Ratings based on 1,089 Verified Reviews

3.4 out of 5
71% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, big rooms

Posted Mar 28, 2017
Nice, clean hotel and big rooms, needs some updating.. I would recommend
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Airport hotel

Posted Mar 22, 2017
This hotel is close to the airport with a free shuttle and free breakfast.
2 out of 5
by A verified traveler from Newfoundland

In desperate need for repairs and upgrades

Posted Feb 28, 2017
This hotel is in close proximity to the airport but the room was terrible! Run down, cold with wind whistling through the windows, doors wouldn't close properly, and the bed was very uncomfortable. Definitely wouldn't stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Worcester

Quick overnight due to layover.

Posted Feb 27, 2017
Pros: Convenience to airport and timely shuttle.
Cons: Needs updating.
Location: Walked to mall for dinner at Scores.
Quick overnight due to layover. Inexpensive and near the airport. Shuttle to and from on time. Hotel is worn and tired, but bed was comfortable. Breakfast included.
Comment from Hotel Management
Feb 27, 2017 by S. Moran - GM, Hotel Management
Dear Guest, Thank you for your comments, we are currently working on the refurbishement of the hotel. Keep posted! Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Posted Feb 25, 2017
Cons: Likely can't do anything about it but parking spaces should be about 12 inches wider, 6 inches more clearance per side is needed for med cars
Nice room, nice staff, good breakfast. One 7 hour stop, so this is the text I put in because you want more info. :)
Comment from Hotel Management
Feb 27, 2017 by S. Moran - GM, Hotel Management
Dear Guests, Thank you for your comments. Unfortunately with the storm that we had February 12th and our Park & Fly, not everyone parks inbetween the lines. We did the absolute very best we could with the parking. Hope this does prevent you from visiting us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Feb 11, 2017
Nice rooms but hotel is needs renovations Pleasant though
2 out of 5
by A verified traveler

Close to YVR for overnight and early flight.

Posted Feb 9, 2017
Pros: Proximity to YVR, price.
Cons: Most everything.
Location: No idea.
Arrived late - 10pm, staff was helpful and our reservation was processed right away, with a free shuttle back to airport offered for the next morning at 530am. Positives - bargain price, clean sheets, hot water. Negatives - uncomfortable bed woke up with sore back, very old décor, walls thin so sound of toilets flushing and neighbors was very loud, and worst was no curtains covering windows so the light from rear parking lot shone through our room all night. Rattling snow plow arrived at 4am and its lights panned all around the room. Got very little sleep and will not stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and economical for overnight stay.

Posted Feb 9, 2017
Shuttle from the airport good. Check in quick. Room was very cold. Outside door had been left open. Got a room change. Did not receive wake-up call.
1 out of 5
by A verified traveler

Very cumbersome to cancel the reservation

Posted Feb 8, 2017
I have tried to cancel the reservation but unable to do so.
Comment from Hotel Management
Feb 27, 2017 by S. Moran - GM, Hotel Management
Dear Guests, Thank you for your posts. It is well indicated when making the reservation that our cancellation policy is 24hours prior to your arrival. Should you have had an urgent matter, these situations are always taken into consideration. I do hope that you enjoyed your stay!
3 out of 5
by A verified traveler

Well located but disappointing

Posted Jan 29, 2017
Pros: Location close to airport.
Cons: Room furnishings, kitchenette equipment (why have a kitchenette without so much as a plate, pan or spoon.)
On arrival, I booked the shuttle bus to the airport for 7am the next day. As the heating in my room wasn't working, they moved me to another room. The next morning I was at reception at 6.57am for the shuttle but it had already left without me as they didn't adjust my shuttle reservation. I ended up arriving late at the airport.