management
On Oct. 24 Room #1 was smelling very heavily of tobacco smoke. The front desk attendant came up to verify the problem & assigned Room #2. Very soon we found that the 2nd room & bed were not made to accept new guests (hair on bedsheet of unmade bed, missing light-bulb, etc.). At this point we were ready to leave. She informed us that we could not cancel the reservation and that we should talk to the property mgr. at 9h in the morning. The morning crew informed us that the mgr. was not available; we asked that we should be compensated for a lost night; the response was "we’ll look into it". The 2nd morning the mgr. was still not available. On the 3rd morning Oct. 27 at checkout the morning crew told us to come back in 20 min. The mgr. was not available either not even by phone. The supervisor finally offered a 20% discount of the first night. After what happened with a lost night of sleep this was just adding insult to injury. We paid our full bill, asked that they relay this information to the mgr. so that she could correct the problem with a credit of the 1st night. For 2 weeks we heard nothing from Imperia. On Nov. 10 we sent the mgr. a polite email with all the details and request for compensation for a full night credit with a response requested by Nov. 13. We gave the mgr. ample time to act responsibly to correct what happened. As of Nov. 25 no response received. We then forwarded the email to the general mgr. and reiterated our request. As of Dec. 5 still no response!
Stayed 3 nights in Oct 2023
Response from DH on Dec 6, 2023
We regret to hear that our room did not meet with your expectations on this stay and wish to sincerely apologize for the inconveniences.

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from DH on Nov 14, 2023
Bonjour Nadine, We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia. We remain at your disposal for any further information. See you soon !!

2/10 Terrible

Guillaume

Stayed 1 night in Oct 2023
Response from DH on Nov 21, 2023
Bonjour Guillaume, Nous regrettons d'apprendre que votre séjour ne fut pas à la hauteur de vos attentes et nous tenons à vous présenter nos sincères excuses.

6/10 Okay

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Unheated pool, was actually freezing and couldn’t be used. Other guests walked in and didn’t use the pool due to this. We actually chose this hotel because they had a pool
Stayed 1 night in Oct 2023
Response from DH on Oct 24, 2023
Bonjour Davis, Thank you for staying in our hotel. We do our best to satisfy our customers and appreciate your comment.

10/10 Excellent

Tamara

Stayed 1 night in Oct 2023
Response from DH on Oct 24, 2023
Bonjour Tamara, Nous vous remercions d'avoir pris le temps de compléter le sondage client en ligne suite à votre récente visite à notre hôtel. Nous sommes heureux que votre séjour fût à votre satisfaction. Au plaisir !

8/10 Good

nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Oct 2023
Response from DH on Oct 30, 2023
Bonjour Nicole, Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience Impéria suite à votre récente visite à notre hôtel. Nous sommes heureux que votre séjour fût à votre satisfaction. Au plaisir

8/10 Good

Patrick

Stayed 2 nights in Oct 2023
Response from DH on Oct 11, 2023
Bonjour Patrick, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement.À bientôt !!

6/10 Okay

Andrew, mississauga

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from DH on Oct 11, 2023
Bonjour Andrew, We thank you for taking the time to give your opinion. Thank you for choosing Imperia hotel-suites and we look forward to welcoming you again.

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DH on Oct 11, 2023
Bonjour Khaled, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement.À bientôt !!

4/10 Poor

Gerard Rehnne

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from DH on Oct 4, 2023
Bonjour Gerard Rehnne, Nous vous remercions d’avoir pris le temps de donner votre avis. Merci d’avoir choisi Impéria hôtel-suites et au plaisir de vous accueillir à nouveau.

10/10 Excellent

Noemie

Stayed 1 night in Sep 2023
Response from DH on Oct 24, 2023
Bonjour Noemie, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement. À bientôt !!

6/10 Okay

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
I was somewhat disappointed with the fact that I was there for 8 days and no one came to my room to check if I needed anything. Same linen for 8 days. Restaurant not open for dinner. $200. plus a night and basically no service is a bit much.
Stayed 8 nights in Sep 2023
Response from DH on Oct 3, 2023
Bonjour Claude, Thank you for taking the time to complete the online customer survey following your recent visit to our hotel. Your comments and suggestions are very important to us and help to know if our service and our products have been up to your expectations!

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel, everything was excellent. Staff was very friendly, room was well appointed and comfortable. Convenient to get into town, will definitely stay here again.
Stayed 1 night in Sep 2023
Response from DVP on Sep 28, 2023
Hello GregThank you very much for your review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room
Quiet, clean & comfort.
Stayed 1 night in Sep 2023
Response from DH on Sep 26, 2023
Bonjour Suzanne, We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia. We remain at your disposal for any further information. See you soon !!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean & friendly staff.
Stayed 2 nights in Sep 2023
Response from DH on Sep 26, 2023
Bonjour Jason, We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia. We remain at your disposal for any further information. See you soon !!

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from DH on Sep 10, 2023
Bonjour Vincent, Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau à l'hôtel Imperia. Nous restons à votre disposition pour toute information complémentaire. À bientôt !!

10/10 Excellent

Luc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel
Accueil très cordial au comptoir d’accueil. Salle de réception très propre et accueillante. Chambre confortable et équipements complets.
Stayed 1 night in Sep 2023
Response from DH on Sep 10, 2023
Bonjour Luc, Nous vous remercions de vos excellents commentaires lors de votre dernier séjour. Nous vous assurons qu’ils seront partagés avec toute notre équipe. Au plaisir de vous accueillir à nouveau.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from DH on Sep 26, 2023
Bonjour David, We are pleased that you enjoyed your stay and look forward to welcoming you again at the hotel Imperia. We remain at your disposal for any further information. See you soon !!

8/10 Good

Marnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from DH on Sep 4, 2023
Bonjour, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement. À bientôt !!

8/10 Good

Pierre

Stayed 3 nights in Aug 2023
Response from DH on Aug 29, 2023
Bonjour Pierre, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et dans l'attente de vous accueillir à nouveau à l'hôtel Imperia. Nous demeurons à votre disposition pour tout autre renseignement. À bientôt !!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Not too far from downtown Montreal, so driving was no problem. It helped that they didn't charge an extra fee for parking. Also, very patient and helpful at the check in desk. 10/10
Stayed 2 nights in Aug 2023
Response from DH on Aug 19, 2023
Bonjour Ethan, Thank you for your excellent comments during your last stay. We assure you that they will be shared with our entire team. We look forward to welcoming you again.

2/10 Terrible

Denis

Stayed 2 nights in Aug 2023
Response from DH on Sep 10, 2023
Bonjour Denis, Nous regrettons d'apprendre que votre séjour ne fut pas à la hauteur de vos attentes et nous tenons à vous présenter nos sincères excuses

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
A clean property with friendly staff.
Stayed 1 night in Aug 2023
Response from DH on Aug 19, 2023
Bonjour Rosanna, It is a pleasure to hear that you had such a wonderful stay at the Imperia. See you soon !!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super kind
Stayed 2 nights in Aug 2023
Response from DH on Aug 19, 2023
Bonjour Samantha, It is a pleasure to hear that you had such a wonderful stay at the Imperia. Once again thank you to choose to stay at the Imperia.