Ratings based on 2,174 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from NY

Great location

Posted Oct 11, 2016
Booked hotel for 3 adults, only to get there after 7 hour drive to find out we had a room with 1 king bed. When you book with a third party site they will not garauntee room with double beds and they claimed they didn't have any more double bed rooms.
Comment from Hotel Management
Oct 29, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Thank you for your comments. We apologize that we didn't have any more rooms with two double beds. Hope you will give us another chance on your next trip to Montreal!
5 out of 5
by A verified traveler from Rockaway, New Jersy

Extremely Friendly

Posted Oct 10, 2016
Very friendly staff, from doorman to desk clerk to restaurant staff. Located in nice section, room had great view and was clean. Only comment I have was that mini-fridge had lock with no key visible, but we did not need so didn't pursue with front desk .
Comment from Hotel Management
Oct 11, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Thank you for your great review. We are glad that you did enjoy your overall stay. We are sorry that you weren't offer the mini-bar key upon check-in. À bientôt!
3 out of 5
by A verified traveler from australia

Posted Oct 9, 2016
Pros: very spacious room, comfy bed, great shower, but climbing over the bath to shower is a bit outdated.
Cons: Checkout desk at critical time of morning, 0930. Only two staff and a huge queue waiting to checkout. Even when queried, no assistance forthcoming.
Location: Plenty of things close by, good location-underground shopping centre & stations. Transport easy,cabs waiting at front, good porter/bellboy service
This is a good hotel to visit, lots happening, good vibe, concierge very helpful and knowledgeable. Reason for lower rating on condition was that there was an 8" tear in the centre of the sheer window drapes and a hole in the white bedcover, disappointing! I handed my carry-on bag to the porter at front In good condition, it arrived in the room with a broken handle and needed to be replaced, disappointing no comment or apology made....
Comment from Hotel Management
Oct 11, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Hello Pandora - I appreciate you taking the time to post your review of our hotel. Glad you enjoyed the overall offering. I apologize for failing to meet part of your expectations. I have shared your comments with our Housekeeping and bellman teams. We hope to serve you again whenever your travels bring you back to the city of Montreal. À bientôt!
4 out of 5
by A verified traveler from fredericton nb

Nice hotel great location

Posted Oct 3, 2016
This hotel is in a great location. Close to shopping and the Bell Centre. Awesome restaurants close by. The room was clean and spacious. The hotel staff were friendly and helpful. Definitely will be going back next time I'm in Montreal.
Comment from Hotel Management
Oct 4, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Hello Heidi - Thank you for your positive review. Safe travels!
5 out of 5
by A verified traveler from california

convenient location and great quality.

Posted Oct 2, 2016
Nice and very helpful hotel staff. Convenient location to access Metro and attractions. Comfortable and clean room.
Comment from Hotel Management
Oct 4, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Hello Jason - Thank you for your lovely review. We are glad that you have enjoyed our hotel and staff. À bientôt!
4 out of 5
by A verified traveler

Posted Oct 2, 2016
Pros: The location, close to everything
Location: Plenty of things to do walking distance from the hotel, Old Port, shopping district, Metro.
Good overall experience. It was little price for the amenities you got. When leaving the hotel, none of the butlers came to help with the luggage.
Comment from Hotel Management
Oct 11, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Hello - Thank you for staying with us and sharing your experience. À bientôt!
4 out of 5
by A verified traveler from Upstate NY

Anniversary getaway

Posted Sep 27, 2016
First time at this hotel but was quite pleased. City view room was well worth the money. My only suggestion is that if you are a light sleeper you may want to bring a small fan for "white noise". We were on the 18th floor and it was quiet....too quiet for my light sleeping problem! Otherwise great stay!
Comment from Hotel Management
Oct 5, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Hello Karen - Thank you for your review. You can also ask our Housekeeping department for a small fan. À bientôt!
4 out of 5
by A verified traveler from montreal

Posted Sep 13, 2016
Pros: Doorman was exceptionally helpful in providing us with travel directions and map when we left because the main bridge was closed to outbound traffic.
Cons: Magnified wall mirror in bathroom
Location: Was disappointed the underground shopping area was closed upon our arrival on Saturday, and closed all day Sunday. We chose that hotel specifically.
Pleasant stay, but underground shops closed. Did receive an upgrade to a room with view.
Comment from Hotel Management
Oct 10, 2016 by jlavoie@chateauchamplain.com, Hotel Management
Hello chuck - Thank you for your post. We are glad that you have enjoyed your overall experience. À bientôt!
5 out of 5
by A verified traveler

Posted Sep 7, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Thank you for your perfect rating. À bientôt!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels