All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was wonderful! The only thing I thought the prices for the restaurant were quite expensive to what the menu offered. I think the menu could have been more in depth choices for the price they charged. Other than that all was great!
The rooms in the tower I was in are very dark due to small windows and boxed in. It got depressing to come to the room. I didn’t even know when the sun was out.
The rest of it- no complaints.
Vaishali
Stayed 2 nights in Apr 2024
10/10 Excellent
Kathleen
Apr 5, 2024
Liked: Staff & service
Disliked: Cleanliness
We love the comfort and quality of the heavenly mattress, the pillows and the duvets and sheets.
It was great to be able to bring our pet cat with us.
We had a corner room, the view was fabulous!
I had to clean the toilet as there was a very brown and wide line of s**t that had not been removed from the outside of the toilet bowl and it was very visible as you entered the bathroom. I cleaned it up before my daughter could see it. Our cat dusted the room down and found all the corners that had been neglected in the last months. We were in room 2104.
We arrived at Westin at 5:30pm and our room was not ready. We had an appointment that evening and needed to refresh and change but instead they made us use lobby bathroom. They say it can take 5 minutes to an hour…we could wait so we went to our appointment. By 9pm , came back to check in again it was finally ready but our luggage was in the lobby storage and not in our rooms which they promised…not even a phone call to tell use it was ready…I’ve never encountered situations like this on all my bookings thru Expedia….i felt bad for my family for them having this experience….for the price I paid this is completely unacceptable.
Chris
Stayed 2 nights in Mar 2024
Response from Claudia on Apr 2, 2024
Dear Chris,Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience you experienced during your stay with us. We understand the frustration and disappointment this situation has caused you and your family. It is certainly not the level of service we aim to provide.We deeply regret that your room was not ready upon your arrival, and we apologize for the inconvenience of having to use the lobby bathroom to freshen up. We understand how important it is to have a comfortable space to prepare for your appointments, and we failed to meet your expectations in this regard.Additionally, we apologize for the delay in notifying you when your room became available and for the oversight of not transferring your luggage to your room as promised. This lack of communication and service falls short of our standards, and we are truly sorry for any stress or inconvenience it may have caused you and your family.Please know that we take your feedback seriously, and we will be reviewing our procedures to prevent similar issues from occurring in the future. We hope to have the opportunity to regain your trust on a future visit. Thank you for bringing this matter to our attention.Sincerely,Claudia BennettDirector of Operations
Really really bad smell in our room the night we got there. They sent staff up to clean. It was still there. The following day they gave us another room. I had to sleep in bathtub that night the smell was so bad.
Clean, convenient and close to good dining options in Old Montreal. The gym and pool were good. They have a hot and cold pool (you can do your own thermal circuit) as well as a sauna (lukewarm temp at best). Signs to get to the underground path to get your morning coffee and bagel need to be better (you take it from the third floor and a different set of elevators). Stayed for 2 nights and had a lovely time. Would stay here again.
Deborah
Stayed 2 nights in Feb 2024
10/10 Excellent
fatma
Feb 7, 2024
fatma
Stayed 1 night in Feb 2024
6/10 Okay
Jenny
Feb 5, 2024
Liked: Cleanliness, staff & service
The only thing I would say needs improvement is the beds and the bedding.
I absolutely loved my stay here! I came back home (Montreal) to bury my father and the staff was absolutely amazing! The valet service was perfect and I was very fortunate to have been a guest here! The cleanliness of the premises was great and my room was especially clean! My view was beautiful as well! Location was great too!
Great location for walkability and exploring the city! Fun pool, cold plunge, sauna, jacuzzi. Decent parking options available around. Room was good but found long hair in my shower. Gross! And I let them know before that I was bringing x2 small dogs with me and they said they will provide bowls. However there were none in the room. At checkout I told the concierge and he said that something you should ask for even though I had email confirmation. If you’re looking for a dog-friendly hotel, go elsewhere. Otherwise a good location for families.
Lovely, centrally located hotel. Short walk to old city, waterfront, giant Ferris wheel, science center, and Chinatown. Spacious, clean room with super comfy bed. Tasty breakfast. Staff friendly and helpful.
Nous avons adoré notre séjour. Par contre, nous avons attendu plus d’une heure pour que notre chambre soit prête. Regardez bien les petits caractères, car il y a des frais de 50$ par jour pour votre animal de compagnie. Le personnel était formidable, la chambre très propre et confortable. La piscine est quand même froide.
Pleasant enough experience, great location, wonderful view from the 21st floor. Room was VERY warm for us (22 degrees) and no matter what we did to the in room thermostat, could not get it lower.
Everything is great for a Westin but check in nightmare the front desk didn’t know there machines for check in kept running my card and locked it up because it looked like fraud but everything else was great high prices like normal for the bar and food in the hotel but too be expected
On a Subway line, perfect location to explore all areas of Montreal by foot or metro.
Staff were friendly and welcoming.
Beds and pillows are, as always with Westin, super comfortable.
Pool, cold pool, sauna, and hot tub provided a mini Nordic-spa experience.
A great stay!