Posted Oct 9, 2016
This is a good hotel to visit, lots happening, good vibe, concierge very helpful and knowledgeable.
Reason for lower rating on condition was that there was an 8" tear in the centre of the sheer window drapes and a hole in the white bedcover, disappointing!
I handed my carry-on bag to the porter at front In good condition, it arrived in the room with a broken handle and needed to be replaced, disappointing no comment or apology made....
Comment from Hotel Management
Oct 11, 2016 by email@example.com, Hotel Management
Hello Pandora - I appreciate you taking the time to post your review of our hotel. Glad you enjoyed the overall offering. I apologize for failing to meet part of your expectations. I have shared your comments with our Housekeeping and bellman teams. We hope to serve you again whenever your travels bring you back to the city of Montreal.