Posted Sep 14, 2016
Room was not cleaned before being given to me. Had to change rooms . Second room did not have shampoo.
Check in , even though we were the only guests checking in was excruciatingly slow and inefficient.
There was no coffee machine in the room, and to change the heating / cooling in the room I had to call the front desk, and they adjusted it from their side.
Staff at the bar bar / restaurant were excellent. The quality if the steak was superb, rest if the food was mediocore.
I EXPECTED FAR BETTER SERVICE/ROOM FROM A $400 per night room.
Comment from Hotel Management
Sep 22, 2016 by Marc Pichot, General Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Montreal. It is always a pleasure to receive feedback.
I am sorry for the different incidents which could have been avoided and could have made your stay perfect. I will share your comments with my team to ensure that we do not miss these types of details next time, as they certainly make all the difference for our guests.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Marc Pichot, General Manager