Ratings based on 2,079 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax

Beautiful hotel with excellent staff

Posted Mar 20, 2017
Pros: staff, beds, location
Location: Close to Bell Center, Mont Royal and shopping
I stayed here with my sister last weekend and we couldn't have had a nicer time. The room was spacious, spotless and luxuriously comfortable, and the staff made us feel welcome and looked after. They were incredibly friendly and were extremely helpful in answering our questions on the area, finding us taxis, and helped us print off something we needed using their computer. We had a small issue with our room key not working - the issue was resolved quickly and the staff went above and beyond to make sure we were not inconvenienced. I cannot recommend this hotel enough - I will definitely stay again the next time I travel to Montreal.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS

Amazing Location/Beautiful Hotel

Posted Mar 19, 2017
Right around the corner from the Eaton Centre and right across the street from the metro. Rooms are elegant and as beautiful as they appear in the pictures. You can drop your bags off early before check-in and leave them on the other end of your stay. Can't say enough about the location - right in the heart of the city, but you'd never know because the rooms are so quiet and comfortable! Great staff!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in great location

Posted Mar 17, 2017
Pleasant hotel with reasonably sized rooms. Breakfast pricey at $20 per person a day, but there are lots of other options locally. Very close to Peel Metro station.
5 out of 5
Recommended
for Everyone
by A verified traveler from g

Posted Mar 12, 2017
Excellent stay. Tremendous customer service. The room was very quiet and the bed extremely comfortable. I highly reccommend staying here.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing hotel. Stay here yoy won't regret it.

Posted Mar 5, 2017
I am so happy I found this hotel. It's close to pretty much everything. And after a long day I was so happy to enter such a relaxing,cozy and beautiful hotel room. Staff was very accommodating, breakfasts are great via room service and the price is fantastic for the what you get. Clean, modern,cozy and convenient. Also,it's 1 block away from the underground mall and Ferreira Cafe which was hands down the best meal I've ever had
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Wonderful stay downtown

Posted Mar 1, 2017
Stayed five nights. Excellent downtown location. Close to McGill. Close to St. Cathy shopping. Many excellent restaurants close. Hotel is beautiful. Staff are amazing. Pool is stunning. Gym was tiny but very nice and not crowded during my stay. Fresh apple pears throughout the hotel was a nice touch. Room was luxurious and quiet. Had the best stay in a hotel in a very long time.
Comment from Hotel Management
Mar 5, 2017 by Rossella, Hotel Management
Dear Ms Sabrina, Thank you so much for your email and the great comments. We hope to see you again ! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Quebec

Small getaway from the everyday

Posted Feb 24, 2017
Pros: Bathtub and the fireplace
Cons: The ethernet port in the room.
Location: Within 1 block, there was the movie theatre, and the surrounding area had many places to go to eat and do some shopping.
The hotel was very easy to find, and while the valet parking wasn't very well situated, we were eventually able to find it and leave our car with the very accommodating valet. The gentleman at reception was warm in his greeting and explained the costs for the room and the amenities therein. The card keys were very easy to use and the elevator ride was pleasant and not jerky (there was no unpleasant feeling as it came to a stop on our floor). Upon entering the room, I noticed that it was very clean from top to bottom. The bed was very comfortable and professionally made, a much better night sleep than I've had at a hotel in a long time. You could stir in bed and the person sleeping next to you would never have noticed. With the exception of the internet speed (5 mbps download, I clocked it) and the fact that the ethernet port (wired internet) wasn't working in the room, I'd hardly have a complaint in the time we spent at the hotel (they DID send someone in an attempt to fix the problem, but it was a problem of a more technical nature than maintenance was able to fix, so I do cut them some slack in that regard). We found the prices of the food at the bistro a little pricey, despite the elegant atmosphere (glancing through the outside window mind you). Checking out was very fast and easy and our car was brought around very quickly.
Comment from Hotel Management
Mar 5, 2017 by Rossella, Hotel Management
Dr Mr Brian, Thank you for your email and the great comments. We understand that this ethernet situation was a little issue for you, however be assured that we're working really hard on this to offer the best service possible. Hope to see you again ! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Very friendly staff

Posted Feb 23, 2017
Great location, helpful and friendly staff, very comfortable rooms. Fantastic hotel overall!
Comment from Hotel Management
Mar 5, 2017 by Rossella, Hotel Management
Dear Mr Raymond, Thank you for your email and the great comments. It will be a pleasure for us to see you again ! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Great experience

Posted Feb 22, 2017
Fantastic experience - perhaps the best hotel I have ever stayed at!
Comment from Hotel Management
Mar 5, 2017 by Rossella, Hotel Management
Dear Ms Kristina, Thank you for your email and the great comments. We hope to see you again soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Hotel is close to shops

Posted Feb 20, 2017
Hotel is right in the corner and close to all the shops. They do not have a parking lot so had to pay for valet.
Comment from Hotel Management
Mar 5, 2017 by Rossella, Hotel Management
Dear Ms Roxy, Thank you for your email. We do have a parking lot that offers personalized service at 29$ CAD per night. In Montreal it's a little hard to find parking and our indoor parking is a perfect spot for our guests. We're happy you enjoyed your stay and hope to see you again ! Best regards