Local cuisine

Reviews of W Montreal

4.5 out of 5
W Montreal
901 Square Victoria, Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 521 out of 802 reviews" "
Rating 8 - Good. 171 out of 802 reviews" "
Rating 6 - Okay. 59 out of 802 reviews" "
Rating 4 - Poor. 31 out of 802 reviews" "
Rating 2 - Terrible. 20 out of 802 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Umit

Always great!
Stayed 2 nights in Mar 2024
Response from Maya on Mar 24, 2024
Bonjour Umit,Thank you for your feedback. We are glad to know that you had a great stay at the W Montreal.We look forward to welcoming you back in the future!Kindest regards,Maya

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in an amazing location. Staff was incredible as well.
Stayed 3 nights in Feb 2024
Response from Your W Montreal Team on Feb 26, 2024
Bonjour Yvonne, Thank you for taking the time to leave this amazing feedback of your recent stay! We are so delighted that your experience with us and in our vibrant city was more than you had imagined. We hope to see you again soon! Thank you again for taking the time. Wishing you a most wonderful day

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Feb 2024
Response from Maya on Feb 12, 2024
Bonjour Todd,Thank you for your positive feeback!We are glad to know that you had a great experience during your time with us and that the location of our establishment was ideal.We look forward to welcoming you again in the future.Sincerely,Maya

10/10 Excellent

SHASKYA, DOVER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Maya on Feb 6, 2024
Dear Shaskya,Thank you for your feedback! We hope that you had a lovely stay at the W Montreal.We look forward to welcoming you for another stay in the future!Sincerely,Maya

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My bard tender Micheal was very knowledgeable and fun to speak with.
Stayed 2 nights in Jan 2024
Response from Maya on Jan 27, 2024
Good day Jason,Thank you for your positive review! I will pass your feedback to Micheal. He would be delighted to know that the service he offered was a great one.I hope that you enjoyed your stay at the W Montreal.Sincerely,Maya

4/10 Poor

Eva

Stayed 1 night in Dec 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Eva, We appreciate your feedback, and we're sorry to hear about your experience. Your input is crucial for our improvement. Could you please provide more details about your concerns? We're committed to addressing them and ensuring a better experience in the future.Thank you again and many blessings to you this year

10/10 Excellent

Peter T, WOODSIDE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location as a starting point for exploring the city.
Stayed 4 nights in Dec 2023
Response from W Montreal Team on Jan 12, 2024
Bonjour Peter T, Happy New Year!We truly appreciate your 5-star rating! And we're delighted that you found our location to be the perfect starting point for your city exploration. Your positive feedback is truly appreciated, and we look forward to welcoming you back for more memorable experiences.Wishing you many blessings for this year!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Close to Notre Dame and lots of shops and restaurants.
Stayed 2 nights in Dec 2023
Response from W Montreal Team on Jan 12, 2024
Bonjour Anne, Happy New Year!Thank you for the fantastic 5-star rating. We're thrilled to hear that you enjoyed your stay at our property and found our location ideal. Our hotel is strategically situated, providing convenient walking access to many highlights of the city, making your exploration even more enjoyable. We appreciate your positive feedback and look forward to welcoming you back for another excellent experience.Many blessings to you this year!

10/10 Excellent

cecilia

Stayed 2 nights in Dec 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Cecilia, Happy New Year! Thank you for the perfect score! We appreciate your positive feedback and look forward to welcoming you back.Wishing you many blessings for this year

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Troy, Happy New Year! Thank you for your feedback! We appreciate your input and hope to exceed your expectations on your next visit.Many blessings to you this year.

10/10 Excellent

Ming Hang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Ming Hang, Happy New Year! Thank you for the perfect score! We appreciate your positive feedback and look forward to welcoming you back.Wishing you many blessings for this year

10/10 Excellent

Kyle

Stayed 1 night in Dec 2023
Response from W Montreal Team on Jan 19, 2024
Bonjour Kyle, Thank you for your wonderful feedback! We're thrilled you enjoyed your stay with us. We look forward to welcoming you again.

