Everything was great including the staff, rooms, etc. until we checkout and left the hotel. That was when I realized that I had left my raincoat in our room so I called and asked them to keep it somewhere safe so I could come and get it. But they said that they couldn't find my raincoat even though I was certain that I had left it in the closet which means that someone took it!!!!!
Comment from Hotel Management
Sep 27, 2016 by SaraleeM, Hotel Management
Thank you sharing your feedback regarding your recent stay at Loews Hotel Vogue. We are delighted to read that you greatly appreciated your overall experience, however, we sincerely apologize with the situation you had encountered with your rain coat. Rest assure that we have made a follow up with the housekeeping manager. We take those comments very seriously and we are continuously working on improving our service provide to our guests. That being, we hope having the opportunity to welcome you back in the near future.