Three hockey teams of teenagers were staying at the hotel the same night. The teenagers roamed and ran up and down the halls for several hours. Doors were opened and closed repeatedly...lots of banging. The Fitness Center was opened up early and other quests were left outside. The Fitness Center was terrible.
Comment from Hotel Management
Nov 30, 2016 by Mariana Sanchez General Manager, Hotel Management
Dear Donna J.,
Thank you for choosing the Marriott Springhill Suite Old-Montreal and for taking the time to share your experience.
We sincerely apologize for the inconveniences you experienced. As you can understand, this situation is unfortunately sometimes expected in a hotel that accommodates families. Furthermore, and whenever requested or needed, we are more than happy to inform you that our associates are always available to assist you with regards to any situation that you could experience during your stay, and try our utmost to resolve such issues when they arise.
We can surely comprehend your disappointment and would like to thank you for having informed us.
We hope you will consider us again for your future travels to Montréal,