4/10 Poor

Renee

Stayed 2 nights in Dec 2023
Response from W Montreal team on Jan 11, 2024
Bonjour Renee, Happy New Year! Thank you for the perfect score! We appreciate your positive feedback and look forward to welcoming you back.Wishing you many blessings for this year

10/10 Excellent

Raymond, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing beds!!
Stayed 2 nights in Dec 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Raymond, Happy New Year! And thank you for your wonderful feedback.We're thrilled you found our signature beds amazing. Ensuring a comfortable stay is our priority. We look forward to hosting you again soon!Many blessings to you this year.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were impressive especially the bathroom and shower had lots of pressure. The bed was average but the pillows were #1. Very quiet would love to go again.
Stayed 3 nights in Nov 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Mike,Happy New Year!Thank you for your fantastic feedback. We're thrilled you found our rooms impressive, enjoyed the bathroom and shower, and experienced great pillow comfort. We appreciate your kind words about the tranquility. Looking forward to welcoming you again soon!Wishing you many blessings for this new year.

10/10 Excellent

Randy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Randy, Happy New Year! Thank you for your wonderful feedback. We're delighted to hear you had a very good experience with us. Looking forward to welcoming you again soon!Wishing you many blessings for this new year.

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was better than what we expected except the king size bed in our room was like a marshmallow and uncomfortable. I've stayed at other W's and always had an excellent supportive mattress.
Stayed 3 nights in Nov 2023
Response from Your W Montreal TeaM on Nov 28, 2023
Bonjour David, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the overall experience at our property and are thrilled to hear that it exceeded your expectations.We apologize for any inconvenience caused by the comfort of the king-size bed in your room. We truly value your input, and rest assured, we will address this matter with our team to ensure future guests enjoy a more comfortable stay.We understand the importance of a good night's sleep, and we are committed to providing an exceptional experience for all our guests. We appreciate your loyalty as a guest who has stayed at other W hotels and will use your comments to continually improve our services.If your travels bring you back to our area, we would love the opportunity to welcome you again and ensure your stay is nothing short of excellent.Cheers,

10/10 Excellent

Anaclet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went there for my proposal and the staff was great. They helped me created a memorable moment for my fiancée and I. I would recommend it to anyone planning the same thing.
Stayed 1 night in Nov 2023
Response from Your W Montreal team on Nov 28, 2023
Bonjour Anaclet, Thank you for choosing us as the backdrop for such a special moment in your life! We are absolutely delighted to hear that our staff played a part in creating a memorable and magical proposal for you and your fiancée.Your kind words mean the world to us, and we're thrilled that we could contribute to making such an important occasion truly special. It warms our hearts to know that you had a positive experience, and we appreciate your recommendation.Should your future plans include another visit or celebration, we would be honored to welcome you back. Wishing you and your fiancée a lifetime of happiness together!Cheers,

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is excellence
Stayed 1 night in Nov 2023
Response from Your W Montreal Team on Nov 28, 2023
Bonjour Ryan, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent experience during your stay. Achieving a 5 out of 5 score is truly rewarding for us, and we appreciate your kind words.We look forward to welcoming you back in the future and providing you with another exceptional experience.Cheers,

10/10 Excellent

Allan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Just booked for 2 more nights in a few weeks. Highly recommended!
Stayed 2 nights in Nov 2023
Response from Your W Montreal Team on Nov 21, 2023
Bonjour Allan, Thank you so much for your fantastic feedback! We are thrilled to hear that you had an awesome experience during your recent stay and appreciate your glowing 5 out of 5 rating. We're even more delighted to learn that you've already booked an additional two nights with us in a few weeks. We can't wait to welcome you back.Thank you for highly recommending us. Our team works hard to ensure that every guest has a memorable and enjoyable stay, and it's incredibly rewarding to see that reflected in your feedback.Safe travels until we have the pleasure of hosting you again!

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful hotel!
Great place, amazing customer service, spectacular room, what more can I say. Love this place and it’s my definite destination when in Montreal
Stayed 1 night in Nov 2023
Response from Your W Montreal team on Nov 20, 2023
Bonjour Marc, Thank you so much for your incredibly positive feedback! We are overjoyed to hear that you had such a wonderful experience at our hotel. Your kind words about our place, amazing customer service, and spectacular rooms mean a lot to us.We are truly honored to be your definite destination when you're in Montreal. Our team strives to provide the best possible experience, and we're thrilled that we could exceed your expectations.Looking forward to welcoming you back for another exceptional stay!

