Ratings based on 566 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Laval stay

Posted Feb 7, 2016
had to stay in Laval for a night , stayed in Sheraton it was lovely liked the spy in the morning , overall nice and relaxing
4 out of 5
Recommended
for Everyone
by A verified traveler from QUÉBEC

Bel hôtel

Posted Jan 9, 2016
Pros: Piscine, salle d'exercice, bain de vapeur
Cons: Mettre de l'eau pour boire près du sauna et bain de vapeur. Réparer le sauna
Location: Les magasins
Cette option obligatoire fera que je ne répondrai plus au sondage.
Comment from Hotel Management
Jan 12, 2016 by Sophie G., Hotel Management
Cher Ila, Merci d'avoir pris le temps de partager vos commentaires. Nous sommes ravis que vous ayez aimer votre séjour au Sheraton Laval. Nous espérons avoir le plaisir de vous accueillir de nouveau bientôt
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2016
Pros: La piscine et ses installations sont parfaites pour une famille!
Cons: Le coût des repas au restaurant
Location: À deux pas du Carrefour Laval, idéal pour le magasinage
Bel accueil, chambre neuve, la piscine, le spa, le bain vapeur ont fait l'unanimité auprès des enfants et parents!
Comment from Hotel Management
Jan 9, 2016 by Sophie G., Hotel Management
Cher Client, Merci pour vos commentaires. Nous sommes ravis que vous ayez pu profiter de nos installations durant votre séjour et que ce fut un grand succès. Nos rénovations sont presque finalisées et c'est un plaisir de savoir que nous avons atteint notre objectif. Nous espérons revoir vous et votre famille sous peu
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec city

stayed with children

Posted Jan 5, 2016
Pros: They gave us a room which is easy to access from the reception. It was good for little children.
Cons: If we can reserve the parking place.
Location: very good. next to the shopping centre.
clean hotel. friendly staffs. We love it! Just it was difficult to find a good place for the car, because there were a lot of peoples staying at the hotel. It wasn't easy to take little children and my baggage from the parking to the hotel entrance.
Comment from Hotel Management
Jan 9, 2016 by Sophie G., Hotel Management
Dear Sophia, We are happy that you and your family enjoyed your stay at the Sheraton Laval. I understand that our property is very well located next to the mall but it could be difficult to park. It is always our pleasure to assist our guests with their lugages, please do not hesitate to ask. We hope to see you and your family soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Walk out of the hotel and into the mall!!

Posted Jan 4, 2016
Pros: beds and location
Cons: spa in the pool area is not hot
Location: In the same parking lot as the mall. A+
Beds are great, room is clean, pool is not cold, location is a 10. Only complaint - spa is not hot enough.
Comment from Hotel Management
Jan 9, 2016 by Sophie G., Hotel Management
Dear Guest, Thank you for taking the time to share your comments. We are happy to learn that you were pleased with your stay at the Sheraton Laval. Please do not hesitate to contact us while in house to have assistance with our facilities. It is very important to us that all our guests have a perfect stay. We hope to have the pleasure to welcome you back
4 out of 5
Recommended
for Everyone
by A verified traveler from quebec

Posted Jan 1, 2016
Idéal pour le magasinage au Carrefour Laval (à pieds). Nous avons beaucoup aimé la piscine et les deux sortes de spa (sec et à vapeur).
Comment from Hotel Management
Jan 9, 2016 by Sophie G., Hotel Management
Chère Christine, Nous sommes heureux que vous ayez passez un beau séjour parmi nous. Merci d'avoir partager vos commentaires.
4 out of 5
Recommended
for Everyone
by A verified traveler

Goof business and leisure hotel

Posted Dec 28, 2015
Very nice hotel with newly renovated rooms near top shopping mall in area
Comment from Hotel Management
Dec 29, 2015 by Sophie G. , Hotel Management
Dear Steve, Thank you for taking the time to share your comments. We are happy that you enjoyed our new rooms. We hope to welcome you back very soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to my office

Posted Dec 23, 2015
Pros: Clean, modern but primarily the staff. I needed to check in a little early and the front desk staff were extremely accommodating.
Location: Adjacent to a large shopping mall and lots of restaurants
I saw some poor reviews online and I was concerned but from the moment I checked in I had a very pleasant experience. I am not certain where the bad reviews came from as I spend a significant amount of time in hotels and I felt this one was excellent.
Comment from Hotel Management
Dec 29, 2015 by Sophie G., Hotel Management
Dear Guest, We are pleased that you have enjoyed your stay at the Sheraton Laval and that our associates were able to accomodate all of your requests. It is very rewarding to read your comments thank you for taking the time to share them
4 out of 5
Recommended
for Everyone
by A verified traveler

Bien situé, près de l'autoroute et magasinage.

Posted Dec 13, 2015
Pros: Son emplacement, tarif, propreté.
Location: Très bien situé pour le magasinage au Carrefour Laval.
Hôtel très bien situé pour nos besoins. Employés très attentionnés et serviables. L'emplacement de notre chambre était un peu bruyant mais pas trop dérangeant. Quelques clients étaient très bruyant dans le couloir mais n'a pas duré et quand même pas la faute de l'hôtel. Nous y retournerions.
Comment from Hotel Management
Dec 29, 2015 by Sophie G., Hotel Management
Cher Client, Merci d'avoir pris le temps de partager vos commentaires. Nous sommes ravis d'apprendre que vous ayez passé un beau séjour et que vous serez de retour bientôt.
4 out of 5
Recommended
for Everyone
by A verified traveler from québec,Qué.

Séjour dans une ambiance de luxe, et confort

Posted Dec 11, 2015
Pros: Confort, petites attentions, lounge à notre disposition.
Cons: Meilleure isolation entre la musique et les chambres.
Location: Le centre commercial tout à côté. Nous n'avons pas été assez longtemps pour apprécier les alentours.
Tout était parfait, sauf la musique de l'étage en dessous. Il y avait un party et on pouvait sentir la musique, identifier même la mélodie. Seul déplaisir de notre séjour.
Comment from Hotel Management
Jan 12, 2016 by Sophie G., Hotel Management
Chère Michelle, Merci d'avoir pris le temps de partager vos commentaires. Nous sommes ravis que vous ayez apprécier votre séjour au Sheraton Laval. Nous tenons à ce que tous nos clients passent un bon séjour, pour ce faire nous sommes disponibles 24 heures par jour afin de répondre à vos besoins. n'hésitez pas à communiquer avec nous lorsque vous être sur place afin que nous vous accommoder. Nous espérons que vous serez de retour parmi nous afin d'expérimenter la région.