Ratings based on 2,170 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from ottawa

Posted Jul 21, 2017
Pros: Close to downtown
Cons: Customer service, attitude of the front desk staff, also check in time could bena bit earlier.
The hotel is nice , for the price I was expecting a more welcoming experience, the doorman very pleasant, front desk reception - very snotty. The room is ok, tv old and bad quality picture, not evryone will appreciate the blinds seperating the beds to the washroom. Pools is extremely small.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Woods

Very nice hotel, close to Metro and train station

Posted Jul 20, 2017
Pros: The hotel was in the center of the city and it was helpful for accessing the Grey line, the train as well as the metro.
Cons: Had no problems.
Location: Metro was across the street and we used it to visit Old Montreal, the Olympic Village where the planetarium, biodome, botanical gardens, etc.
The hotel is tasteful, employees polite and helpful and the restaurant very tasty. We visited most top sites in Montreal, also went to Quebec City and took the train to Ottawa for the day. All worth it. You can purchase a metro card at the airport, take the 747 bus to downtown area and then use the same card to ride the metro. If you renew the card, remember to do it near the end of the expiration time as to not lose opportunity. We purchased for two days as on the third day we would be gone, and then renewed again a few days later as we needed it for the 747 bus back to the airport. Also took a baking class at Lincoln Apartment Bakery, it was well worth our time. We chose scones and carried away several small boxes which we then ate for breakfast two more mornings. They were delicious. The metro station was close to the class and we walked only a couple of blocks and easily found the address.
Comment from Hotel Management
Jul 22, 2017 by Lucie M, Hotel Management
Dear Carol, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Wonderful Stay in Montreal

Posted Jul 19, 2017
This is a very nice place to stay in Montreal. Convenient to everything! Rooms are spacious and clean. Only two minor negatives- there was heavy construction going on right outside our room (not the fault of the hotel); also, the bathroom only had a sliding "shutter" closure, so not a lot of privacy. Staff was fantastic, the pool was absolutely perfect after a day of sight-seeing, and the hotel was overall wonderful!
Comment from Hotel Management
Jul 20, 2017 by Rossella Rao, Hotel Management
Dear Guest, We appreciate you taking the time to make us aware of your delightful experience at our hotel during your recent visit to Montreal. We're happy you enjoyed our rooms, as we like to make our guests feel as though they`re in their home away from home. We pride ourselves in customer service, and we're so happy to read that our staff was great during your time with us. We will be sure to pass on your kind comments. Thank you again, and we look forward to welcoming you back soon. Regards, Rossella Rao Room Division Manger
4 out of 5
by A verified traveler from Gatineau, Qc.

SUPER HOTEL FOR SHORT STAY IN DOWNTOWN MONTREAL

Posted Jul 13, 2017
Pros: This hotel is very well located right downtown close to all the main activities.
Had a pleasant stay but only for one night... All staff were very nice and accommodating. The reception process was efficient. We found the room a bit small... It has two queen beds but not much room to sit (only one desk chair). The room was very clean with all amenities. Somehow, we were forgotten for the night turn-over of the room and we had to call in the morning for the promised newspaper.
Comment from Hotel Management
Jul 15, 2017 by Lucie M, Hotel Management
Dear Denis, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, beautiful rooms,very friendly staf

Posted Jul 12, 2017
The hotel is located at prime location very convenient, reception and the bell boys very friendly, helpful and courteous. The rooms are beautiful and very clean. The only problem there was a construction next door which started at 6 am except weekend.
Comment from Hotel Management
Jul 15, 2017 by Lucie M, Hotel Management
Dear Anonymous, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Super comfortable.

Posted Jul 9, 2017
Great location for shopping or things downtown. About 25 minute walk to Old Montreal. Room was very clean, spacious, and comfortable.
Comment from Hotel Management
Jul 9, 2017 by Lucie M, Hotel Management
Dear Anonymous, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
4 out of 5
by A verified traveler from Phila, PA

Centrally located boutique hotel

Posted Jul 7, 2017
Cons: more seasoned staff.
Location: centrally located in downtown. Vieux Montreal and the port is ~2 miles away
hotel was nice and in walking distance to restaurants, shops and metro. It's about a ~2 mile walk to old city (Vieux Montreal). Hotel staff was pleasant but I had expected them to have a concierge on site to help recommend sites to see, bistros, etc. The staff had limited knowledge of anything beyond a block of the hotel. The hotel has a heated pool but it's quite small so when we went to use it, other guests had occupied it, so no room for us. The fitness center was basic and consists of one bike, one elliptical and one treadmill and a universal weight system (no free weights). If multiple guests want to use, you'll have to take turns.
Comment from Hotel Management
Jul 11, 2017 by Lucie M, Hotel Management
Dear Anonymous, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Luxury hotel in downtown Montreal

Posted Jul 6, 2017
Pros: I loved the room, the staff, the convenience of the location, the cleanliness and even the decor.
Cons: My only suggestion is to keep those elevators working.
Location: The location was central to shopping, restaurants and was about a 15 minute walk to old Montreal and the port.
Check in was fast and easy. The staff were courteous, friendly and helpful. The room was great! There were ceiling to floor windows with a panoramic view of the city. The room was clean and the bathroom and was equipped with a deep soaking tub. I'm 6' 2" and I fit with room to spare. My only "complaint" was that the elevators were constantly in repair. Otherwise, the hotel was great. I'll definitely go back when I'm in Montreal.
Comment from Hotel Management
Jul 9, 2017 by Lucie M, Hotel Management
Dear Anthony, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Downtown Hotel

Posted Jul 6, 2017
Pros: Location. Comfortable.
Cons: Better Wi-Fi and cable.
Location: Centre de Eaton, an abundance of restaurants.
This hotel is in a great location, just one block from St. Catherine, and across the street from a Metro station. Tons of great shopping and restaurants just a quick walk away. The staff were super friendly, and helpful. The bed was beyond comfortable and the huge soaker tub was amazing. The wi-fi was very spotty in our room, but we were at the end of the hall, so that could have attributed to it. There aren't very many channels available, and half of ours was fuzzy and unwatchable, but really other than those couple of small things, this was a fantastic hotel in a perfect location.
Comment from Hotel Management
Jul 9, 2017 by Lucie M, Hotel Management
Dear Bethany, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne (Australia)

Lovely hotel in convenient location.

Posted Jul 1, 2017
Pros: Location and staff
Cons: Nil
Location: Excellent
Great hotel in convenient location with very friendly and helpful staff. Enjoyed our stay. Thank you.
Comment from Hotel Management
Jul 3, 2017 by Lucie M, Hotel Management
Dear Colin, Thank you for your valuable feedback. We are very pleased to know you enjoyed your experience with us. We look forward to welcoming you again! Warm Regards,