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, pristine facility, convenient location. Employees went above and beyond.
Stayed 3 nights in Nov 2023
Response from Your W Montreal team on Nov 20, 2023
Bonjour Suzette, Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff friendly, the facility pristine, and our location convenient. Our goal is to go above and beyond for our guests, and we're delighted that we could exceed your expectations.Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jean-Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Votre équipe au W Montreal on Nov 20, 2023
Bonjour Jean-Guy, Merci d'avoir pris le temps de nous laisser une excellente note lors de votre récent séjour! Nous sommes ravis d'apprendre que vous avez eu une expérience agréable. Notre objectif est de fournir un service excellent, et nous sommes enchantés d'avoir répondu à vos attentes. Nous espérons avoir le plaisir de vous servir à nouveau dans le futur.

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Your W Montreal Team on Nov 16, 2023
Bonjour Stuart, Thank you so much for taking the time to share your wonderful 10 out of 10 review! We're delighted to hear that you had such a positive experience during your stay with us.Our team works hard to provide exceptional service, and your feedback is a fantastic motivation for us to continue delivering outstanding hospitality. We hope to welcome you back soon for another excellent stay.

10/10 Excellent

Pouya, Viking

Stayed 3 nights in Nov 2023
Response from W Montreal Team on Jan 11, 2024
Bonjour Pouya, Happy New Year! Thank you for your wonderful feedback and score of your stay. We look forward to welcoming you again soon ! Many blessings to you this year.

8/10 Good

roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great but, the loud club music playing just outside the entrance to the hotel was too much. louder than the tv and too loud for a person to get to sleep at a decent time. In my opinion, your hotel should so away with that all together.
Stayed 2 nights in Nov 2023
Response from Your W Montreal team on Nov 13, 2023
Bonjour Rory, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel great, but we sincerely apologize for the inconvenience caused by music outside the entrance.Your input is valuable to us, and we genuinely appreciate your honesty. We understand the importance of a peaceful environment for our guests, and we regret that the noise levels impacted your ability to rest comfortably.Rest assured, we are taking your comments seriously and will review the music level outside the entrance. Our goal is to create a memorable experience for every senses. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Sarah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the lobby bar and the DJ they had over the weekends!
Stayed 3 nights in Nov 2023
Response from Your W Montreal Team on Nov 13, 2023
Bonjour Sarah, Thank you so much for your 5-star review! We're thrilled to hear that you loved the lobby bar and enjoyed the DJ's performance over the weekends. Creating memorable experiences for our guests is our top priority, and it's wonderful to know that we hit the mark with you.We look forward to welcoming you back to experience more moments like these at W Montreal. Cheers,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. The bathroom situation offered very little in terms of privacy. And the lighting wasn't great. Staff were super friendly and very helpful.
Stayed 1 night in Nov 2023
Response from Your W Montreal Team on Nov 8, 2023
Bonjour, Thank you for your feedback! We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience you experienced with the bathroom privacy and lighting. Your comments are valuable to us, and we will definitely take them into consideration as we work to improve our guests' experience. We hope to welcome you back in the future and provide you with an even better stay. Thank you for choosing our hotel!

8/10 Good

Samantha Ayana

Stayed 2 nights in Nov 2023
Response from Your W Montreal team on Nov 8, 2023
Bonjour Samantha,Thank you for taking the time to rate your experience with us! We appreciate your feedback and are pleased to see that you had a positive overall experience, scoring us an 8 out of 10. We constantly strive to provide excellent service, and your input helps us to continue improving. If there are specific areas you think we could enhance to earn a perfect score next time, please feel free to share your suggestions. We value your business and hope to have the opportunity to welcome you back in the future for an even better stay. Thank you for choosing us!

10/10 Excellent

Marc

Stayed 1 night in Nov 2023
Response from Your W Montreal on Nov 6, 2023
Bonjour Marc, We're truly grateful for your outstanding 10/10 review! We are delighted that you had such a wonderful experience. Our team strives to provide exceptional service, and your feedback motivates us to continue delivering memorable stays. We can't wait to have the pleasure of welcoming you back for another fantastic visit!

10/10 Excellent

Megan, Boring

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience here. The rooms were huge and bed comfortable. The front desk staff and concierge-Tony gave us great recommendations. We loved how the metro came into the bottom of the hotel. So easy! Highly recommend.
Stayed 3 nights in Oct 2023
Response from Your W Montreal team on Nov 1, 2023
Bonjour Megan, Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us. It's fantastic to know that you enjoyed the spacious rooms, comfortable beds, and the helpful recommendations from our concierge, Tony. We're also delighted that you found the convenience of the metro station at the bottom of the hotel to be a plus.We truly appreciate your recommendation and hope to welcome you back for another excellent stay in the future.Thank you again for choosing to stay with us!

