Last minute I had to book this hotel because the other hotel I had book did not meet my expectations and was truly disappointing I truly had a wonderful stay at the W. I used their Valet service during my 5 day stay . One day there our car randomly experienced a mechanical issue not registering the key fob to the car . The valet guy (I did not get his name unfortunately ) went above and beyond to help us while still assisting other costumers at the hotel . We were in an extremely stressful situation , the car randomly rebooted itself and with his knowledge with cars he was able to help us get the car started again . The hotel has great hospitality , very clean , and in a great location . I would stay here again. Thank you for making my time in Montreal wonderful !