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Your W Montreal Team on Nov 1, 2023
Bonjour Kevin, Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to hear that you had a positive experience during your stay. We constantly strive to provide the best possible service, and your feedback is invaluable in helping us improve.If there were specific aspects of your stay that you think we can enhance, please feel free to share your thoughts. We take all guest feedback seriously and will use your input to make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for choosing us for your stay!

10/10 Excellent

abraham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Your W Montreal Team on Nov 1, 2023
Bonjour Abraham, Thank you for your outstanding rating! We are thrilled to see that you had such a fantastic experience during your stay. Providing excellent service and ensuring our guests have a memorable stay is our top priority. We appreciate your feedback and are delighted that we met your expectations.If there is anything specific you enjoyed the most about your stay, or if there's anything else you would like to share, please feel free to let us know. We look forward to welcoming you back in the future. Thank you for choosing us, and we hope to have the pleasure of hosting you again soon!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Your W Montreal Team on Nov 1, 2023
Bonjour Elizabeth, We sincerely appreciate your perfect score! Your feedback means a lot to us, and we're thrilled to learn that you had such an outstanding stay. Our team is dedicated to providing exceptional experiences, and it's wonderful to hear that we succeeded in making your visit memorable.If there were specific aspects of your stay that stood out or if you have any suggestions for us to make future stays even better, please feel free to share. Your input is invaluable and helps us continually improve our services.Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future for another exceptional stay!

10/10 Excellent

Forest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always excellent
Stayed 3 nights in Oct 2023
Response from Your W Montreal team on Oct 24, 2023
Bonjour Forest, Thank you for your kind words! We're thrilled you found your experience with us "always excellent." Your satisfaction is our top priority. We look forward to welcoming you back. Feel free to share any specific feedback; we're here to make your next stay perfect.Cheers,

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Your W Montreal on Nov 6, 2023
Bonjour Adam, Thank you for your 5/5 review! We're thrilled to hear you had a great experience with us. Your feedback is greatly appreciated, and we hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Pouya, Viking

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation and excellent location!
Stayed 3 nights in Oct 2023
Response from Your W Montreal team on Oct 16, 2023
Bonjour Pouya, Wow! Thank you for taking the time to provide us with such wonderful feedback. We are delighted to hear you've enjoyed your stay and had a great visit in Montreal. We are lucky to be nestled between downtown and old port. We look forward to seeing you again in the futur. Cheers,

10/10 Excellent

John

Stayed 3 nights in Oct 2023
Response from Your W Montreal Team on Nov 1, 2023
Bonjour John, We're truly grateful for your top-notch rating! Your feedback is incredibly important to us, and we're delighted to hear that you had such a fantastic experience during your stay. Ensuring our guests have a wonderful time is our utmost priority, and we're glad to know we met your expectations.If there's anything specific that made your stay exceptional, or if there are any areas you think we can enhance, please don't hesitate to share your thoughts. We value your input, as it helps us continually improve our services and exceed our guests' expectations.Thank you for choosing us for your stay, and we look forward to the opportunity of hosting you again in the future for another memorable experience!

10/10 Excellent

Katerina

Stayed 1 night in Sep 2023
Response from Your W Montreal team on Oct 10, 2023
Bonjour Katerina, Thank you for taking the time to provide us feedback on your recent stay. We strive to provide our client an exceptional service with a touch of W. We are so glad you've enjoyed your stay. We hope to see you again soon. Cheers,

10/10 Excellent

Christa

Stayed 3 nights in Sep 2023
Response from The W Montreal team on Oct 2, 2023
Bonjour Christa, We really appreciate the time you took to provide feeback for your excellent stay. We are delighted to see that you've enjoyed your visit and experience at W Montreal. We strive to provide a memorable personalized service to our clients.We look forward to the opportunity of welcoming you again soon. All the best,

8/10 Good

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
They were a little short staffed at the front desk.
Stayed 2 nights in Sep 2023
Response from Management team on Sep 24, 2023
Bonjour Audrey, thank you for taking the time to fill the survey pertaining to your recent stay with us.We appreciate the feedback and are working hard to have a full team to assist all our guests. We hope to have the chance to have you stay again with us in the near future.

10/10 Excellent

linda

Stayed 2 nights in Sep 2023
Response from Your W Montreal Team on Oct 10, 2023
Bonjour Linda, Thank you for taking the time to provide us feedback on your recent stay. We strive to provide our client an exceptional service with a touch of W. We are so glad you've enjoyed your stay. We hope to see you again soon. Cheers,

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and pleasant, room was clean and beautiful
Stayed 2 nights in Sep 2023
Response from Your team at W Montreal on Sep 12, 2023
Bonjour Adrian, Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Our dedicated staff takes great pride in ensuring your comfort, and we're pleased to know that you found your room clean and beautiful. Should you plan another visit, please feel free to reach out. We look forward to hosting you again soon.Cheers,

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from The W Montreal team on Oct 2, 2023
Bonjour Jacqueline, Thank you for taking the time to review your fantastic experience with us. We are delighted to see you've enjoyed your visit and stay at W Montreal. We look forwad to the opportunity to welcoming you once more. All our best

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from W Montreal Team on Sep 11, 2023
Bonjour Peter, Thank you for taking the time to provide us with feedback regarding your recent stay. We are thrilled to see you have enjoyed your experience but it seems we may have missed an opportunity for a 5 star rating. We would love to hear back from you regarding this if you have a moment. We strive to provide our signature Whatever/Whenever service to our guests. Thank you! Cheers,

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Your W Montreal Team on Aug 8, 2023
Bonjour Andrew, We are absolutely delighted to receive your glowing 10 out of 10 review! Thank you for choosing our hotel for your stay. It's truly rewarding to know that we exceeded your expectations and provided you with a memorable experience. Your kind words motivate our team to continue delivering exceptional service and creating wonderful memories for all our guests. We look forward to welcoming you back on your next visit.Thank you for your trust in us.Cheers,

10/10 Excellent

Francesca

Liked: Cleanliness, room comfort
Wonderful visit
Last minute I had to book this hotel because the other hotel I had book did not meet my expectations and was truly disappointing I truly had a wonderful stay at the W. I used their Valet service during my 5 day stay . One day there our car randomly experienced a mechanical issue not registering the key fob to the car . The valet guy (I did not get his name unfortunately ) went above and beyond to help us while still assisting other costumers at the hotel . We were in an extremely stressful situation , the car randomly rebooted itself and with his knowledge with cars he was able to help us get the car started again . The hotel has great hospitality , very clean , and in a great location . I would stay here again. Thank you for making my time in Montreal wonderful !
Stayed 4 nights in Jul 2023
Response from Your W Montreal Team on Jul 31, 2023
Bonjour Francesca, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay at W Montreal, especially after your last-minute booking due to a disappointing experience elsewhere.Our team takes great pride in providing exceptional hospitality and ensuring a clean and comfortable environment for our guests. We are delighted that you found our location convenient as well.We truly appreciate your kind words about our Valet service. It is heartwarming to know that our talent went above and beyond to assist you during a stressful situation with your car. We're glad that his expertise with cars helped you get your vehicle up and running again, making your stay with us even more enjoyable.Your positive feedback means a lot to us, and we can't wait to welcome you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Cheers,

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Your W Montreal Team on Jul 26, 2023
Bonjour Steven, Thank you for taking the time to leave your wonderful review! We are glad to see you've enjoyed your experience with us. We look forward to welcoming you back again. Have a wonderful rest of your day! Cheers,

10/10 Excellent

Blake

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Jul 2023
Response from Your W Montreal Team on Jul 24, 2023
Bonjour Blake, Thank you for taking the time to review your experience with us. We are happy to see you've enjoyed your stay and time in Montreal. Wishing you a wonderful rest of your day. Hopefully see you again!

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Beautiful hotel they cheat you on paid for credits
At check in they said I did not have a $100 food and beverage credit, which I did. Spent 30 min on phone with hotels.com to confirm, then called front desk again and they said they have it but check in host must’ve missed it. Again at check out, the credit wasn’t applied to my bill, thank goodness I checked the invoice, had to go back and have it taken off. Poor communication and time wasted.
Stayed 1 night in Jul 2023
Response from W Montreal Team on Jul 24, 2023
Bonjour, Thank you for taking the time to share your feedback about your hotel stay.We are truly sorry to hear that we did not address the issue more promptly. I have shared your review with our team, and we will be revisiting our program policies to ensure that such situations are avoided in the future.Please accept our sincere apologies for the negative experience you had, and we sincerely hope to have the opportunity to welcome you back for a much improved stay.Wishing you a wonderful rest of your day.Cheers,